Wyndham Lakes

Started out good but now I have concerns. [name removed] is in memory care and was just recently sent to the emergency room because he was attacked by his roommate with several injuries with the main one to his head. It should be noted that this same facility had another memory care resident escape about a month ago and ended up deceased in a retention pond, also not found till the shift change. It was in the news and I did send my concerns at that time to the Executive Director with no info yet on follow-up and risk mitigation. Is it directly related to [name removed]? No, but it provides a data point on the level of care, or lack there of, being applied, especially through the night.

The nursing staff is A+. Especially [name removed]. Food leaves much to be desired. Breakfast is the only meal that is edible. Lunch and dinner is hardly ever good. Room size is perfect for a single person. Small refrigerator. It would be nice if they could cook in their rooms but they aren't supposed to. There is a struggle to get the facility to transport someone in a scooter but my mom has gone to dinner a few times.

They were very welcoming. The rooms are nice. There is a large enclosed porch great for me AND my kitties. Many people have dogs and cats some two or three . The grounds are pretty. The meals are very good. The activities and transportation very good. Many visiting medical professionals Many mobile vets in area and one across the street

This was the most difficult decision I've had to make as an adult child. However, [name removed] and [name removed] were absolutely amazing, walking me through the entire process with great patience and expertise. These two are superb human beings and great advocates for senior care. Thank you for all your help!!

Everyone there made the admission process easy. [name removed] in Admissions especially and the ADON were thorough and very helpful. The onsite [name removed] Rehab therapy and home care has been exceptional. The room was prepared, clean, and ready on day of arrival. It has been a positive experience.

I brought my mother in law [name removed] in for a tour and loved it. [name removed] was so caring and helpful to our needs. [name removed] assured my mother in law would be in good hands and all Wyndham had to offer for her needs. The residents were kind and the staff was very professional. Thank you Wyndham Lakes for a wonderful experience!

The grounds of the facility are pleasant. As the name, Wyndham Lakes suggests, there are a couple of pretty lakes. There are geese on the property that add to its nature theme. Staff are helpful and friendly. The room size is very decent. They can be slow on maintenance at times, but do respond after assertive inquiries.

I think it's a great place. I recommended it to many people. It's an older facility, but that is what makes it affordable. It's very cozy under all the shaded trees. I would live there myself.

Since new management has come in it's clear they are in cost cutting mode. What was not good before has only gotten worse. Housekeeping was slashed to biweekly. Dumb rules. Start painting projects and never finish. List goes on and on. The food is so bad - she has all of her food delivered from the store and cooks in her kitchenette. They have cut out all off-site activities. Transport services have been cut as well.

We had a tour today for my uncle. The facility was clean and well kept. The staff was kind and the residents were in immaculate status. Everyone was well dressed and groomed. The amenities were awesome.

Very friendly people and there are a lot of activities to help keep residents active and social. On the negative side, most residents complain about the quality and taste of the food and the maintenance of the buildings and grounds are subpar. Good community for someone who doesn't feel comfortable in a luxury setting or desires to pay a high cost for where they live. In the case of my mom, it was a good fit (just needing to deliver way more food than planned).

Our loved one is a very challenging resident. We really appreciate how well she is cared for. We selected Wyndham over other choices because Wyndham provided the nicest rooms/activities/care for the price.

It's a nice place to live. It was within my budget. I would recommend to others.

There's a special place in" HELL" for people who put their parents òr gràñdparentsin in a place like WYNDHAM LAkes. The people who run this place are interested in only one thing, and that is their bottom line. They make their money off the backs of the people who really need help. The so called caregivers treat the elderly here like they are three year Olds very disrespectful..Shame on anyone who would put someone thay care about through this kind of treatment.

The sales staff is very good and very forthcoming with services and prices. They aren't trying to hide anything. The housekeeping staff I've dealt with several times and they are excellent. The only things I would improve on is more maintenance staff. Sometimes you will let them know of a problem with a door or window or something to that affect, and it takes them a while to get to fix it, the other thing I would do is change satellite cable companies because they're using DIRECTV and my mother can't get NBC or ABC and those are her two favorite networks. I would recommend this facility to anybody looking for care for elderly parents.

All 5 stars. Everyone is super helpful and very friendly. I would recommend Wyndham Lakes to others.

Nursing staff is amazing! #1 reason we like the place. Breakfast is good however lunch and dinner unpalatable. Although we pay for the food, my mom doesn't eat lunch and dinner often. She had some laundry lost/stolen/given away. Not sure as the story changes. Would be nice if she received compensation for it as we pay for the service.

So far my mom is happy with the facility. We picked this community because of the price and location.

I was previously a resident at Wyndham Lakes and I would highly recommend this facility to anyone with elderly relatives who need care/assistance. This facility wasn't a good fit for me because I didn't need the level of care that the facility provided and it was kind of depressing for me. Most of the residents were in their 80s and 90s and in wheel chairs.

As with many places they experienced staffing issues and I am not sure I feel like the reality is as the sales associate portrayed it. My loved one spent a big part of every day there with my other loved one so I believe they were able to make sure our loved one got what they needed or family would have helped. Not sure how it would be if the family is less involved.