The Cottages of Fox Lake

My mom has been at this facility for over two years. I know that she always has someone to help her when she needs it. I also know she is safe. All the care she receives at The Cottages is top notch. I am pleasantly surprised when I visit and I see mom has painted, participated in something new for her, or even gotten her nails done. The staff really cares about the residents and there’s even an on site super chef that loves his job. Finding a care facility can be difficult but I know I’ll never look elsewhere for my mom to be happy and safe in her final years.

I've had nothing but positive experiences with all of the staff members. They seem to really like their jobs and that gives me piece of mind that my Mother is being looked after. I appreciate the fact that I can call or text if I have any concerns. I'm extremely happy to have found the Cottages as my Mom's new home.

I'm glad we picked this place for my dad. It's easy for him to get around and he's made some nice friends there. The staff is very caring and always smiling. It's also very convenient for me to visit. The grounds are nicely kept and very welcoming for families and kids to come visit.

My brother who is totally bed ridden has been a resident of The Cottages in Fix Lake, IL for 8 months. The stay has been nothing short of stupendous The total staff of cleaning, maintenance, chefs, personal care/attendance, nurses, doctors and directors have been great. They are friendly, communicative and helpfull. Oh, did I say, they are all very friendly and everyone is treated as family.

Everyone that works at The Cottages always say Hi to you from the head person, chef, activities directors and care givers nurses too! Of all the places we checked for our Mom The Cottages memory care is great. They help and watch out for all residents needs. If you have questions they get answers for you from the doctor nurses and the rest of the staff. Activities are great always have a lot of fun. Thank you to all of the staff.

The Cottages of Fox Lake is the Best facility to have your family live. The staff is dedicated, friendly, and the nursing staff is amazing. There are activities for the residents, outings, celebrations and so much more.

If there was a most-improved award in the care industry for adults with dementia, this place should get it. Charter's team has come in and increased staffing and the people they've brought in work together in special ways. Their flexibility and focus on the residents is top drawer. A gerontologist comes by regularly to check on residents and the care staff actively seeks out special advice on the wants and needs of their charges. They truly listen and develop plans for their residents around those preferences. Hospice is a welcome addition to daily care and the course of care from outside medical help is both welcome and adhered to. The care team works together really well, and they adapt well to anything special that comes up. Teamwork is a noteworthy strength. That comes from positive, focused leadership and caregivers' connection. Cottages' arrangement in four different buildings gives residents a cozy environment with about 14 housemates to get to know. It creates ... a family.

Some communication lapses at first. I was not told that they would not follow the plan for my husband's insulin administration. I was very clear with everyone about what the regimen was. Not once did anyone tell me they would not count carbs for his sliding scale insulin. They sought instruction from the house Dr. and our Dr. A new plan was made and he is doing well now. This could have been avoided . Since then, I receive frequent information about how he is doing and the staff have sought out sugar free foods and drinks for him so that he is not the only one who does not get a dessert or some juice. I am satisfied with the communication now. Lots of field trips and special events at the facility. They try very hard to engage clients and to keep them from isolating themselves in their rooms. Very satisfied with the value for cost. My husband is a veteran and as such is allowed by Charter to continue to use Tri Care for his medications rather than their corporate pharmacy. It saves us quite a bit of money.

Since I work, I had hoped to find a memory care residence for my mom that was close to work and home. I toured a few, and decided to place mom at "The Cottages, which is very close to both! The management now is superb, and I couldn't be happier! EVERYONE is on board providing excellent care, communication with families, and there is an abundance of activities and adventures for ALL of the residents; mom is thriving! [name removed] You are a God given gift to all. You plan and lead activities with the greatest of love and passion for each resident. I know, because I join in! Residents are out and about participating; not stuck in their rooms. The campus is beautiful and intimate, providing a lovely nature-like landscape for sitting, walking, and outdoor events. The new Alzheimer's/ Dementia Support Group for families to relate, share, and connect is a wonderful addition! With the many family inclusive events, as well as resident outings, I always look forward to attending all that I can!

