Cadence at Mint Hill by Cogir

My mother in laws button never did work so she would wait hours for someone to come help her with something. Correction, she would call me and I would have to call and get someone to help her. Sometimes several times a day. Otherwise clean and she loved the food.

I would recommend.

Concerning the healthcare, they do not provide transportation outside of mint Hill and Matthews. This has made it difficult for my mother, because most of her doctors are in the Myers Park area and too far for them to drive her. Also, when my father was in memory care, it was very difficult for him to communicate with the staff in the fact that he needed more help than he was getting. He had a tendency to fall because he couldn't remember that he couldn't walk. He continued to fall out of bed and out of his wheelchair. We Had to place him into a skilled nursing facility pretty quickly.

My 97 year old Dad has been a resident of Cadence for over two years. The facility is beautiful and the staff is outstanding. They are attentive to my Dad's every need. I'm a RN and the medical team is quick to communicate on any changes they observe regarding his condition. Honestly, the staff has become family. Dad recently required a hospitalization. Upon my visit, the first thing he said to me was, "I'm going back to Cadence if I have to walk there." I think that says it all.

My family member was in Cadance 3 days. On the third day he fell broke his neck and died. Cadance said they did not have cameras working and could not tell us anything about his fall. After his fall, they would not release his records to us.

Our loved one does not participate in the activities so we cannot comment. However, the help the staff has given in an emergency situation was quick and really reassuring to our family which is something we like most about this community and based on the experience so far we would definitely recommend this community to other families

Cadence Senior Living at Mint Hill - Memory Care.... This facility is rated '0' No Stars.... Well, I must say that for more than one year, my Mom was truly cared for by some Excellent Staff Members. I will not say that everything was perfect, because no Assisted Living or Long-Term Care Facility is perfect.... We all are human and make mistakes.... For the last 4 or 5 months of residency at Cadence Mint Hill, there was no excuse for the lack of Management, Professionalism, the lack of proper medication management and administration, complete neglect and the total lack of concern for resolving said issues or accepting responsibility for any of these issues. When you go on vacation for 4 days and return early to find your loved one with a blood-red rash, an infection (sepsis), and dehydration, yet Cadence never contacted me, but called the medical professional for a non issue and as of the day I moved my loved one out, they have never discussed their responsibility to know the di

We chose Cadence at Mint Hill because we were impressed with the way we were treated when we went initially for the tour, the convenience of it being so close to my home, and also it is a newer facility which I feel gives off a better vibe. I would and have recommended this facility to people that I know.

My loved one is very content and happy. They keep them out of the room and engaged in activities. A good time to visit, is an hour before they eat lunch or dinner. This gives them a chance to feel like you have really visited because afterward, you can walk with them to the next activity, and your visit is not cut short.

With our loved one being on the memory care side our loved one is not in the mental state where he is going to be participating in a lot of activities - this community does not really have extra curricular activities that some of the larger places have. However on the independent living and assisted living side they take the residents on excursions quite regularly. The staff here are super friendly even with the staffing struggles. They have been very accommodating, very cooperative with our schedules so we are very pleased.

We chose Cadence at Mint Hill because they had availability when we needed it and the location was very convenient to my home. I really feel they have excellent communication with the families. They are very good at calling and updating us and that is very much appreciated. They have so many activities. She gets her nails painted, they have people come in for entertainment, parties for special holidays, etc. The staff are very engaging and encourage all of the residents to participate. They recently hired a hair stylist so mom is able to get her hair done and she has been great. I would definitely recommend them to others.

We are extremely happy with Cadence at Mint Hill. Being a registered nurse right away we noticed the great system they had in place for their covid protocols. There is a computer right when you enter that you sign in, put down who you are visiting, fill out a covid questionnaire and take your temperature. Other places were a little loosy goosie when it came to their covid protocols and this community is right on top of it. Their setting from the inside looks like a hotel, there are great sitting areas and all the hallways are clean. When we came during the holidays they were just putting up the Christmas Tree and everything was so festive. They have a nice gym area where PT is. Our loved one has a nice suite with two rooms, a place for a refrigerator and a shared bathroom. Anytime something happens to our loved one no matter how big or small they always reach out to us. We appreciate how communicative they are. When we came on the tour we met everyone - they made sure to introduce us to the activities director who is fantastic. We met all the dining staff and head chef who made us fudge. We met the med techs and learned out their reporting system works. They really had nothing to hide.

The community is neat and clean and the staff is very friendly and helpful. The food is also very good and they have activities for the residents. I would recommend this community to others based on my experience

We chose Cadence at Mint Hill because it just seemed to be the perfect fit. It was not too large of a facility, seemed to be very clean, and just looked very nice. It is a place I would go if the time comes. The staff members have been friendly and pretty good with communication. I would recommend them to others who are looking.

I would tell others that the environment has giving my loved one a sense of home. She feels seen by the staff and residents. The staff goes above and beyond for the residents. My loved one is very happy here. The food is good.

It has been a great experience going into a memory care unit. The staff has been friendly, caring, and helpful during this transition during the pandemic. The staff is the best thing about the community. I wouldn't change thing about this experience.

We chose this facility because of the convenient location, we liked the size of it, and it was not quite as large as some of the others we looked into. It was also all on one level, no steps or elevators so we liked the set up. The grounds and the whole facility is very well kept. I think the staff is outstanding and I would highly recommend them to others looking. We are very pleased with the care that they got here.