Woodholme Gardens

Staff was friendly and professional. They didn't have my appointment on their schedule and so main person that handles tour was not there. Thankfully they were able to accommodate us for a tour. Rooms seem smaller that I would like but overall the facilities were clean and cheerful.

*Long Post but please read* This place is horrible and the current Head Nurse, is so rude, heartless and in the wrong line of business. If I could give negative stars than that would be more deserving. My mom suffers from dementia and was in the Memory Care unit for a little under a year. She often complained about the place being dirty, the constant overturn in staff and lack of activities available. Prior to enrolling my mom as a resident, I sat down with the Exec. Dir. for hours to see if Woodholme would be a good fit and was reassured that this facility and staff would be more than equipped to accommodate her needs. During the initial sit down, it was made quite clear that our family was very involved in our moms wellbeing and simply asked for open communication regarding her whereabouts and healthcare needs. Once again, we were reassured that we would be notified of matters regarding her in which that rarely happened. The current Head Nurse chose to take matters in her own hands and prescribed my mother Xanax (which was too strong for her body) without notifying the family or mom’s personal physician. Once confronted, the Head Nurse went through great lengths to put my mom out. This included sending my mother to the hospital in the middle of the night without notifying the family of her whereabouts and not allowing her back despite the doctors prognosis that she responded well to her new treatment. There was no advanced notification or communication with the family of this decision and were told that the final decision had been made a week prior. No voicemail, letter, phone call, nothing! To make matters worse, funds have already been withdrawn for this month (April) even though she has not been in the facility at all. Needless to say that my mom was unethically thrown out of the facility in such a crass manner. Overall, The communication between the Head Nurse and executives has been awful to say the least. Numerous messages and emails prior to this incident were sent and left unreturned. It is extremely difficult finding a facility where your loved one can feel comfortable and receive the proper care and attention needed. THIS IS NOT THE FACILITY TO GO TO. If you love your family member and are extremely hands on with how they are being treated during such a fragile and vulnerable point of their life, then I WOULD NOT recommend this place. They do not care about their residents. They are simply all about the money.

Seems quiet and unassuming. Mother is respected as are the others .

I liked the place. Clean, attractive residents engaged. Met w Exec Director who had a ton of good advice. But it is pricey.

Beautiful facility. Good to see diversity among residents and good to see them actively engaged and having a good time. The big push is for a shared room to help keep the costs down. This is not appealing for my situation. Basic prices are raised by exorbitant add-ons. With a minimum add-on of $800/ mo., the cost of a shared room is only $20 cheaper than a studio at the Atrium. And these are supposedly special offers that must be decided on quickly or they disappear.

Everything is going just fine at this location! The staff are great and they are doing what they can to make my loved one feel very comfortable. We also appreciated the fact that it fit so well into our set budget. Overall, we have no complaints!

No openings in the near future but it is a nice place. Would have considered if they had an opening.

Nice accommodations and reasonably priced. Pleasant staff and plenty of activates for engagements of community residents.

This community has different floors for the residents. The more independent residents are on the first floor and as you go up to the fourth floor these are the residents that need the most care. The staff are helpful and friendly. Sometimes they do seem to be short on staff. The food is healthy and does not taste to bad. They keep the community clean and my loved one seems a little more active.

[removed] and staff were very warm and knowledgeable. I was quite comfortable about every aspect of my tour and visit.

We just absolutely love this place and the people. We are really thrilled with the level of care that they are giving my dad. The staff has been able to get everything done and they have been able to accommodate when we need them to.

I'am overall pleased with this community. My uncle is doing very well. The community is very well maintained, they do a good job with the cleanliness of the community. The staff is great with supporting the needs of uncle. Everything had worked out very well. [Removed] from a place for mom was amazing with all the help she provided me with.

I used a Place for Mom, kudos to Rachel, to find Woodholme Gardens, After viewing approx 10 other assistant living facilities I desperately turned to a Place for Mom, whom located a hidden jewel for my family. Woodholme Gardens provided a flexible payment plan (introductory offer) to help us move my Uncle in as a resident within 2 weeks. The complex is very clean with zero odors and a valet style set up. The employees are very pleasant to the residents during my weekly visits and all residents are dressed nicely and appear to be well taken care of. My uncle is 93 and in good physical shape, he participates in social events, walks throughout the complex, and outside to get fresh air frequently. Woodholme Gardens is the perfect transition for my Uncle, whom lived independently all his life. Overall we are extremely pleased with Woodholme Gardens.

Staff appears to be pleasant and engaged. Music plays in common areas. Big wide hallways. Adequate studio apartments, bright light from windows with pleasant views. Invited to an open house later in month, I'll attend it and get a "virtual" tour of a day at Woodholme, should be interesting; it apparently gives the sensations of seeing the world through a patients eyes.

Woodholme is okay. They could be a little more efficient with keeping the facility clean. Communication could be better here, but overall, the staff is pleasant. There are plenty of activities for the residents to participate in. Not the best, but not the worst.

Clean, passes the scent test. Staff was helpful and the residents that I spoke with were very positive about their experience in living there. I guess I learned I am not ready to pay $ 3000 for a one bedroom apartment of about 600 square feet with little storage even if it includes weekly housekeeping and three meals a day.

First impressions count and Woodholme Gardens did not make an overall good impression. In short, if nothing else was available, I’d keep Dad home. The place had an odor throughout. It’s dimly lit, drab in appearance. The Director’s slovenly appearance matched his attitude. He was not the warm and inviting type and he did not appear interested. Within the first five minutes of meeting him and telling him about my Dad’s physical condition and needs, he decided that W.G. was not the best place for Dad. I eagerly agreed!

My father-in-law moved in two weeks ago and he is happy. The staff are friendly, helpful and knowledgeable. There were some renovations but the residents were temporarily relocated in another part of the building without disrupting the activities and care. He has a sense of independence but with the assistance needed to maintain a sense of dignity. It's a little expensive but worth it knowing he is well cared for in a supportive and safe environment.

I am dealing with the financial office right now, and the lady I first worked with is no longer there, so there seems to be some confusion on how much I owe, so we're dealing with that. The activities are great, but my loved one just does not participate.

They are terrible with their communication, within the management. I did not receive an invoice for the month of October until the last week of the month. No follow through either, but the food is good though.