Brookdale South Charlotte

Lack of communication and corrective actions from the administrative staff.

Brookdale South Charlotte a very beautiful facility and the admin staff is very nice. Memory care unit is tucked away like a cottage where the residents are kept comfortable. The food is bland. Not good at all. Needs to be more flavorful. Invest in a better cook. I rated activities low bc my family member doesn't really participate. Most of the memory care people just sit and watch tv. Would be nice to bring in some live music or musical activities for them.

The entire team at Brookdale South Charlotte is wonderful. The care they provided was top-notch. The management team is especially focused on giving every resident the personalized attention they deserve.

Brookdale South has been the best experience for me and my mom from the beginning to the end.. The sales manager [name removed] is the very best and Tara and the rest of the staff are amazing. Communication and care are top priority.

5 on all the categories that are listed. What has made Brookdale South Charlotte such a great experience so far is the people that are there, they are excellent. We would absolutely recommend this community to other families who may be looking for a place for their loved ones.

Overall experience is rated at a 4 mainly because of stomach flu and quarantine which was out of the facility's control perhaps-so could be a 5. With the meals and dining service - clickish but that is to be expected with just a respite stay. Activities could be more varied and age appropriate. Some games were difficult . Most expensive of the ones we had seen- but the sales manager , Ashley ( even though not her job) was always available by phone and on a moments notice was there to help- with anything- for example when wifi was out- helped with tv and kindle.

From the Sales team and Administrative Staff to the nurses and aids in my mom's memory care unit, everyone was so nice and always had a smile when they saw us on visits. The team was in contact with us if there were any issues. I fully trusted them as my mom's care givers so I could go back to just being her son. I'd chose them again in a heart beat.

So far Brookdale South just seems like a really nice community for loved ones to be at, and based on the experience we have had up to this point we would recommend them to other families.

A loved one has lived here. Below are my opinion of strengths and weaknesses. Overall the day-to-day experience was hit and miss, and a relatively poor value for the price. I cannot recommend. Strengths: a) Food quality and variety is good b) The transportation to medical appointments was reliable c) Leadership responds to communications quickly Weaknesses: a) Facility condition-simple maintenance items are not addressed (burned out lightbulbs, dirty air intake registers, dirty carpet). There is a hole in the wall and water damage by an elevator. Additionally, they need to replace carpet, paint, and fixtures. b) Staff responsiveness and continuity - Staff change very frequently, and they rely on outside staffing yielding A LOT of inconsistency in delivery, and no continuity of relationship between staff and residents. Staff can be slow to respond when called. c) Lack of quality control - management does not have a way to monitor or control the delivery of services

Overall, they've been very good. Our loved one has had some issues with falling, and I don't feel like they get to her fast enough. But the staff is very responsive once you address an issue with them. We've talked with the Executive Director and the Medical Director, and they've been very helpful. They're very good about medications and talking through any concerns about that. The facility is very nice, very clean, and accessible. Our loved one likes the food. If a resident can't go down to the dining room, they will actually deliver food to the rooms, which is a big plus for us. I feel like it's a pretty good value. They really worked with us on the cost.

I met with [name removed] who was very helpful in understanding the facility and next steps. I would have preferred an apartment or at least a one bedroom, but all they had available was a one-room suite. Overall, a nice place and has good potential. Very clean and the staff was extremely nice. Good price point.

Bottom line: not happy here The disappointing: Inconsistently deliver agreed upon services including bedding changes, showers, clothing changes, and laundry. Staff say that they are “too busy” to help. High turnover among staff. Dining service is slow- again due to understaffing. Residents sometimes wait >30 minutes in the dining room to be served. Sometimes the Executive Director I helps out serving food. Activities are also inconsistent - some days are pretty sparsely planned, while other days are enriching. Food is pretty good.

My husband was at Brookdale South for several years. One of the aids would hurt him every time she had to change him. He would tell her to stop hurting him and she just kept going. Finally one day she got mad and flogged both of us. On another occasion my husband rode on the Brookdale bus to Target. [Name removed] the manager was driving. When she loaded the bus to return to Brookdale, she did not lock down his electric wheelchair. As she pulled out of the Target parking lot at Stonecrest the wheelchair turned over on top of my husband and she drove him up Rae Rd with the 150 pound wheelchair on top of him and his head banging on the bus floor. He had already had 2 strokes. He had a concussion and large hospital bill. Needless to say he has been moved to another facility.

So far, so good. We have my wife's aunt there. She has been in residence about two weeks. The staff is very attentive to any concerns we have and to our aunt's needs. We have been impressed with the professionalism of the staff and management. They had a program worked out for our aunt to get her socialized and involved in activities from the moment she arrived.