Cypress Village, a CCRC

I would recommend this facility for independent living, not familiar with other levels of services offered,ie, Memory care, Skilled nursing etc. to offer an opinion

My mother is there right now. I would not recommend. Her room is dingy. Its in bad need of rehab itself. Oh by the way the activites personell wanted to know how my mother voted, by mail, etc !!!! Absolutely NONE of their business

Cypress Village gets all 5 stars. They were very helpful in the application process even through a few glitches we had, seems genuinely interested in doing what it took to make the transition as smooth as possible. I would recommend the facility to others.

I’m business Owner of my Moving Company. I do a lot of business here all the time. This is the top Assistant living that I have every seen and do business that take Great care of there People. It feel like there have there owner Island. You want to be on a Island that you are well taken care of. They make sure everybody eats, they make sure everybody’s well taken care of. they also have exercise equipment. they have so many things you can do to feel comfortable. If you have to take your medicine on time they make sure that. If you have to do rehab they make sure that, and they make sure you have the top equipment you need to make sure everything‘s good We’ll. You have to come see for your self. You won’t be disappointed.

One thing I really like about the location is the surrounding nature paths, but one thing I do not like about the location is that it is not walking distance to shops so if you want to go shopping you have to call a bus service. Overall, it is a great community.

I normally do not write many reviews, but I must write one here. My father was just discharged from this facility - he was in the rehab center post hospitalization - and it was nothing short of a nightmare. The level of care and responsiveness of the staff was horrifying. I honestly don't have it in me to go into deep detail, but do NOT send your loved ones here, unless you're fairly indifferent on whether or not you see them breathing again after. This facility was recommended by the Mayo Clinic - we trusted them, not knowing better. Do not make the same mistake. Oh, and his wallet "mysteriously" went missing there. Do not - please - make the same mistake we did and send your loved one here.

Our first impression of this community was great, we really enjoyed how friendly the staff members were and the quality of the apartments, as well as the capability that the whole complex offered. The apartments are spacious, set up in a nice way, and every time someone new moved in they would update the apartment with fresh paint and any other updates it needs. Due to COVID they have limited the activities, but beforehand they had swimming, yoga, dancing, and even had small get togethers

We chose Cypress Village because it is a continuing care facility, they offered more things on site such as rehab and primary care services. It is also a beautiful campus that is well kept. The rooms are very big for assisted living which was needed since both my parents are living here. They give the extra help and don't charge extra levels of care here so it is good bang for your buck. The food is hit or miss for my parents, they do have a separate dining room for assisted living which is very convenient for them and not overwhelming. My favorite part about the community has been the staff members, everyone I have had contact with has been great.

First hand experience- First Cypress sold the memory care on being able to press a button. Upon moving in this button is located at the front of the door which means your loved one has to walk, crawl or scream to get service. Secondly, the transition was horrible. There is no welcome committee or sit down to go over medications, special routines etc. I actually had to seek out the director to get attention. Third, their system of care is every 3 hours they check on your loved ones. That can be a long time. They are understaffed and as your loved one declines their staff maintain the same level of people therefore do not expect more time to be offered to your loved one. Many people bring private staff in because it can be lonely. if your loved one is not a person who engages in activities then do not expect a lot of personal attention.

This community is gorgeous and the care is so good. The residents all seem so happy, and the staff is very engaging and friendly.

Very beautiful community. It is very large but inviting. The residence seem to enjoy their activites. The virtual tour was very informative and gave me a lot to think about.

Great care, beautiful community.

Huge place with lots of activities!

5 stars for the resident Programs at Clare Bridge

At first our family believed Cypress Village Assisted Living/Memory Care and Skilled Nursing would be a perfect fit for my parents who are at different levels of care needs. The facility looks impressive but isn’t as great as you may first think. This was our experience. My mother was admitted to their Rehab Center suffering with a variety of issues, including dementia and Urinary Tract infections. After about a week they determined they didn’t want to keep her in Rehab and set to discharge her with a definitive date, with no home to go to or another skilled nursing/Rehab facility lined up. I was traveling out of the country at that time. No other family in Jacksonville. Our whole family was shocked and highly unnerved. I appealed to let her stay for a few more weeks from out of the country as we had also scheduled various tests and specialist appointments at MAYO Clinic in the ensuing weeks. I never got an adequate response other than communicating to other family that they would not extend the discharge date even a few weeks. They reported she was not making sufficient progress in therapy, thus for Medicare reasons, had to discharge her. I believe this was highly misrepresented and is contrary to the 3-4 therapy sessions I personally witnessed right before leaving for my vacation abroad. Other therapists applauded her efforts. Despite her conditions, she was still making strides. Their lack of compassion and reasonableness under the circumstances was ludicrous, unprofessional and insensitive. Thankfully we were immediately able to get her into the Mayo Hospital and then discharged by MAYO to another Rehab. She continues to now make progress under care of a variety of Mayo Specialists who are on a path to change her medications that were determined to be ineffective for several reasons. She’s made great improvement in the last 3 weeks. She’s almost standing alone, walking with a walker and her appetite and mood have improved. How shortsighted Cypress was in not giving our family a reasonable period of time to help her. Do you think a week of therapy is adequate to say Medicare requires us to discharge her since she’s not showing good improvement? How would you feel if this happened to your Mom or Dad? Personally, I wouldn’t send my loved ones to Brookdale Cypress Village. If you do, I caution that this might happen to your loved one.

this looks really good, but looks expensive until we need assistance and get insurance rebates.

We have selected this community. They offer a large variety of activities for independent seniors. The residents are friendly and seem very happy. The grounds are beautiful and well maintained. The staff has been beyond friendly and supportive through this process.

Cypress Village is terrific and a good fit for me. There are more activities than I could ever take part in and I enjoy the ones I do. There are Sock Hops with a DJ playing 50's music. I have signed up to take a couple of field trips as well. Our main dining area has a community table for the new residents and the long time residents join us so that we socialize with everyone. There is also a bistro and a Fancy dining room that you can pick from. They all 3 have Fabulous food. We also have a resident doctor here 1 day a week and a 24hr wellness clinic. I am so glad that my advisor finally convinced me to come and check Cypress Village what a wonderful service you offer.

Cypress village is a place that anyone that needs services should be here.