Charter Senior Living Towson

We moved my parents to [facility name removed] last month. Charter was a train wreck. Poorly managed, Executive Director is incompetent, staff are unfriendly and unhelpful. Only the dining staff are kind and professional, as was the woman in charge of submitting their insurance claims. The PT company that operates independently within the same facility is also great. Very professional and compassionate. But overall, no, I would not recommend Charter.

When it comes to the care services, we have nothing to compare to...mom is in memory care. My expectations were skewed since I didn't really know what my mom was capable of for a couple months...memory care is expensive as expected....however we would recommend this community to other families

Mom is very happy there. She has made a lot of friends, enjoys the activities, likes the staff, and thankfully doesn't need any additional healthcare services at this moment in time. She enjoys the outings and the convenience of having a doctor come into the facility and they also provide shuttle service to any outside doctors that she may need to see.

It was an ok place, my dad was happy there while able to walk independently. Once he needed more advanced care, situation was much trickier. There were occasional issues that were corrected after I would bring attention to them but I was there every single day. Would not recommend leaving a family member there without close supervision, they were very disorganized, would miss room cleanings, forget to do his laundry, or would not put clothes on him after shower. Front desk people were nice and facilities were pretty good. This was the only facility we ever used so can't compare to others.

Very welcoming community.

My loved one is currently a resident at Charter Senior Living Towson and the overall experience has been good so far. The friendliness, staff and care services are great. The meals are okay. The value for cost and cleanliness are good. Overall, I would recommend Charter Senior Living Towson to others.

Charter serves good meals three times a day. Residents are free to ask for anything the kitchen has. Every room has at least a mini fridge and microwave. My leftovers rarely go to waste. On a weekly basis Charter publishes a daily list of activities. Usually entertainment and Happy Hour occur on Fridays. Charter brings in specialty doctors -- dermatologist, Opthalmologist, dentist -- since I came here 2-3 months ago. The building, furnishings, and grounds are attractive. The staff are pleasant and attentive. My only complaint about the Charter I am in is it is not close to any shopping - personal preference.

I would absolutely recommend charter to other/friends/family. The environment is very relaxing and makes people feel good. The staff is top notch. Everyone is extremely friendly and kind. The place is full of smiling faces and big hearts. My dad's nurse in particular [name removed] is a gem!!! He is the perfect person for what he does. He and my dad are great together and it is so comforting to know that my dad is under [name removed] care.

Staff is kind and helpful, no issues there. Food is good. They seem to be understaffed as far as cleaning and maintenance, so most problems I faced were around arranging tasks like room cleaning or unclogging the toilet. Communication with the family was good after a few glitches in the beginning. The move in process was a bit chaotic, there were no clear instructions in what I needed to provide vs what the facility provided, otherwise I think it was okay.

My sister picked the place,1-because it is closer to where she lives, and can easily stop by on her way to and from work. 2-the place looked clean and bright, and provided the level of services that my mother may have needed. It was appealing because of the level of care, activities offered, and first floor room available for Mom.

I would without question highly recommend Charter Towson. One aspect I would recommend is to have "Companion Care " for residents. It's a wonderful choice. I know I made the right decision for my mother. We picked this community, because it has a home like atmosphere, tenure of staff management and cost.

I would highly recommend it. I think there were tons of activities that my mother in law didn't take advantage of. She's not real social. Charter has a lot to offer for social enrichment. We picked this community, because of the convenient location and we knew someone who had been there.

A beloved 99 year-old friend was at Charter in Level 3 care (bed bound requiring complete care) for the last year. Thankfully she has just been moved. I gather that the care for persons who can care for themselves there is adequate -- reported from another friend there who is able to advocate for herself. I would NEVER recommend this place for someone who needs complete care. The nursing/nursing assistant care was perfunctory. No love there. Often the wait was 30 minutes or longer when the call bell was rung. Only the dietary and maintenance folks seemed to connect lovingly with my friend who is lucid. The place was FILTHY when we moved her. It looked like the bed sheets had not been changed in weeks and the dust was 3/4 inch thick behind things and under the bed. THe food was awful -- some gray meat and potatoes at every dinner. We were very hopeful that Charter would meet the needs of my dear friend and were very disappointed.

Overall it has been a great experience. I have eaten here a few times and each time the food was very good.

We would recommend the Charter Senior Living Towson community to other families.

We like the fact it is a smaller scale community so you are able to get to know the nurses and care givers much easier. Everybody was super friendly and we do believe our loved one received the best care possible especially towards the end. It is a tough job trying to coordinate activities but we do believe they did their absolute best

We really loved our mothers apartment, it is ADA complaint and with her being in a wheelchair the shower is very easy to get into, you can just go right in and there is a sit down chair. The community itself is a very modern ADA complaint community. The activities are incredible and you can really tell the employees there are happy.