Brookdale Southside

Quality of care - difficult to get someone to answer phone, not great communication when my parents were sick. I think there were lots of great activities but my parents didn't participate in them. My parents just moved to another ALF that had 2 bedrooms. Brookdale could use some cosmetic updating. The common spaces are nice. Staff friendliness/helpfulness varied significantly. I'd give the overall experience a solid "B" grade

I found the facility to have a very active and diverse independent living schedule of activities, including shuttles for errands to Walmart, Target, etc. The outdoor pool is a real plus in Florida!

I really like brookdale here. It's clean, fun activities, The staff is very attentive to our needs. This has been a nice move for us to come to brookdale.

Most of the staff that was there seemed good, but they were so short staffed that they just couldn't give good care. My mother had finally healed 2 bedsores so we could move her in, but they would put her in her wheelchair and then leave her all day. They rarely answered call bells in any kind of timely manner and many times not at all. With in a few weeks the bedsores had returned and then got infected. She ended up back in the nursing home and died a few weeks later. She wasn't even in Brookdale for a month, but they would not do anything to help with the $[removed] community fee we paid or whatever it was called, which was on top of the monthly fees. I would not recommend this facility... it was definitely in transition as they were bringing in new people to try and fix many problems... I was not there long enough to know if any of that helped. I guess it was good that they knew they had problems though.

I can't rate number 4 as I'm in. Independent living. There are a lot of activities and outings to accommodate almost any interests. You can stay as busy as you want to be.

So far staff is beyond helpful friendly, willing to work with you to reach a solution. Other residents are friendly, for to get to know them.

Just moved in ^ everything is great. I love the daily happy hour.

Everybody has been very helpful, friendly, you can ask the staff anything ad they help you figure it out. Food was great.

[name removed] very big help, she made my transition move easy. [name removed] us very good. she helped me with my check-in and medications. Love breakfast.

Brookdale Southside was the only facility that had a full kitchen and washer/dryer in the apartment. The dining room meals are adequate, but plain. The staff is very helpful and friendly, easy to work with. A weekly newsletter from the Executive Director goes out to the family and residents each week. The costs are low to start, but increase 15% each year. Brookdale Southside is the right place for my mom, just budget a substantial increase each year.

What I like the most about the Brookdale Southside community is the overall quality and services are good. The staff are knowledgeable which is also good. They are very kind to use residents living here. The building is in decent shape for a 40 year old facility. Based on the experience I have had so far, I would recommend Brookdale Southside to others.

We toured Brookdale Southside during our search for an Assisted Living facility for our loved one. This facility was great! The staff was wonderful in answering questions for us. We ended up moving our loved one to a closer facility, but this one was great!

My mother was a resident at Brookdale Southside. We had an extremely difficult transition in, they were short staffed so my mother was always waiting for help. There was no one to show her the ropes, so she felt very isolated. She ended up back in the hospital 3 weeks later because she got bedsores. She will not be returning. Until they get it together, I would not recommend this facility. Though of the few staff there, most of them were really good.

We had visited a few other communities and something about Brookdale Southside just stood out to our loved one right away - he liked it immediately and said that it just had that homey traditional feel to it, it did not feel sterile at all. There seems to be a lot of activities going on all the time, and our loved one does say the meals are really good but a little to repetitive at times. Overall when it comes to the value we do feel comfortable given the different services that is offered .

Brookdale Southside has been wonderful and really working with me every which way they can. Everybody has been super friendly, I cannot wait to move in. I will have a one bedroom apartment with a bedroom and living room combined. I have a washer and dryer inside the unit, a nice sized kitchen and a screened in porch. Everybody has been super friendly so far, and they have all kinds of things going on. They bring in tons of live brands for the residents - it is just a really lively group of people. They are pet friendly and really family orientated.

This is a community that feels like home. The staff are very friendly and giving. For an older facility I feel like it is really top notch. When we looked at other communities we felt like many others could not compare.

What really sticks out about Brookdale Southside to us is the staff, they are the reason our experience has been so positive. I would highly recommend the facility to others looking.

I would recommend it. There have been some challenges, but nothing that can't be fixed. When we've come to them with maintenance issues, we've had to wait around four days, which isn't too awfully bad. I like that they're very upfront with information and communication about Covid.

We chose Brookdale Southside because the director of marketing and sales was very helpful to us and it was just a better fit all the way around. The staff have been very helpful and accommodating, they really worked with us to get the right care for my mom. They offer a lot of activities for the residents, but my mom has not participated in any yet. The value for the money is great and depending on your needs, I would recommend to others looking.