Sunrise of Providence

[name removed] and I have both been pleased with the services provided. From front desk staff to nursing assistance to nursing and administration we are pleased. Nutritional standards are superior. Our only concern is that there is a limited parking, and in our case, it makes it very difficult for our older relatives who would otherwise visit. I feel this deficit is not therapeutic for the residents and I hope that that might change.

I really liked the tone that was set by the Sunrise-on-Providence Assisted Living Coordinator [name removed] on day #1- resident-centric with lots of care given to attention to details and care of residents/family. What I experienced was staff with patience, following their plans but made time for my dad and us, his sons, upon request. Food was above average for sure; special holiday meals were a BIG deal and felt that way to all. I also enjoyed the diversity of the staff…members from various countries who both listened to and gave their own stories. Dad loved that! The facility was clean, medication team was superb and we could always reach management, as needed! Laundry service was very helpful and overall we felt this was the BEST local choice for our dad!

Loved Sunrise. Could not have taken care of [name removed] without them. I would rate all of these a 5. They went out of their way to make [name removed] comfortable. The main thing about the staff is that they always let me know what was going on. I had to ask very few questions.

Unfair charging practices without confirmation of actual costs. They continue monthly to this day. Negotiated pricing seemed to be forgotten and had to be reviewed more than once. When moving mother in law in, there were charges submitted that were eventually dismissed, but wee totally never even discussed. Corrective maintenance that was corrected prior to move in took weeks after mother in law was moved in to correct. I gave pictures to the facility, they should be on file with facility.

They were caring however I feel that the patients didn't get the care that they needed as a dementia patient needed. I felt they simply rolled them up to the dining hall and turned the tv on.. little to no engagement...there should be some form of therapy, if there's something memory...some engagement with activities that stimulate the mind ...

The reason we chose Sunrise of Providence over others we looked into initially was because they were able to provide a higher level of support than other Assisted Living facilities. The caregivers always provided good care with respect and kindness.

it is crazy to charge [ fee removed] for a meal you already pay for. I can maybe see a $10 flat day rate but even that adds up quickly. It is wicked expensive and you worry the money will run out. Yes I would recommend them to other families but would have to warn them about them bringing your meal cost per meal.

My mother is currently a resident at Sunrise of Providence and the experience has been great. The facility is clean and safe. The staff are attentive and committed to the residents. I would certainly recommend this facility to others.

Staff is very responsive and easy to reach with questions etc. I would recommend Sunrise of Providence to others looking.

the communication is very lacking, also they need to update furniture or at least clean it. My sister caught Covid since she has been there. Value of cost a little to high for what we are getting. At the moment we would maybe recommend the Sunrise of Providence community to other families.

The leadership at this community is top notch. Everyone I see seems happy to be there, seniors and workers. It is obvious that the director cares and has created a culture that matches. I would recommend Sunrise!

Staff is kind and caring. My mom is happy and well cared for. I am kept up to date on her health and any issues by the director. The nurses are exceptional and make the residents feel special. I would recommend this facility.

As a healthcare planning specialist, I have had several opportunities to meet and work with the staff and many of the residents at Sunrise of Providence Road. It is a loving and caring community. The physical and occupational therapists as well as the memory care teams are highly focused on improving the lifestyle of their residents. The Providence Road staff is always welcoming to the friends and families of their residents. When contemplating a decision regarding the next step in assisted living care for your loved one, I highly recommend a visit and a tour of this wonderful community.

Sunrise on Providence Assisted Living is wonderful! I assisted a client who could not return home after a rehab stay with moving in to this community. From the initial contact with their sales dept [names removed] through the move-in, they made this process so smooth and easy to manage. So many staff came by that first day to introduce themselves and greet my client. Since moving in, the care has been amazing and the wellness team [name removed] is so responsive to questions or concerns. It’s been a great move for my client…he enjoys his meals and the activities so much. I appreciate all they have done to give him a new, happy home so much!

We appreciate the accessibility of the staff for communication about my sister and their willingness to work with us! The reason I gave cost a lower rating is the cost of the Hoyer lift even when it isn't being used and the expensive incontinence products.

I visit this facility every Monday and Friday. The place is always clean staff and nice and very attentive to the residence. Residence are always happy and smiling. different activity for the residence.

Beautiful facility with spacious rooms. Residents are well cared for and have opportunities to stay active. When I arrived today I was able to see ladies sitting around the table making peanut butter and jelly sandwiches. They were excited and enjoying the company of one another. All of the staff members were polite and helpful also!

Caring staff, great management, in house therapy. Great facility! The building is clean, no odors, and feels like a family environment. The food is great and has a variety of menu options for all three meals

Staff is friendly and fun. There sometimes seems to be a disconnect in communication about health and well being. The cost is pretty steep but mama is happy so that matters. The billing is horrible. I was charged a late fee and I don't understand the two extra charges making a [fee removed] difference in the cost. Also, they did not communicate that the pharmacy would bill us separately. Mama is happy so it okay

The size of Sunrise was most appropriate for my dad. Large enough for socializing and various activities, but not too large that would have been overwhelming. The Care Coordinators are very kind and provide excellent care. Sunrise is able to provide the higher level of individualized support required to meet my father's needs in an assisted living environment. I would recommend Sunrise of Providence to other families looking.