Charter Senior Living

When faced with such a daunting decision about where to place your loved one, I agonized over the poor quality of some of the homes I visited. At the last minute, my husband looked up The Cottages of Fox Lake because it so nearby. I can't tell you enough what a great decision it was. I received a callback literally within minutes, went to visit and signed all the papers. My sister is not just living there, she's thriving! The residents are always engaged in music, games, reading the daily news, taking walks, going on field trips and they are free to express their individual personalities. This place is clean, and the residents are known by name. It's a small group setting so friendships are made easily. I love this place and all the people who lovingly help the residents.

I would highly recommend this facility to anyone that is looking for a place to live as well as I would consider living there myself if I was at this stage in my life.Food is good, staff is excellent and considerate to the residents, plenty of activities and I consider this place top rated.Thank you to all that work there and assist the residents.

Small environment and lots of activities provided for the residents.

5 stars for all - although I would prefer to be paying less. The facility is very clean and friendly. Room sizes are adequate - though they could use more outlets.

Really love the caring nature of the staff at Charter. They are very accommodating and thorough with the residents. [name removed] at the front desk is incredible. She is focused, bright and extremely helpful with any of your family concerns. I love seeing her at the front desk. She has helped so much with our family adjusting to assisted living. I can’t thank her enough for her kindness.

What our family likes the most about Charter Senior Living is the executive director is very proactive and willing to do what it takes to resolve issues. Based on the experience we have had so far, we would recommend this community to other families.

I would recommend without hesitation. The amount of care received , especially for the cost, is exceptional. My mother is blind and therefore a high maintence resident. The staff is very friendly and appear to enjoy their jobs and care about the residents. I also have access to the administration and medical team. by phone , text or email. Which is very comforting as well as efficient manner of communication.

Very welcoming community.

The price was great. The staff was really nice.

From the beginning to the end of the process of moving my Mother in law from Georgia to Maryland was as smooth as it gets! They were so helpful and did so much for us. They are very informative and knowledgeable as to helping us and leading us through. Highly recommend The Cottages of Perry Hall. Our mom loves it there. ??

Everyone treats you as family when u walk in and is very compassionate to my mom and all the others staying there. Highly recommend and can’t say enough on how awesome the staff interact with everyone????

We are so thankful to have found Walking Horse. Everyone is so kind and engaging. The building is very secure and staff is always present. The decor is modern and we found everything very clean. Our mom is in the memory care unit and everyone is so lovely. They keep her very engaged and very safe.

We chose KindCare at Bristol because it is a brand new facility, cleanliness, location despite cost and initial "community fee" we were charged. Also, memory care unit is specific to my mother's needs. Staff appear to be very nice and attentive to the residents and family members.

The facility is spectacular. The food was great and the staff were very friendly great place for your loved ones.

I love the “hands on” relationship with the staffers. [Name removed], is the Nursing dept, has been most helpful and supportive. I can’t say enough things about her. Always return runs my phone calls, answer questions and gives information that I’ve requested. [Name removed] in physical therapy, also has been quite helpful with my mother and keeping me informed with my Mother's well being. [Patricia], who sometimes has brought medications with water for Mom, always comes in upbeat and with a smile. Makes my mother and I happy and at ease with her transition into a living facility. I love the pictures of my mother taking rides in the golf cart, and dancing with the Red Hat Ladies. She has found new energy and her zest for life! I am grateful. The only concern I have is that I have requested an accounting of all Mom’s monthly expenses. At this time I have received no information, or a return phone call. No return email, text or phone call is concerning. Even with this, mom’s happiness is A+.

They are caring and very involved and my dad's care. Always accessible. [name removed] and [name removed] were so welcoming. I would highly recommend charter and a place for mom!!

They are an excellent memory care facility for Dementia and Alzheimer's. They understand the disease and help families through it. When his other facility kicked him out because they couldn't deal with the dementia, Charter took him in and was not scared of the issues. This is not an assisted care facility with a dementia unit tacked on the side. Dementia is all they do and they are fairly good at it. Their staff and new director [name removed] also seem to have fun and enjoy what they do. That is very important in caregiving fatigue. I would recommend the facility to anyone looking for specialized dementia care.

My loved one is currently a resident at Charter Senior Living of Woodbridge and overall everything has been great for her so far. The value for cost is reasonable. The food is pretty good and the activities have been good.

My mother was briefly a resident at Charter Senior Living of Shiloh and it was a great experience for her. Everyone was very nice. The cleanliness was great. The food and activities were also great. She loved it. I would recommend Charter Senior Living of Shiloh to others.

My mom's room is spotless. She really likes the meals. The staff truly cares. There is great communication with me. The OT in house is excellent. Staff knows everyone's name. I would definitely recommend Charter Senior Living of Hazel Crest. My dad, who also visits mom, likes the place.