Charter Senior Living of Bowling Green

I would give all a 5 We really hated to move dad but his level of care needs increased. He misses that place and mentions (frequently) that he wants to go back there.

Charter has many nice staff. I think most of them care about the residents but the building is old and needs lots of updates and cleaning up. It's a great place if you can stay in Independent Living or even Assisted Living if no dementia. My biggest complaint is not encouraging showers or knowing how to redirect behavior instead of always calling family.

[name removed] really lives it at Charter. She has lots of Friends and this is her first time living on her own. She is thriving. [name removed] can't stand or walk without a walker. She has fall a few times and they have a necklace to wear with a button that calls the staff. All have been so kind. The Facility has a nice dining room and variety of Menu items. They have helped her change clothes and diapers when needed. They are all sweet and tell [name removed] they are there to help. [name removed] apologizes to them. [name removed] and [name removed] have been helpful and kind too. Anything we need we just call [name removed]. Mostly the folks that live there made us feel welcome and help make our decision on putting our loved one there.

The staff has been very kind and helpful to us and our Dad.They stay in touch with us and visit with us when are there. We couldn’t ask for anyone to do anything better. I realize that Dad had rather be at home but that isn’t possible. I wish that he would participate in some of the many activities that they offer. I think he would be better satisfied if he would but everybody is doing an amazing job

Most of the staff were good, some not so good. Housekeeping was not so good. Communication was just okay. Meals weren't good at all. Moving in and moving out was good, laundry service was awful. They lost so much of my mother's clothes and when you told them it was like no concern of theirs. A few of the ladies were just loving and great. Overall, I wouldn't recommend.

We absolutely love the Charter Community it has chaged my dad's life! Everyone is so nice, caring and helpful you never see anyone unhappy, sad or angry! My daddy feels so at peace for the first time in his life! I thank God for finding Charter Senior Living, if you only knew how depressed my dad was before he moved you would know how it's changed his life! We would definitely recommend it to anyone!!Oh and [name removed] makes the place he loves his community and takes exceptional care of each and everyone of them.

The staff and the folks living at Charter Senior Living Bowling Green are very friendly and helpful. My Sister in law loves the games and things they do as a group. The rooms are cute and you can decorate the way you like. I would recommend this facility to anyone looking.

My mother in laws biggest complaint is around the food. Often bland. Everything else is good. They have many different people so not sure [name removed] they could make it better. We would recommend the community to other families based on the experience we have had so far, as I think it is an affordable option for that area. If I remember the other facilities were [fee removed] to [fee removed] a month. For overall cost etc. This is a good community.

This is one of the friendliest places, and cleanest places, I have ever visited. I have my mother here, and she means the world to me. If I had one complaint... I would say the food could be better.

Overall my loved one likes it there. The staff are helpful with things he can't do. And they're good at communicating with me to keep me informed.

They were willing to work with us on the cost based on income. My dad was adamant about not going but after the meeting with [name removed] he was agreeable. [name removed] engaged him in enjoyable conversation and he developed a comfort level. While my dad was not able to participate in activities, they offer so many for the residents. They offer housekeeping and laundry services, hair salon and transportation to doctor appointments. I highly recommend Charter. My dad was only there 5 months before he passed but I am thankful he was there.

I definitely think that their could have been better communication with the residents about what is going on and what is available. We had a bad experience on check out as well. My loved one was hospitalized and when we were ready to move back, we were no longer candidates. I understand why, but it would have been nice if it was communicated to us beforehand. Other than those issues it was a good experience.

I actually, just on Saturday, ran into a person who was looing for a place and I highly recommended Charter Senior Living for them to check out. They take very good care of my parents. They're well fed; I'm just very pleased and they are pleased with being there as well.

The thing that is really helpful is that they are very good about developing relationships with not only the residents but with the families as well. My mother was very reluctant but don franks worked diligently to make connections and make her feel more comfortable in her transition. We were able to get a small grant from Charter and helped my mother and assisted her in moving, there is no way we could have done that without them. My mom has had health issues and they have done a great job in assisting her. I cannot say enough about them and I would highly recommend them to others looking.

The staff was super. If we had a need, we could just press the button and they would come. They were very attentive, and they were great to our loved one and to our family. The other residents were super as well. They were very friendly to our loved one, and I felt like she was really hitting her stride and getting to know everybody before her health took a turn for the worse. The only cleanliness issues we noticed was a couple of centipedes during the Springtime, but we told the aide and they sent the maintenance man to take care of it right away. At the end, we had a bit of a problem where the aids weren't coming in every two hours like they told our family they would. They thought that if one of the family members was there that the aides didn't need to come in. But when we addressed it with them, they were very responsive and accommodating to our concern. That night at suppertime we had four aides in the room and ready to help. All of the aides I interacted with were very friendly and kind. I understand the issues they face with understaffing and not always having the help that they need. The food was okay overall, although the desserts were very good. I think they could have done a better job of letting the residents know what the menu was going to be for the week, and also making them aware of alternatives at each meal. They did have a menu on the table that the residents could order from, but the residents didn't seem to know it was there. And that might have been due to memory issues on the resident end. They have two different dining rooms, one for assisited living and one for independent, and then one kitchen that serves both. I wasn't there for a lot of the activities, but my loved one seemed to enjoy the activities she participated in, and they had some singers come in every once in a while for entertainment. For what our loved one was getting, I feel like it was a pretty standard value. The public area décor was a little dated, but she had a very nice room that was like a studio apartment, three meals a day, and good medical attention.

[name removed] is a very thorough tour guide. He answered all of my questions and suggested solutions to issues I didn't know I needed. I would highly recommend contacting Charter if you have a need for senior living.

We have had such a positive experience with this community so far, it is very welcoming, and warm. It does not feel like your walking into an institution. The head manager there who reached out to us when we were first looking is absolutely the man, he was our deciding factor. When it comes to the value they break it down for you, no matter your income, they really work well with all families. The staff do a great job coping with the residents when they are having issues, and they constantly call us with anything regarding our loved one. The food is great, and it is just a very happy and bright place to be.

The first place in 12 years that I have felt comfortable with my mother's choice of living environments. Excellent facility and excellent staff. The sincere and dedicated staff are what makes this place different/better.