Very good overall experience. Everyone has been kind to both my mom and the family. The cleanliness has never be an issue and everyone is friendly. There have been a couple of times that I could not find a caregiver or any staff, used the button and it was a slow response. Wasn't an emergency and they likely were busy but concerned me if it had been an emergency... Mom is eating and seems to like it. We would like to see more stimulation and variety. There is also a calendar but it doesn't seem to be followed regularly. They occasionally have a big event which is always well put together and fun. I really only checked out a couple of close places (I try to stop by daily) but the cost seemed in line with others.

Toured with [name removed] . She was great. Cottages are in good condition and accommodating. Was able to negotiate on price. This place checked all of the boxes in terms of care. Meal plans. Works with budget. Medication management

I can't say enough good things about The Cottages! From the moment we walked through the doors, we felt the warmth and care that makes this place truly special. The staff goes above and beyond to ensure residents are not just well taken care of, but truly happy and engaged. The facilities are clean, modern, and beautifully maintained, making it a comfortable and welcoming environment for everyone. My loved one has found not just a place to live, but a true home with a wonderful community of friends. The activities are varied and thoughtfully planned, catering to all interests and abilities. The Cottages has given us peace of mind knowing our family member is in such capable and compassionate hands. We highly recommend this community to anyone seeking top-notch care!

The community is very pleasant, the grounds are beautiful it’s like having your own yard. The community is well kept and clean. Food is least to be desired. Laundry is always taken care of on time. If something is wrong maintenance director takes care of issues promptly.

Staff is great, the surroundings are great. The only thing I wouldn’t give 5 stars to is the food. The food is more institutional but it will not get any better no matter what facility you choose in senior living.

If you’re looking for a safe, loving, and wonderful place for your loved one that needs care beyond what you’re able to provide at home don’t look any further. The Cottages provides a beautiful setting and a home-like feel, but it’s the staff that make this the gem that it is! Such wonderful, caring people that make you and your loved one feel like they are family. We’ve been with The Cottages and this team for >2 years and I can’t say enough about the place and the awesome staff!

My experience has been exceptional. The staff is incredibly attentive and caring, providing personalized care to each resident. The facilities are immaculate and beautifully maintained, with a variety of activities that cater to all interests. The sense of community here is truly heartwarming, making it feel like home from day one. Meals are delicious and nutritious, and medical support is readily available. This facility offers peace of mind for families and a vibrant, fulfilling life for residents. Highly recommended!

[name removed] has to one of the most professional people I have ever interacted with. Super knowledgeable about her role there and always seems very confident in our conversations. People like her are the reason certain places stay afloat and keep others not dreading to do business. I cannot speak highly enough. I wish there was more praise someone can do than fill out a review.

When faced with such a daunting decision about where to place your loved one, I agonized over the poor quality of some of the homes I visited. At the last minute, my husband looked up The Cottages of Fox Lake because it so nearby. I can't tell you enough what a great decision it was. I received a callback literally within minutes, went to visit and signed all the papers. My sister is not just living there, she's thriving! The residents are always engaged in music, games, reading the daily news, taking walks, going on field trips and they are free to express their individual personalities. This place is clean, and the residents are known by name. It's a small group setting so friendships are made easily. I love this place and all the people who lovingly help the residents.

My mom was previously a resident at The Cottages of Fox Lake and I was pleased with her care there. While we had a few concerns, she was a difficult patient and had to be moved to memory care about 2 months after moving in, once my dad passed. I would definitely recommend The Cottages of Fox Lake as a good, safe place, especially outside of memory care, which is always challenging.

The staff is very nice and accommodating. The facility is small by most standards so they are able to customize things based on the needs of the residents. Food is difficult I'm sure. It wasn't bad but pretty repetitive. Cleanliness seemed many related to the cleaning of the apartments. Often it seemed dusting may not have been done.