Charter Senior Living at Woodholme Crossing

Overall it is clean but they forgot to clean my moms bathroom a couple of times. My mom isn't a fan of their food. They do pretty good with games. The cost is very reasonable compared to other facilities

My family member is thriving at Woodholm Crossing. Lots of activities. The food is excellent with a variety of food to choose from. We received a tour with [name removed]. I can't thank everyone enough at how great they are.

Our experience with Charter @ Woodholme was top-notch from day one. [name removed] in admissions, was courteous and knowledgeable. The staff in the memory care section where my MIL was living, were fun, caring, and THERE!! Charter had STAFF, which impressed me the most, in comparison to the rehab facility she was in prior to. No place is perfect, but Charter was perfect for us. I'm definitely recommending this facility for memory care. They were truly a Godsend for our family.

My loved one is currently a resident at Charter Senior Living at Woodholme Crossing and the experience has been okay overall, so far. I'm not sure if I would recommend this facility to others as of now.

Appropriate staffing for the residents needs seemed to be in deficit. Lack of staff members understanding the care of the residents. My husband could tell a drop in the offerings on the menu by the end of the month. So consistently offering food selections and consistent staffing and cooking.

My loved one and I were residents at Charter Senior Living at Woodholme Crossing for a Respite stay and it was very good. Myself and my family liked it very much, everything was great. If we ever have the need again, we will use this facility again. Thanks for everything!

We chose this facility because of everything above as well as the good value. My father says the food isn't as good as it used to be. I would definitely recommend Charter.

I would tell them, that facility is NOT for a diabetic person as my uncle is. Their care for diabetics is not good at all. I chose Charter because of the friendly staff and the facility's atmosphere.

Nice...clean ...friendly staff and no urine odor. I would recommend to other families. We picked this community becasue It was the best option at the time.

At Charter, you must look beyond the beautiful presentation. Cleaning staff left a lot to be desired. On many occasions, I changed my brother's linen. They will nickel and dime you to death once you move in. I must say that the Activity Director is outstanding.

I am happy to report that my father is in a safe secure place at Charter Senior Living at Woodholme Crossing. It has been a very positive experience for us.

It has been a pretty good experience overall. My family member seems to be happy there. The activities are excellent. I just think the price is outlandish - there's a considerable extra charge for someone who can't hear yet is very active and able otherwise. I feel we got nickeled and dimed once we got in. I would advise you to keep your eyes wide open regarding that. They told us one thing up front, but once we moved in, it was different. You have to stay on top of things. You can't just put your loved one in there and expect them to do everything. When I have concerns, they tell me they'll act on it ASAP. He has adjusted well overall, which I credit a lot to the activities and the activities director - she's superb and a huge credit to Charter. His involvement in the activities helps keep his spirits up.

It took us a while to get adjusted at this community. It was a big change in moving. Overall the people are friendly the staff you can get a long with and talk to therm. There is also an open policy with the director. It could be better but what I'm hearing from other people this community still rates among the better ones.

LOVE this community! They are so good to my mom and always go above and beyond!

The staff was very good at this community, the rooms were pleasant and well kept. Some activities they had were bingo, board games and entertainment groups come in to sing, and would have a happy hour, either once a week or once a month. They had different meal shifts for the residents to eat at, but if you were on the third and last shift there wouldn't be any specialty food left.

This is an excellent facility. I love the rooms the workers and the atmosphere.

Brookdale has been good for my mom in many ways; however, there is a severe lack of staff for the residents. Residents sometimes have to wait 30 minutes or more for someone to answer a call from the pendant. My mom has had to wait for that time and longer. If my mom had been having a serious medical condition, she may not have survived the wait. They need more staff as far as caregivers are concerned. The staff that they have is great!!! Also, they often have problems with the elevator in the main lobby. It is too often unusable.