The Haven and The Laurels in the Village at Carolina Place

My loved one was previously a resident at The Haven at Carolina Place. Everything about The Haven at Carolina Place, the facility and the staff, was great. However, the management was so poor that it detracted from everything else.

skin dry on legs no lotion, constant turn over of staff. They stopped therapy because she could not follow the command (memory loss). At our home the therapist would take her by the hand and show her what the activity was. The cost is high and it went up [amount removed] in a year. Visit often, talk with the workers. Do not fear speaking up you are paying for this service. Clothes get missing .

They accepted my mother for AL fully aware of her abilities and assured me she was an excellent fit. From the moment she moved in, however, they treated her with nothing but disdain. One nurse in particular was an absolute nightmare and when I reported her for being overly aggressive and cruel it was laughed off as "that's just how she is." The residents seem to all stay in their room, the atmosphere was heavy and it's like the staff had this big secret but no one would say anything. When I would go to visit I would get glared at and it was extremely uncomfortable. She was accepted to another facility at the same time but I chose here. I will forever regret that decision. We were promised that their staff had all of the tools on hand to help so I happily wrote the check. Clearly that's all they wanted. It took three weeks for her to even be evaluated for rehab and by week four she left in an ambulance in worse condition than when she moved in. Absolutely horrible experience.

My loved one is a current long time resident at The Haven and The Laurels in the Village at Carolina Place. The friendliness and quality of care are great. The cleanliness is good. The activities and value for cost are good, also. However, there have been so many changes in management since my loved one moved into this facility. The actual staff that works with the residents are incredibly good. The new office management staff is still too soon to tell, but slow to answer questions and resolve issues.

We had an awful experience and I removed my family member from their care after 10 days. There were one or two employees who actually cared for the residents the remainder were aggressive, rude or not attentive at all, I would never recommend someone use this facility. The nurses were TERRIBLE, if I could give a 0 I would. There was NO care in patient care. Most meals were inedible, over salted and not cooked fresh. They were brought over from another facility and were rarely even warm. I had to bring food in for my family member. There was an activity program but it seemed so childish for grown adults. This facility has no value

They really sell this place when you visit! But once you move in all is forgotten. We were told so many things that changed after move in. They were able to bully us to move my loved one to the more expensive building without one of us present at the assessment. If I had time to think it through I would have asked them to change the meds and it would have been fine. The staff has changed so many times I can't count. VERY short staffed and they are always eating and chatting with each other. Especially one of the men working in the food and service area. You can walk by and they don't stop the chatting. Now a few of the staff are very good and very helpful but the majority are not. I am starting to look for someplace else but my loved one is happy there (memory care). Food is ok and very little activity other than bingo.

People turn over majority leaving or have left. Staff shortages. Bath room had water puddles on three different occasions. Finally explained to someone who got maintenance involved. Most very helpful, polite, and courteous. Clothes match, and are clean. She appear content . She does not verbalize every thing well. Her expression towards help when they are talking with me tell the story. She is a very good eater. Only a few occasions have I seen food left on dish. The staff is short so there is no one to sit and help her play bingo if families do not. The ball toss she was not participating. I wish she could become more involved. She enjoy the outings. Value of cost could be better. Some little things should be included.

LOVE LOVE LOVE The Haven and The Laurels. There is a major difference in quality compared to other places in same price range - anything better facility wise was almost $3000 higher per month. I would 100% recommend this facility, especially with the cleanliness of the facility and the nursing staff.

There really are so many things that made this place atrocious.

My loved one was there for a short period of time. They tried to accomodate my loved one, with the food. It's expensive but it's a good place. I was satisfied during the short period of time, that my loved one was there.

We had a very positive experience with The Haven and The Laurels. The food was good here as well. I would recommend you check the community out for your loved one. The staff communication with the family was very good. There were three meals a day served and the resident had choices to choose from. The community is able to work with dietary restrictions. They were able to provide medication management, dressing, bathing assistance, and hygiene care.

I removed my loved one from this facility after [dates removed] when a staff member threatened my loved one with physical harm. After [dates removed] I was informed I needed to have 24 hour care for my loved one in addition to the assisted living care they provided. I spent 18 hours a day in this facility for [dates removed] and was appalled at what I saw. The nurses were sub par, the food was inedible. They were grossly understaffed. At night there was 1 staff person to 19 people. It was not a SAFE place for your loved ones.

We went with The Laurels & The Haven because of our first impression of the facility and the people. It is set up in a way so that it is a stimulating environment for the residents. They have plenty of space to walk around but they are safe and cannot get out. They are in a group setting and some of the residents do not have family so they really make it feel like a big family. The staff and med techs are wonderful for the most part. I feel that sometimes they are understaffed especially for the type of care they are providing but they are great. I would highly recommend them to others who are looking.