Symphony Manor

Covid and Mom's need for more care dictated a cross country move from Maryland to stay with my husband and me in California. After several years and her longing for home, my brother in Texas and I decided that an assisted living facility in Baltimore would be best. After a year of research, we decided on Symphony Manor. It is a smaller place where the atmosphere is warm and comfortable with very little of an "assisted living" air while also fulfilling our mother's needs. It was recommended to us by a friend whose father had lived there. We "paid it forward" by recommending it to my mother's recently widowed best friend who has since moved in as well. The "girls" are back together again. Symphony Manor has met all of our expectations. The staff is very caring and attentive and as a result, our 103 year-old very social, very mobile mother is thriving again. We feel that we made the right choice for all of us.

I would recommend Symphony Manor to others. It's a lovely place in a lovely part of Baltimore-not too big and by and large. I had few issues there. The one thing that in addition to cost made me move was that there is only one choice of food at each meal so if you don't like that, there's no other choices for you and that was a real problem for my mom. I thought the housekeeping could've been better. Her room was very tiny there for the price, but I will say the workers seemed more trained, and in general more kind to the residents.

Thank you for taking excellent care of our parent living in memory care. Just spent a week visiting and got to really see what facility is like at all times of day. Exceptionally clean. Unbelievable, caring staff!!! Management provides highly personalized and caring approach. Caregivers are wonderful- treating each resident like own family. Activities director amazing! Front desk staff and nurse practitioner exceptional! Wonderful food. Highly recommend this facility. As a healthcare provider I have seen many facilities and this is the best I have ever seen. It must be a great comfort for the residents to know they are cared for so well. Thank you!!!!

The Symphony Manor community is beautiful and the staff members they have working there are amazing. Based on the experience we have had so far, we would recommend this community to other families.

The community is a nice size it is not to large of a place, it is kept clean and well laid out. Aesthetically it is pleased to look at, and we have recommend this community to others. The activities are still pretty limited due to some restrictions.

I absolutely trust this community. They are terrific and provided great caring service. The staff was great and responsive to my questions or concerns of my loved one. The food was fine and enjoyed by my loved one.

Symphony Manor has turned out to be the perfect option for my mother. All of the staff are great. They are always friendly, and it's clear that they know all of the tenants. I receive calls whenever there is anything out of the ordinary. The range of events is fantastic. There are regular daily activities, including exercise, trivia, and cooking events. Additionally, there are one or two outings each week, including visits to restaurants, art museums, and other cultural events. Since moving to Symphony Manor my mother has gotten involved in more activities than I ever imagined she would. The price is definitely at the high end of the range. But, if you/your loved one can afford it, the level of care, the variety of activities, and the location are worth it.

I have never seen another such residence as nice. As the visual surroundings of a place are very important to me, I fell in love immediately with your spacious, gracious lobby and the courtyard beyond. On the 3rd floor I loved the balcony space, creatively designed for safety and a chance to experience the outdoors while still inside. And the ample room size held space for many mementos. So many things are arranged to help the caregiver deal with the stresses of illness. There is a real sense of community at Symphony Manor. The special occasion days (crab feast, Holiday party, Thanksgiving, etc) and the music programs in the lobby give one something to look forward to. Important, too, was that the memory care residents were integrated with the assisted living for programs and events. The most important ingredient in the Symphony Manor mix was the dedication of the staff. The Executive Director and Health and Wellness Director were always accessible when questions arose. The waitresses who served in the dining room did so with class, as if we were ordering in a restaurant. The chef and facility personnel were friendly and accommodating. Most important of all, of course, were the nurses and aides who helped everyday. They were unfailingly kind and patient, helping the residents keep their dignity when they could no longer attend to their most basic needs without help. I did not realize how creative staff had to be when working with memory loss patients. And not to forget to give kudos to the memory care coordinator and the lifestyle and leisure director. Their wonderful zest and enthusiasm brightened the day of many a resident and family member. When we were feeling worn out and discouraged their bouncy energy perked one up. Who would ever have guessed that reading the ingredients for a recipe in the newspaper could generate memories and responses in the listeners? But it did. So thank you all. Everyone works for the common good and gives meaning to the days of these residents.

Symphony Manor has exceeded my expectations for my wife in assisted living. The facility is very well run and managed. The nursing staff and aides are very caring and supportive of resident individual needs which I have really appreciated. There are wonderful activities planned throughout every week, most on site, and others are trips to local attractions, theater, and restaurants. Having dined with my wife on several occasions, the food is excellent.

Symphony Manor has exceeded my expectations for my wife in assisted living. The facility is very well run and managed. The nursing staff and aides are very caring and supportive of resident individual needs which I have really appreciated. There are wonderful activities planned throughout every week, most on site, and others are trips to local attractions, theater, and restaurants. Having dined with my wife on several occasions, the food is excellent.

