Charter Senior Living of Woodbridge

My loved one is currently a resident at Charter Senior Living of Woodbridge and overall everything has been great for her so far. The value for cost is reasonable. The food is pretty good and the activities have been good.

The facility is bright and light My mothers aides are wonderful to her. [name removed] is wonderful she helped with the intake paperwork etc and still answers any questions I have. The food is just ok, she says sometimes it is cold.

The staff is attentive and friendly. Facility was chosen to due its logistical proximity to family members.

I have been going to The Linden for years now and have enjoyed every visit. The staff always call me by name and are very friendly. The parties they put on for our family members are so festive. The food is good and the music is always great. We dance , eat and laugh. My sister-in-law loves it there, thank you to everyone employed at The Linden.

My grandmother moved into The Linden about 8 months ago. There is a wonderful community of people, both staff and residents, who contribute positively to her daily life. From meal times, group outings, and social activities, The Linden has made community and support a top priority. My family and I are grateful for the care my grandmother has received during her time at The Linden.

We are so relieved that [name removed] is happy and healthy so near to us. We are especially grateful that there is medical staff available around the clock, that the APRN visits her in her room as requested, that all her prescriptions are delivered to her room and all of this gives us great peace of mind. We are also grateful that the entire food service pers onnel are making [name removed] so happy. She feels she is in a restaurant because she gets to CHOOSE at EVERY meal what she would like. ( She loves the soups and vegetables and we know she has had a much healthier diet these past three years).

From our first tour, the Linden remained our number one choice even after touring 5 other places for both my parents. The staff at the Linden is caring and warm. The aides who work with my mother are patient and friendly, not to mention very hard working. All of the staff got to know my parents quickly and treated them like family, from reception, to dining, to activities, and maintenance. The women in Sales were not only helpful with all of our needs, but they have also developed a relationship with my parents, checking on their needs, and even sending us pictures from events. We loved the Linden so much, we moved my father in law into Opal, their memory care unit. The staff in this unit are so wonderful at handling different situations and helping them feel calm and comfortable. The best part is both my parents tell everyone how safe they feel living there. Make Linden a stop on your list!

I was initially very pleased to move my loved one into The Linden At Woodbrige. However, some services have not been provided as they are supposed to be, and there has been some lack in communication. I am working to resolve these issues.

Management is very responsive to call and email requests but the nursing staff is not so responsive to emails and calls. The transportation services have been excellent. Meal services and cafeteria staff are very friendly and they reach out to my dad if he hasn't shown up for a meal or will put food aside for him if he is not at home during mealtime.

My sister, whose needs I manage, has been at the Linden for over a year now and absolutely loves it! When we first walked in, the common area was bright, modern and welcoming. Activities are varied and my sister easily found her own level of comfort with exercise classes, resident meetings, entertainment and planned outings. Recent labor shortages have been generally well handled by a responsive staff, although some housekeeping details have been less than desired: sticky counters & doors in the kitchenette, etc. Admittedly, my sister can be messy! Meals have recently improved with more healthy options. Any COVID cases are reported quickly and transparently, with all testing and quarantine plans clearly outlined. The grounds are beautiful and the residence is conveniently located near both the village of Woodbridge and city of New Haven.

Linden at Woodbridge is a great relaxing place not only for independent senior living but also for loved ones who lost their memory. Staff is competent and friendly, APRN visits weekly and available on call 7 days a week. Linden provides Person-Centered Care, with its guiding principle in place, loved ones can always expect to get care that is centered on their individual needs. Linden Practice Ethics at All Times. It operates with a great foundation of trust and principles of care include choice, dignity, independence, partnership, privacy, respect, rights, safety, equality and inclusion, and confidentiality.

My mother who is 94 years old states she enjoys talking with the staff because they are all respectful and social. Linden has a pleasant dining atmosphere with a fantastic staff. My mother has a great relationship with each dining staff and the CNA/ Resident Assistants. Our family are pleased with the facility & the care for our mother and grateful that the staff & administration are open to working through issues.

The community is very helpful. A Place for Mom made the transition easy for our loved one to find a community. The staff are always able to answer questions, are attentive, and attend to all your loved one's needs, along with being responsive to questions and concerns the family may have. The apartment, changing of linens, transportation for doctor appointments, housekeeping, care for your loved one, laundry, and all the meals are included in the monthly rate. Bathing assistance, and medication management are some of the care the community will offer your loved one depending on their level of care needed.

I would recommend the community to others for their loved ones. The staff treats the residents well, and this stands out to me. The food is good, and they cater to my loved one's needs. They do have activities available for the residents to participate in.

I don't live in town, so I am not able to be there. I've been able to speak to the staff over the phone, and observe to the conversation of the staff with my loved one. The community has been really good at accommodations, to have some extra decorations to make her feel comfortable and orienting her. The community made it feel like my loved one's house. They are good at redirecting and giving medications to my loved one. The food is excellent, and is good enough that visitors want to eat there. The chef worked in a restaurant in the past. The staff are engaged with the residents in the memory care unit, and are thoughtful. I feel it is a good value. It is sometimes hard to get a hold of the staff since I am out of town. They are good at follow up and getting my loved one to their doctor appointments. They have an onsite physician. They've also done a great job at managing medications for my loved one.

Our loved one was there for two weeks for Respite care. Our loved one came directly from the hospital and we received a phone call saying our loved one had to leave due to their behavior. We then asked if they were giving them the medicine that came with from the hospital and they said no, and that they need to leave. There was also little assistance, and they tried to charge glass of water when we asked for it. In the beginning the friendliness of the staff members were very nice, however just not like that towards the end.

The nursing director at Linden community was extremely friendly. She worked very hard to get our loved one moved in in a timely manner and she really made us feel comfortable. The rooms they provided were spacious and very nice. We would recommend this community.