The Blake at Edgewater

We are extremely pleased with the care that my mother is receiving. I highly recommend The Blake for many reasons: a beautiful facility, wonderful meals, and many fun activities for the residents.

Overall, we're happy with The Blake and feel we're getting good care for mother in law. Nice community with friendly, capable staff, and clean, comfortable accommodations. The only thing I would add is the food choices are sometimes not well thought through as it relates to the individual's capabilities (i.e. soup is hard for some to eat, meat is hard for some to cut, spaghetti is hard to eat, etc.).

All the staff are very friendly. They make my loved one feel very special and cared for. I know that just about every place has issues with the food. She would just like to see better quality and more selection in the meals provided. There also seems to be inadequate staffing in the dining area. Often there is only one server, so there's a delay in service.

The Blake community is very clean and beautiful but overall a bad experience especially for all the money I have had to pay. Several times we have been served breaded pork chops that are hard as a brick, overcook most thins. Best meal I have had was breakfast. Personnel just wants to parent you like a child.

The Black at Edgewater is a very clean, well kept and updated facility. The people seem to very very genuinely friendly and easy to work with. It is a great value which stood out amongst other communities in the area that we looked at. The rooms are bigger which also added to the better value. Overall it has a been a good experience and based on our experience we would recommend this community to others.

We chose The Blake because it is a new facility that is only 3 years old. It is also very close and convenient to family. We knew someone who was a resident here and we went and visited so we had previous experience to see the care first hand. I do think the administrative staff needs improve on communication to the families. I would recommend to others.

Our families experience has been very good so far, the staff and the care services have been great. So far we have not heard any complaints about the meals and dining service he seems to really be enjoying the food and the activities they offer. We also think it is a good value.

This community is reasonably priced, and it looked brand new. It was really beautiful and we could not of been treated any better. If you have a problem, they take care of it right away. When our loved one was in assisted living her room was beautiful, however she has now been moved to memory care and due to COVID we have not been able to see her new room.

Our first impression of this community is that it was very bright when we first visited and it was kept pretty clean. The food at this community is pretty good. Before COVID the activities were lacking, but from our understanding they are trying to improve them. The only issue we have is the communication, it is lacking. Especially during COVID its been hard to get a hold of the employees, but they just hired new employees so its getting better.

The community is very clean and the staff has been quite friendly with us. They have been very good with my brother during the Covid-19 pandemic and accommodating for his needs. We do feel like The Blake At Edgewater is a good value for the price.

There are several things I really appreciate about this community, first is the wonderful communication during this pandemic. They have sent frequent newsletter, made several phone calls, and even do video calls so we can see my brother. Second, they are very good with medical concerns. with a quick response and contact me. The staff are very good and very patient with my brother. I looked are eight other communities, and we chose The Blake because the location was close to my house, it was financial reasonable, and there were lots of activities to participate in. It has really been a great place for our family.

Beautiful building, horrible care and management

We have been so happy withThe Blake for our loved one and can’t enough good things ! All the personnel are so friendly and very helpful and they make it feel just like home!

The worst experience of my life. We looked around for a place for my mother with Alzheimer's and at first glance it looked great.. The Blake is new, updated, and didn't have that old urine smell that most of the other facilities had. We met with sales and he was very nice and helpful, we thought wow this is going to be great. Well, it was a nightmare!! My mother was left in soiled (feces) clothing all the time. We would come to see her and have to shower her every time, which was everyday because we visited everyday!! The sheets on her bed were always soiled and never changed. On days where they striped the bed, they would replace them, some of nights there were NO sheets on her bed at all and I would have to go to the laundry room to get her sheets and put them on myself. The floor in her room had feces all over it, which we have photo's of. The residents are locked out of their rooms unless they are sleeping and the common area bathrooms are pretty hidden..Since my mother couldn't find the bathroom and they did not take my mother to the bathroom she ended up just going in her pants. She came into the Blake in regular underwear and within 2 weeks was completely incontinent. Funny part is, whenever she was taken out for a day visit with us she never had an accident . She ended up coming down with 2 UTI's and the worst raw rash in her private area. It took them 10 days to get UTI test the first time and the second one my sister took her to urgent care because between the UTI and rash, my mother need emergency attention. Most of the PA staff were completely rude to the patients and family. It was like, we were inconveniencing to ask for basic care. The staff would sit around on their cell phones not even paying attention to the residents. They would yell at the residents all the time.. As I said before, they keep the residents doors locked at all times and the residents are not allowed to go in their own rooms. Once, there were a couple resident is one of the rooms and one of the PA staff started yelling at them to" get out and that they know better than that".. Well, guess what? they don't, they have alzheimer's.. I realize alzheimer's can be frustrating but they, the residents can't help it. The final straw was when one of the staff twisted my mother's arm in front of my sister and another staff. Thank goodness the staffer was an honest person and spoke up to her superior. That Abusive staffer was let go, but she was a manager and can you imagine what happened there when no one was around, if that happened in front of my sister.. Now the food, it looks like bad 1970's TV dinner food, NOT restaurant quality food!! Frozen crap that they would heat up, I would be ashamed to call myself a chef and the Blake.. My family and I have tried to contact the corporate office and have never heard back. I called Phil Benjamson myself and also have heard nothing.. You pay a $3000 community fee and if they don't live up to their end of the deal, you're still out your $3000.. Now, I have had to come up with another 3k to put her somewhere else. After only 6 weeks, they should apologize and give me back the community fee at the very least.. Since, I have not heard back, I will be calling the state!!! because no one should ever go through this, EVER!!!! SHAME ON THEM!!!