Waverly Inn Memory Care and Cottages

Our experience with our loved one here was absolutely terrible. I'm sharing because if it's happened to us, it's probably happened to others. And I'd hate to see someone else go through what we did. My loved one was here for 3 weeks for respite care. My husband and I just needed a break, but I regret EVER taking our loved one here. I'm just so mad and the whole experience was shameful. He came out in much worse shape than when he went in. He was mobile when we took him in, when we picked him up it took 4 people to get him out of the facility and into our car.....he couldn't walk at all, not even with his walker. He's on medication for fluid retention and wears compression socks. He had a pair on when he went in and they were aware of this. We picked him up on a Saturday. Three days before that, on Wednesday, a nurse from the facility called us. She said our loved one was complaining of some leg pain. She said it wasn't an emergency or anything, but they wanted to let us know so that we could maybe schedule a Dr appointment for him incase it got worse, since he was coming home in 3 days. Come to find out, they didn't put the compression socks on him! Someone sure took them off, but never put any back on him. Any medical professional should know that based on his medications, he was wearing compression socks and had extras packed for a reason. When we picked him up, his ankles/calves were the same size as his upper thighs. No wonder he was in pain and couldn't walk! He's still trying to recover from it to this day. It's just unacceptable. We had a couple of minor issues also (in comparison). We'd packed him 6 shirts, he came home with 4 shirts, and only one of them was his. Also, they quoted us a daily price, but when we went to sign the papers, the price was increased significantly. We called them out on it and they eventually agreed to adjust it back. They also sent him home with the wrong walker, the one they brought out and put into the car wasn't his. I was so upset and concerned about his condition, I didn't notice it at the time. I would never recommend this facility to anyone.

We chose Waverly Inn because the quality of the services offered and the location is close to me as well. It is a smaller facility with only about 60 residents. The building is built in a circle so that residents who wander cannot get lost. The room sizes are decent, she has got a Jack and Jill so she shares a bathroom. They also have shared rooms and private rooms as well. The staff is very pleasant to work with, the facility is done up nice, and it is a stimulating environment. I would recommend them to others looking.

Very content and thankful with the staff in overall. I was touched by this one caregiver which he is very attentive and genuinely caring to my loved one.

We chose Waverly Inn Memory Care Community for our loved one because it seemed like a family atmosphere and the people who worked there truly cared about the residents. The benefits our loved one received from being in this facility are for one, she got her self worth back; second, she is kept busy all day long, and last but not least, she got her own shower, which she loves, in her room instead of down the hall. Now she can take a shower whenever she wants instead of just once a week, like at other facilities. Before Covid, the community took the residents on field trips!! I would recommend this community to everyone who has a loved one in this situation. It is the best out there right now. The community allows your loved one to keep their dignity and independence as well as caring for them as if they were their own relative.

pre covid we were able to visit and it was very nice. It had a good atmosphere and didn't seem like a retirement facility. the sizes of the rooms are pretty good and the food is decent. I would recommend this community

We are so pleased that Waverly Inn opened in Arlington Heights. Everyone we met who works there is friendly and more importantly seems to genuinely care. Since my mother has moved in she looks better, seems happier, and her social, physical, and personal needs are being met. It's a pleasant atmosphere and they provide a lot of creative fun activities that help to stimulate the mind. Having her well taken care of has given us great peace.

We are so very happy with the care and support that our father receives at Waverly Inn Memory Care in Arlington Heights. He was one of the first residents to move in last December. Dad has adjusted well and is happy and content in his new community. Everyone there treats him kindly and enjoys interacting with him. He enjoys the activities offered especially the morning exercise class. We are so glad we found this place for him.