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Appropriate staffing for the residents needs seemed to be in deficit. Lack of staff members understanding the care of the residents. My husband could tell a drop in the offerings on the menu by the end of the month. So consistently offering food selections and consistent staffing and cooking.... Read more
Located on the edge of Woodholme Country Club, Charter Senior Living of Woodholme Crossing provides residents with chef-prepared meals, luxurious amenities, and a wide range of entertainment options. This grand, pet-friendly community features a beautifully landscaped courtyard, expansive common areas, and spacious apartment homes.
Whether seniors are seeking assisted living or memory care, licensed nurses are on-site to promote wellness and independence while also providing the best 24-hour care possible. All services and programs are designed with individuals in mind, so all residents receive the support they need. Those who opt for memory care receive personalized care through the exclusive Flourish℠ program, which promotes residents’ self-esteem through five key points:
Experience the Charter difference, today!
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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My loved one is currently a resident at Charter Senior Living at Woodholme Crossing and the experience has been okay overall, so far. I'm not sure if I would recommend this facility to others as of now.
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Response from Charter Senior Living at Woodholme Crossing
May 8, 2024We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us has not been a positive one. We would like the opportunity to address your concerns. Please reach out to Darlene directly at ed@charterwoodholmecrossing.com when you have a chance. Thank you, and we look forward to hearing from you.
Appropriate staffing for the residents needs seemed to be in deficit. Lack of staff members understanding the care of the residents. My husband could tell a drop in the offerings on the menu by the end of the month. So consistently offering food selections and consistent staffing and cooking.
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Response from Charter Senior Living at Woodholme Crossing
April 26, 2024We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (410) 580-0892 at your earliest convenience to discuss how we can turn your experience into a positive one.
My loved one and I were residents at Charter Senior Living at Woodholme Crossing for a Respite stay and it was very good. Myself and my family liked it very much, everything was great. If we ever have the need again, we will use this facility again. Thanks for everything!
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Response from Charter Senior Living at Woodholme Crossing
April 20, 2024Hi, thank you for sharing your positive experience! Thank you again for the great review!
We chose this facility because of everything above as well as the good value. My father says the food isn't as good as it used to be. I would definitely recommend Charter.
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Response from Charter Senior Living at Woodholme Crossing
February 29, 2024Chuck, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I would tell them, that facility is NOT for a diabetic person as my uncle is. Their care for diabetics is not good at all. I chose Charter because of the friendly staff and the facility's atmosphere.
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Response from Charter Senior Living at Woodholme Crossing
January 27, 2024Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Nice...clean ...friendly staff and no urine odor. I would recommend to other families. We picked this community becasue It was the best option at the time.
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Response from Charter Senior Living at Woodholme Crossing
July 31, 2023Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
At Charter, you must look beyond the beautiful presentation. Cleaning staff left a lot to be desired. On many occasions, I changed my brother's linen. They will nickel and dime you to death once you move in. I must say that the Activity Director is outstanding.
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I am happy to report that my father is in a safe secure place at Charter Senior Living at Woodholme Crossing. It has been a very positive experience for us.
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Response from Charter Senior Living at Woodholme Crossing
May 8, 2023Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
We toured with Charter Senior Living at Woodholme Crossing and they were not upgrading fast enough and the facility was old.
Response from Charter Senior Living at Woodholme Crossing
September 4, 2023Thank you for letting us know about your experience at Charter Senior Living of Woodholme Crossing. We are continuously updating to meet the needs of all of our residents, staff and family. Thank you again.
It has been a pretty good experience overall. My family member seems to be happy there. The activities are excellent. I just think the price is outlandish - there's a considerable extra charge for someone who can't hear yet is very active and able otherwise. I feel we got nickeled and dimed once we got in. I would advise you to keep your eyes wide open regarding that. They told us one thing up front, but once we moved in, it was different. You have to stay on top of things. You can't just put your loved one in there and expect them to do everything. When I have concerns, they tell me they'll act on it ASAP. He has adjusted well overall, which I credit a lot to the activities and the activities director - she's superb and a huge credit to Charter. His involvement in the activities helps keep his spirits up.
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It took us a while to get adjusted at this community. It was a big change in moving. Overall the people are friendly the staff you can get a long with and talk to therm. There is also an open policy with the director. It could be better but what I'm hearing from other people this community still rates among the better ones.
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The place was nice. The Director was nice. The workers were not giving a great first impression.
The facility was small and the outdoor space for memory care was even smaller. The staff to residents ratio was not good at all.
LOVE this community! They are so good to my mom and always go above and beyond!
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The staff was very good at this community, the rooms were pleasant and well kept. Some activities they had were bingo, board games and entertainment groups come in to sing, and would have a happy hour, either once a week or once a month. They had different meal shifts for the residents to eat at, but if you were on the third and last shift there wouldn't be any specialty food left.
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This is an excellent facility. I love the rooms the workers and the atmosphere.
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Brookdale has been good for my mom in many ways; however, there is a severe lack of staff for the residents. Residents sometimes have to wait 30 minutes or more for someone to answer a call from the pendant. My mom has had to wait for that time and longer. If my mom had been having a serious medical condition, she may not have survived the wait. They need more staff as far as caregivers are concerned. The staff that they have is great!!! Also, they often have problems with the elevator in the main lobby. It is too often unusable.
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Dear [Name removed], I thought the facility was very inviting, clean and a nice size. The other members there looked very happy! The rooms were very nicely done, very modern. I feel my Mom also liked it as well.
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Brookdale is OK. My Mother is safe; the Caregivers are nice and in-tuned to changes in her demeanor. I love washing my Mother's clothing, and the task is never left for me. I do have to vacuum her room, request toilet paper and clean her bathroom at times. Upset that her trash can was discarded...environment is small and it is preferred versus the atmosphere at sunrise; single rooms keep my Mom out of trouble and I love that!
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Awful place! My parents lived there for several years and hated it. Radically understaffed. People pay thousands of dollars a month to live there so they can get help with activities of daily living. Before you move in, they tell you the average response time between pressing your pendant and a caregiver arriving is 10 or 15 minutes. When that actually happens, it's a minor miracle. It can easily take 30-60 minutes -- if anyone comes at all. Disgraceful.
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See what the neighborhood has to offer and what’s nearby:
Charter Senior Living at Woodholme Crossing offers Studio, 1 Bedroom and Semi-Private. Learn more.
Charter Senior Living at Woodholme Crossing has received an average review rating of 3.6 based on 60 reviews. See all reviews.
Call (410) 443-0302 to reach a resident at Charter Senior Living at Woodholme Crossing.
To reach a resident at Charter Senior Living at Woodholme Crossing call: (410) 443-0302
2.9
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3.6
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4.4
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3.9
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4.0
(62 reviews)Studio, 1bd, Semi-Private
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.