Wyndham Lakes

We have had a Relative living at WL for about[ date removed]. During that time we have been very impressed with the support from the staff and the very caring nature at every level. We have seen them caring for our relative, but also going above and beyond to help the entire family with the transition. Grateful to have found the WL community.

This is a very warm and friendly community. There is good care, good food and my mom is safe and happy. My loved one does not participate in activities but they do have a lot of different activities for the residents to participate in.

My loved one enjoys the community, and has made lots of friends here. There are a lot of activities for the residents to participate in. The community is super friendly towards family members and the residents. There are choices for food for the residents.

I think it's in a good location in the Mandarin area of Jacksonville. And it's centrally located to many things nearby. The staff is very welcoming. The food is okay - I imagine it's a challenge anywhere you go where they're mass producing things. I think they offer a lot of activities and choices for things to do, which is good. We've just struggled in getting our loved one to participate.

I wouldn't advise or recommend the community to anyone for their loved ones. The community isn't what they said it is and they aren't providing therapy for me. They also said I could take specified medication, and now I'm not able to.

Make sure the staff knows 100% what needs to be done if you are getting any of the additional services offered. Be persistent if there are changes communication could be better. I would recommend this community to others

The residents at Wyndham Lakes are very nice, and the staff members are very nice. This community is the perfect balance between independent living and assisted living. Our loved one has a sense of independence, but still get's her appointment cleaned once a week, which she is very proud of her apartment. Every time we visit even if it is a surprise, her apartment is on point. They have done a great job getting everyone vaccinated, and our loved one has participated in a lot of activities which has been the most pleasant surprise. She goes to mass every Sunday, they take the residents grocery shopping. She plays card games, bingo and listens to the live singing groups that come to play. She does say sometimes the meals are to small of portions, but they also have an alternate menu in case you do not like what the chef is serving for that day.

This is one of the best and affordable communities around. The staff communication is pretty good for the . I would change the quality and of amount of the employees available to take care of the residents.

It's an older community but they seem to be doing a decent job with maintenance and the look of the inside. Communication between the staff and our family is ok. Communication can sometimes be difficult to understand. They are not really following the covid protocols and I have seen people with masks. I would recommend this community if you are able to stay on top of things and set a level of expectation.

Came to sign contracts with aunt after touring the community. Wonderful experience during tour and contract signing. Very impressed with the community and residents. All residents state how happy they are residing here and nonrelated really but the food is delicious.

[name removed] and the staff were extremely helpful. They made everything as easy as this type of event can possibly be. [name removed] was very accomodating and went out of his way to make sure all of our concerns were put to rest.

Great tour and friendly staff. Outside can be a little deceiving as the inside is nicer. They do appear to have lots of activities and the residence are happy. This was a close second choice for me but I was a little concerned about staff turnover. They did not seem to have as much longevity as some other locations, definitely experienced staff but not in one location. Being as my grandmother would be in memory care, I wanted to be sure she would be with people who were very familiar with her routine on a daily basis. Still would recommend this facility.

We think when it comes to the medical side of things, there is some inconsistency.

I am so proud to be in a place like this. It is so peaceful and nice. I thank God for my son finding it for me.

I have found that all of my contacts with the staff have been very cordial and helpful.

Absolute incredible staff. They have been unbelievably helpful. My father happens to be somewhat difficult to handle and they are doing a wonderful job with him. Thank you for all you do. I appreciate you!

When our loved one was at this community, she declined very fast, the nursing staff did nothing to help at all. We ended up having to go to this community and check on our loved one because the staff was not returning our calls. When we got there she could barely hold her head up and could barely speak.