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My mother has been in Storypoint for a year and a half and she loves it. The staff are wonderful, friendly, helpful and capable. when we need help, they come through. The setting is lovely as well. It is close to all kinds of shopping, restaurants, and medical facilities, but is also removed from traffic. The area is very quiet and safe.... Read more
Welcome to StoryPoint Liberty, a state-of-the-art community that offers independent, enhanced, and memory care living services to seniors in Libertyville, Illinois. StoryPoint is a great place to enjoy a carefree retirement. With 37 years of experience serving seniors and their families, caregivers have created experiences to fit any lifestyle.
Residents at StoryPoint Libertyville will also have plenty of access to community amenities. Running daily errands is easy with grocery stores, banks, and pharmacies nearby. For a fun day out with friends and family, visit local shopping centers, take a walk at local parks, or grab a bite to eat at one of the many restaurants.
StoryPoint Libertyville offers both independent and enhanced living. Independent living is for individuals who want the privacy of an apartment home with the added benefits senior living offers, and enhanced living is to promote the highest level of independence for individuals who need a little extra help. Both options include meals, housekeeping, maintenance, transportation, activities, group outings, fitness programs, and educational seminars. For those with dementia or other memory impairments, memory care provides services in a licensed environment by specially trained professionals.
Seniors at StoryPoint Libertyville can choose from several floor plans. Floor plans include studios, one- and...
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Learn more about the Best of Senior Living awards and this year’s winners. See all 2024 award winners.
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
9.3
Review Score
Review Score
122 reviews9.3
Out of 10
5 star
55%
4 star
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A Place for Mom has scored StoryPoint Libertyville with 9.3 out of 10 using our proprietary review score based on 34 reviews in the last 2 years. Over all time, StoryPoint Libertyville has 122 reviews with an average "overall experience" of 4.3 out of 5.
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My mother has been in Storypoint for a year and a half and she loves it. The staff are wonderful, friendly, helpful and capable. when we need help, they come through. The setting is lovely as well. It is close to all kinds of shopping, restaurants, and medical facilities, but is also removed from traffic. The area is very quiet and safe.
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Activities fair looking to make as much money from you as possible that is their goal. That is the corporate goal you were treated sometimes as children always in control.
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Response from StoryPoint Libertyville
June 20, 2024Hello, Your feedback is valuable, and we're eager to understand it better. However, due to the anonymity of your review, we're unable to reach out to you directly. We encourage you to connect directly with our Executive Director to discuss your concerns and provide clarity so we can answer any questions and ensure that your issues are appropriately addressed. Thank you.
I have lived here for 7 yrs. It was an adjustment, but it soon became home. I never say apt because it is my home.
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Response from StoryPoint Libertyville
May 24, 2024Hi Theresa, Thank you for sharing your experience with us! We're thrilled to hear that our community has become your home over the past 7 years. We appreciate your feedback and are grateful to have you as part of our community.
My experience has been pretty good. This questionnaire is lacking places for suggestions of improvement.
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No data collected
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Response from StoryPoint Libertyville
June 7, 2024Hi Llorayne, We're delighted you've had a positive experience with our community. We value feedback as it helps us continually enhance our services, and we would like to learn more about your suggestions. Please call our community at (847) 816-9990 and ask to speak with our Executive Director. Your input is invaluable, and we appreciate the opportunity to improve your experience. Thank you!
The best staff person was [name removed], he did an incredible job selling the experience and was very professional, warm and helpful. The front desk folks were fantastic and truly caring. The internal communication was terrible, however, and we had an awful time getting my father's needs taken care of (they continually could not figure out how to puree his food, they would leave him meals he could not eat, it was a terrible experience). I also had to chase down information regarding his billing for MONTHS. No one would return my calls or meet with me and if I hadn't kept asking for help/info we would've been overcharged a few thousand dollars. The environment was beautiful and clean, but it was also very cliquey and he never felt comfortable or welcomed there by the residents. The nurses were great and worked so hard. Lots of staff changes, which left him feeling disconnected and unsure (he would ask "which medicine are you giving me?" And they couldn't answer him). It was not a happy experience for our family.
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Response from StoryPoint Libertyville
April 4, 2024Hello, We appreciate your feedback and are glad to hear about your positive interactions with some of our team. We apologize for the challenges you faced with communication and billing. We will address these issues internally to ensure a better experience for residents and families in the future. We would like to connect with you directly to learn more about your experience, but we cannot reach out since your review is anonymous. Please call the community and ask to speak with our Executive Director. Thank you.
The staff is friendly. The Enhanced care staff is willing to anything you ask. They are friendly, kind and supportive. The food varies from being excellent to just okay. The apartment is a nice size. Bedrooms are adequate. Housekeeping keeps the apartment looking clean. My parents have not taken advantage of the activities so I cannot comment on them. Overall we ate pleased with the accommodations and staff.
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Response from StoryPoint Libertyville
March 26, 2024Hello, We appreciate your review and are happy to hear you are pleased with the accommodations and team! We understand that food preferences vary between residents, and we are always open to feedback on how we can improve. We cannot reach out due to the anonymity of your review, and we would like to connect directly to address your culinary concerns. Please call the community and ask to speak with the Executive Director. Thank you!
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The staff here was very good. But there were issues with the facility. As I recall, plumbing was a major one. Based off of the experience, my mother would not recommend Story Point Libertyville.
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Response from StoryPoint Libertyville
March 5, 2024Hello, Thank you for reviewing our community and complimenting our staff, as that is the best compliment we could receive. We would love to learn more about your mom's experience and how we could have made our community a better home for her. Due to the anonymity of your review, we can't reach out to you. Please call our community directly and ask to speak with our Executive Director.
I would say very pleasant experience, friendly staff and good community. Chose this place primarily due to location and affiliation with my church. I would recommend to others.
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No data collected
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Story Point review 2024
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Response from StoryPoint Libertyville
February 1, 2024Hello, Thank you for your feedback, but we are curious as to what we can do to improve your 3-star rating. Since your post is anonymous, we cannot reach out directly. Please call the community and ask to speak with the Executive Director to discuss your review. Thank you.
My stepmother is there until respite right now so they had to bring things in to set up an apartment for her - that covered everything! From furniture to silverware. The place is visually very nice and welcoming. The apartment is setup well and is a cute apartment. Comfortable size. The caregivers, and the availability to adjust the care up or down, is appreciated and works out very well. ' It's all new to us and it's still the sticker shock stage. Very much appreciated the graduated personal care options. Very much appreciate them holding the apartment for her when her discharge was delayed.
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I know it offered a lot of activities. My husband just wasn't interested or able to participate. The person I spoke to at that time was very convincing. I was also in a pinch for time as my husband needed to be transferred from rehab in Wauconda.
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Pleasant, fun, educational, and enriching. A happy place to spend a memorable retirement.
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See what the neighborhood has to offer and what’s nearby:
StoryPoint Libertyville offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
StoryPoint Libertyville has received an average review rating of 4.3 based on 122 reviews. See all reviews.
A Place for Mom has scored StoryPoint Libertyville with a 9.3 out of 10 using our proprietary review score.
Our review score helps you identify high-quality communities based on recent reviews.
We start with the average of all a community’s reviews from the past two years. Then, we look for the communities people prefer. Communities that have mostly Very Good and Wonderful reviews in the past two years receive a higher score than communities that have low or no reviews in the past two years.
Call (847) 816-9990 to reach a resident at StoryPoint Libertyville.
To reach a resident at StoryPoint Libertyville call: (847) 816-9990
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.