Benchmark Senior Living at Split Rock

My mother has been a resident of split rock for a little over a year. She is considered an independent living with no personal aid care. She does get some minimal house keeping. I have had issues regarding lack of house keeping. The activities they offer are wonderful and the staff who run them are also wonderful. Unfortunately my mother who has declining memory does not participate very much although staff does try to encourage her. My mother is a very picky eater and doesn’t eat much. Unfortunately my family will have to decide what will be best for my mother. She is 92 and will be needing supervision and more care.

Mom's transition to Assisted living/ Memory Care at Benchmark Split Rock was facilitated by the kind and caring attitude of the staff. Although she objected to the move, these professionals used their skills to consistently and gently find ways to help her with the transition. We could not have been more pleased with the both the facility and staff at this facility.

The staff were very good overall. The facility was beautiful. Communication was very good. Housekeeping was also very good. I would recommend this facility to others.

Split Rock is a fantastic facility. My mother has been a resident in the Assisted Living for almost 1 year. The staff is attentive and very professional putting their resident’s needs as a priority every day. The nursing staff does a tremendous job in monitoring and assisting in medications and care. The resident aides treat my mother with attentiveness, patience and compassion as if they were caring for their own mother. The activities staff is creative and interactive with the residents providing much appreciated social activities. Executive staff is approachable and engaging with family members. Walking in is like coming home.

We could not have found a better home or better care for our 90 year old Mom. She has always been an independent woman, but as she aged has become more isolated in the home she has lived in for more than 50 years, almost 30 of them alone. She is now living with new friends right outside her door. And company at every mealtime. And food prepared for her that she likes. And has her hair done weekly. She participates in an exercise class daily, and tells us about the activities that she is enjoying participating in as well as opportunities to share some of her skills with others. The staff is very caring, she considers many of them friends too. Though she still struggles with this big change in her life, she appreciates that so many things are better and easier for her. We look forward to a day soon when she thinks less of what she left behind and can more fully enjoy the many blessings of where she is now.

From the start of the search, their staff were very helpful and empathetic knowing the decision was very difficult. The staff are very attentive and proactive. They communicate well with the family about medical issues and involvement in activities. The staff know residents and family members by name and welcome everyone! Housekeeping is good, but at times you need to remind them of things they might have missed. The meals are good, but the menu should change seasonally so they don't get tired of the same foods. I do recommend this facility to family and friends.

The staff provides a clean, warm environment to the residents and the decor is very welcoming. They are attentive to the needs of their residents and families. The activity coordinators are key is having the residents become involved in daily activities which allows them to makes friends and feel they are part of a community. Although it is not home, they are safe, happy and start to feel good about themselves again!

My mother recently moved from her home of 6o years into an apartment at Split Rock. As you would expect, the transition has been a little challenging. I can honestly say that the staff at Split Rock made the move as easy as possible. They completely understand the situation and do everything they can to welcome your loved one. They welcomed my mother to her new home with a beautiful flower arrangement, and the support staff treated her like she has always been there right from the start. My mother has been impressed with how friendly and accommodating everyone has been. She also thinks the food is really good. So far things are going per plan.

Benchmark is understaffed. When we came to them with concerns, I think they listened but couldn't really correct the understaffing issue quickly. Maybe they don't pay well or employees leave because of the understaffing. I'm not sure. We moved our loved one out of Benchmark because of the understaffing issue. Her care was sub-par and we had several instances there.

Greater transparencies, especially for extended family if they wish to contact or speak to members of the staff or to their loved ones, especially during Covid outbreaks. Better inventory processes as it applies to clothing and personal items. Otherwise, care and attentiveness to patience is spot on.

The staff is very friendly and competent. I have help when I need it & privacy when I want it. Believe it or not, the food’s good! I like knowing that the medical staff is on top of my health and well-being. Glad to be here… it was a good choice.

I would recommend benchmark senior living at split rock to anyone who is looking for an assisted living community for their loved ones. The staff is kind and friendly always greets you with a smile. You get more bang for your buck and what you pay is well worth it. Issues and concerns are taken care of on a timely and professional manner

People are very nice and friendly - the staff will help you any way they can. I have met so many nice people and friends. I enjoy everything I do with all the activities! The meals are very good! I am so happy here.

With all the activities and care my mom should be well cared for. The food menu's look great , and the activities are endless . Also all the people I have met (care givers) seem truly engaged and committed to helping all the residents

My mother [name removed]was a resident at Split Rock for Approx. 1 year. The facility and staff were second to none. The care and attitude of all that are employed there was excellent. My mother was as comfortable as possible for her entire time there. My thanks to all there that had a part in my mothers care. Thank You

My husband’s illness required more care than I was able to provide for him at home. I wanted an environment where he felt safe, would be given top care, and wouldn’t be “just another resident.” I was fortunate finding Benchmark early in my searching. My initial phone calls were answered quickly, after working hours, during the evening. Finding another “home” was overwhelming, yet all the time and patience in the world was afforded me with my many questions. Once my husband was moved into Benchmark, everyone on staff sat down with me and explained their function. The nursing staff is second to no one. There are several programs for the residents to enjoy. The weekly music performances are fun for the residents and family members. They take good care of my husband - and me. They are kind to family members and I feel included in my husband’s overall care as well. It is well worth the time to tour Benchmark and see the many things they have to offer. I know we made the right decision!

The staff are attentive to the resident's needs. You are able to go to bed at night, and not worry about your loved one, knowing they are being taken care of. I would recommend the community to others for their loved ones. Chair exercises, readings, trivia questions, decorate for holidays, and more for activities for the residents to patriciate in.