It is difficult leaving your home after the many years you have spent there. After considering several assisted living facilities, I suddenly remembered visiting a friend [name removed], about 4 years ago at Sympathy Manor to play cards with a group of friends. We were all impressed about how friendly everyone had been. I mentioned this to my son, and he suggested that we contact them. We did and felt the presence of friendship, cleanliness and care.

It is difficult leaving your home after the many years you have spent there. After considering several assisted living facilities, I suddenly remembered visiting a friend [Name removed], about 4 years ago at Sympathy Manor to play cards with a group of friends. We were all impressed about how friendly everyone had been. I mentioned this to my son, and he suggested that we contact them. We did and felt the presence of friendship, cleanliness and care.

My Husband had a short stint at Symphony Manor. He has Alzheimer's....... One weekend he was a little more agitated than usual, Symphony Manor called an ambulance and had him taken to the hospital for behavior stability. When his stay at the hospital was completed and he was calm, we had a patient review with the hospital. To my surprise, Symphony Manor (who was there in attendance) told us he was not allowed to come back. I was in shock, there was no warning whatsoever. I had to start the process all over again to find a new home for him. This is not only a huge set back for the patient, it's also detrimental to family members. I felt so incredibly helpless, we had no one to turn to for help, I now know what it feels like to be homeless. In other words, your loved one had better be totally compliant or they will be tossed to the curb.

My mother has been at Symphony Manor for 2.5 years. I had major concerns about my mother being neglected and spent 8 months trying to get [Removed] (Executive Director) to make improvements. It eventually became clear that she had no interest in making any changes so I went to the managing company, Milestone, who also did nothing. You will not see the issues when you do your tours but they are very apparent once you start spending time there. Constantly understaffed on weekends to the point where it would take hours for residents to get basic care. Night staff who are supposed to check every 2 hours would not check on my mom over the course of an entire night. It is shameful that [Removed] continues to allow the neglect to continue, putting all residents health and lives at risk. Be wary of fake 5 star reviews which all popped up once I started complaining to Milestone.

My Dad has been in the Memory Care Unit for 3 years and we couldn't be more pleased with the level of care that he receives. It's like one big family and everyone looks out for him. There's not enough room on here to list all of the reasons that the rating should go up to 10 stars!!!!!!!

I can't Thank Symphony Manor and all their staff for their 5 star service to my Mom and my family. We have been with Symphony Manor for many years and wouldn't have it any other way. We moved to the Memory Care unit after transitioning from their Assisted Living Floor. Best decision we made. The staff is caring and truly treat you as if you were a part of their family. The activity staff are caring and take the residents out multiple times a week. I would encourage anyone reading this review to go and see Symphony Manor for your self and choose them to take care of your loved one. Thank you so much for your hard work and dedication to my mom!!!!!!!

Symphony Manor keeps it real. What matters most when you entrust the care of a parent to others?  Compassion, competence and engagement come to mind.  Knowing that caregiving requires listening, and taking the anxiety that comes with transition, and ELIMINATING IT!    From the nurses, the aides, the food service staff, the activities director, the admissions director and on through to executive director, Symphony Manor delivers at the most important level… THE HUMAN LEVEL. Bravo all, and thank you so much.

My mother lives at Symphony Manor of Roland Park. She has lived there for 4 years. The Symphony Staff has been wonderful, the activities and outings are great. Mom goes out once a week to many types of outings, art galleries, BSO, food tours and more. She lives on the memory care floor because she suffers from dementia, the staff is loving and very well trained. The manager, [Removed] has been the director there for 5 years, and is very knowledgeable of dementia and helps me understand how to help mom as things change. We are grateful to have found Symphony Manor and highly recommend it!

My mother in law has been at Symphony Manor in Baltimore, MD for three years in their memory care facility. When she first arrived it was great. They had interactive activities for the residents and would even take them off campus to plays at Center Stage and for country drives. Then there was a change in management. The new facility manager has cut a lot of these programs for the residents as well as staffing. This is where the problems began. My mother in law's care has really been effected in a negative way. The staff on the floor are all very nice, but they are over worked and under staffed. They can't give the residents the care that they need and deserve. This isn't their fault however. They are understaffed. The problem is my wife's family went to management to have these problems addressed. Rather than putting patient care first and fixing the issues, management blamed the resident and demanded that the family pay for increased care. Medical professionals have told the family she doesn't need that additional care, but they do not want to see their love one being neglected. When told of the expert opinion on 24 hour care the woman who runs the facilities response was to kick my mother in law out. If you care about your loved one, and want them to get the care they deserve do not send them here. I've never experienced a medical professional or patient care advocate who, rather than care for a patient or resident of a facility would kick them out. Don't be fooled by appearances. The place is beautiful. And the floor staff is great, but until there's a change in management your loved one will not receive the care they deserve.