Charter Senior Living of Charlotte

Their call buttons for the residents at the beginning didn't work. So the only way to get help was if someone came and checked on my loved one. The facility was taken care of, except for their outdoor areas. The regular staff have been very friendly and are so helpful and provide great care. The meals are average. In December, policies are changing and there will be charge for residents to eat in their rooms. I think the overall cost is average.

[names removed]l have been incredibly helpful resources for me during this stressful transition. The way that all the staff interacts with residents and their families shows genuine care and they are legitimate experts at what they do. If you need assistance with any part of the assisted living or memory care transition process, you can rest assured knowing that the team here will absolutely have your back. They will help you to work through any worries you may have about placing your loved one and will build strong friendships with them to get to know them as much as possible so they can provide the best care possible. I have visited many facilities in the Charlotte-Mecklenburg area and Charter is truly the best that I have personally seen.

As a third party provider for Charter Senior Living of Charlotte over the last three years, I thoroughly enjoy my time with its seniors, families, and staff on a weekly basis. Charter's care staff are always willing to learn and grow in order to provide the best care and quality of life to its residents. Its location is minutes away from Uptown and South Park making its location very convenient and appealing. Their on site Primary Care Provider helps accommodate and provided timely care for its seniors to avoid frustration of transportation and back logged doctors appointments. Charter of Charlotte gives a small family feel where everyone knows each others name. Next time you are in the area, check out Charter of Charlotte for your loved one!

Charter Senior Living of Charlotte is a beautiful community. The renovations are great!!! [name removed] is one of the most respected and resourceful people in the senior industry!! She has a wealth of knowledge and experience!!

I walked in on a Sunday afternoon and the staff had all the residents in the MEMORY CARE watching Game of Thrones. All them sitting on their behinds while watching a violent slaughter show!!! We were mortified. Also want to add that once they kicked my 83 year old father out of memory care for behavior issues (not sitting silently in a wheelchair) the nurse at that time (name removed) refused to speak or share notes with any other community making it almost impossible to place him. He lived in the ER at Presbyterian Novant for 30 days!!!! This place is disgraceful.

My husband has dementia. The staff has allowed him to engage in activities with others, because he’s a people person. They play music and take walks outside. He seems happy there. The facility is very nice and clean.

I feel so bad for my loved one's experience at Charter Senior Living of Charlotte because the lady that did the intake was super nice and I thought was so knowledgeable. When I called her about all of my loved one's falls she had no idea of them. She told me she doesn't have anything to do with the clinical part of the place. How can one hand not know what's going on with the other?

My sister has only been a resident at Charter for a short period of time, but so far it has been a favorable experience. The previous facility that she was living was good, but the rate increases after the first year became financially draining on her.

I'd say it was an overall good experience (for the situation) the residents were always clean, I'd say the biggest issue was disappearing items / laundry but that is the nature of memory care I would have liked some fresher / healthier options - I realize it is institutional food but it seemed heavy on fried items at times.

The sales specialist [name removed] is amazing! I was way out of my comfort zone looking for a place for an 87 year old. She has no family - no one. My boss had as her 5th grade homeroom teacher. She has kept in touch after all these years! She didn't respond to calls so we did a wellness check and learned she had fallen and been in her house for 4 days before medics found her. We found her on day 18 at the hospital! I called [name removed] desperately looking for a space for her. I had no idea what her medical concerns were - there were so many conflicting reports. [name removed] was so interested in the story and caring for this sweet lady. When I didn't have the basic of answers, she kept saying no worries. When I told her I wanted to move her in 3 days - across state lines - she said it can be done, but it was aggressive. We did it! Couldn't have done it without her positive attitude and her matching my pace. I wrote to her boss as well. She is just an angel. And speaking of angels - [name removed] at the front desk is a gift from heaven! Again, having no idea what she needed, we were nervous leaving her alone. [name removed] jumped in and helped us find help sitting with her in the night so she wouldn't get scared or try to leave. She buys things when she needs them. She is just joyful, patient, understanding and an answer to prayers!

Friendly caring staff who go out of their way to develop a rapport with their residents. Always responsive. They are completing a renovation. All of the areas that need improvement should improve once the renovation is complete.

Lots of problems there. Very short staffed. Staff not trained well to help Alzheimer's residents, etc., etc., etc. My adult children were there a whole lot caring for their dad because staff didn't. They saw it all. They put on a show when a tour is coming. They make a nice meal with nice plates and silverware, music on. Other days it's flimsy paper plate, cheap plastic forks that break in your mouth. No music! They brought in extra staff when an inspection was coming and cleaned things up. They need to come unannounced?? Also, one person got outside alone at night when doors are suppose to be locked. Alzheimer's patient. They kept that quiet but my kids saw it all.. this place has the lowest ratings. I believe in the 30's Also, missed giving my husband his meds at times or very late at night! Terrible place!

My family and loved one had a wonderful experience with Charter Senior Living of Charlotte. The staff are wonderful and really were sweet and caring towards my loved one. The community is clean and everyone is friendly. Overall, we would recommend the community to others for their loved ones.

This is the place that feels most like family. Beautiful and clean, but most importantly, everyone here is so welcoming and warm. I have been to other communities and lived in other states, but this place is head and shoulders the best I have experienced.

They're very caring people. They had all the right precautions in place for Covid, so we felt safe there. It was a beautiful facility. Both the inside and outside were very well maintained. They had a very robust calendar of activities, which was one of the reasons we chose them, for all of the social opportunities they provided. It was expensive, but definitely worth it.

Mistakes every step of the way. Facility falling apart. Mixed up my moms file with another resident. Conveyed incorrect information. My mom became a different person here the short month she was here. Health declined tremendously. Lost 22 pounds in a month. Could barely “shuffle” around. Once I moved her to a better facility, within two weeks gained back 10 pounds walking like she was 20 years younger and generally 10 times happier. I’m not sure what they did to her in there. On top of poor ability to do anything successful, employees don’t seem to care that they are so bad at what they do. All the way up to the president. She will continue a trail of jobs in depressed, failing facilities. Please consider any other options.

Really nice area of town. This facility felt like home, nice front porch, numerous separate areas inside to sit and do things. Our contact person knew most if not all of the residents. All our questions were answered. It was a really positive tour.