Trustwell Living at Rock Run Place Memory Care

Our family member has been a resident in Memory Care for three weeks, and We have to say, We are very happy and excited for her. She is settled in quite nicely, and the change in her mood, health and disposition has been incredible. Thank you to all the respectful staff that has helped her to feel at home. It is very comforting to know her care is first and foremost important to the wonderful Staff at Rock Run.

The care my mother receives at Rock Run in Joliet is excellent. The current staff does a great job at keeping her engaged in activities. Whenever I visit her she is always active and content. The caretakers do very well with her personal hygiene. She always has clean clothes on and her hair usually looks pretty good. [name removed],who runs the front desk, keeps me well informed with my mothers needs and what is happening with the Corona Virus situation. Overall I am satisfied with the care my mother receives and that is most important. I would definitely recommend Rock Run to anyone looking for a place for their loved one.

The Staff is wonderful and work very hard to keep your love one safe, the staff members go above and beyond to make you feel comfortable. Any time I call for updates they are giving to me with out questions such a wonderful Place. I personally want to thank all the staff members at Rock Run your top notch!!

Tour - excellent! Personnel - very impressive... Loved one's adjustment was "smooth and satisfying." (and especially gratifying!!)

Feeling confident. My mom is a resident at Rock Run Memory Care. I believe she is in the best place possible for 24 hours care. Rock Run offers a truly caring and professional memory care staff and nursing care facility. She attends daily activities and enjoys her meal options. Highly recommend Rock Run for Senior living.

My mom was here for several years. At the beginning all was good, however over time the prices kept increasing and the level of care decreasing. They were always calling for supplies that were depleted way too soon for refills. Items always missing; such as shoes, slippers, clothing and personal items. It was expensive to keep replacing items that were properly labeled and "gone". When I would inquire about the missing items the staff would act "befuddled" as if I didn't know what I was talking about. Also, the administrator does not return phone calls. The activity department and the food however were excellent.

The CNA's don't answer every one's needs. The people here are rude and really ignorant. The Executive Director is not friendly at ALL! The activity people are great with the residents. This is an unsanitary place. The employees huddle around the nurses station on their phones while people are falling etc.

I have no complaints of how things had went during my tour of this community. The staff where on time to our appointment and made sure to answer any questions we had for them . I really liked this property but we end up choosing there sister facility,

My father is well here in this community. I do feel comfortable with his move to this facility. The staff is taking good care of him, and his needs. The experience is going well.

Things are going as well as can be expected. My wife likes the food. The staff are doing a good job caring for her. They encourage her to participate in some of the daily activities and to socialize with other residents. The doors to the community are locked. They have a gated area outside and a place inside the community for the residents to enjoy.

So far, my mother is doing well with her move to Rock Run Place. The community is clean and the meals that I have seen look good. The nurses and staff are great, they are friendly and take good care of my mother. The only thing that we did not know from the beginning was that we had to provide the furniture and linen.

One thing they can do is keep the facility clean and have the residents clean too. One side of the building reeks with odor. I understood they would give a shower daily but I did not see that. After it was brought up they corrected the issue but I was more concerned that I was not going to get services from the staff with consideration of the resident's age and conditions. I also see there is no good communication between the staff for how to care for the resident. They also do not communicate the information to the next set of staff for the next shift. I would never recommend them. It is a very nice building and I hope the staff can get with the program.

So far this has been a good move for my mother, and her needs. I do feel comfortable with her move to this community. The staff is taking good care of her, and her needs. I haven't had any problems, and I have no complaints about this community. It is a community I would recommend, it is working out well for us.

We toured this community and we were happy with the staff. The community does have a nice variety of activities that are offered for the residents. The menu is appealing. This community is recommended for families to tour for the care of a loved one.

My dad is still adjusting to living at this community. He is getting good care. The staff are encouraging, attentive and quick to respond to any issues. They have good communication inside the community. The food is good and they are working with his current dietary issue. They offer a lot of daily activities and the community is clean. I would recommend the memory care unit for residents with severe dementia.

At first, we felt guilty moving her into a facility, but as soon as she got there she perked up and now we are very happy. She is joining in activities, and she has improved a lot. The staff is very nice and accommodating. When we found out the price, we thought it was too good to be true. I highly recommend this community!

It was a good experience for my mom who stayed here for a respite. At the time I was needing them I was told they have a new policy and could not guarantee the day that I needed. Reaching out them when that day is close will allow them to see if there is an availability. They are wonderful and call me to give updates.

Clean facility/warm feel welcoming staff Plenty of activities and places to go to keep an individual engaged.

So far I am very disappointed with Rock Run place. I have a very large family and we visit often. We were there the other day and my husbands room was disgusting. His toilet wasn't flushed and there was feces all over the floor. One of the ladies in housekeeping told me the CNA's don't clean up the bathrooms and leave everything for the housekeeping crew. Since my husband has moved in his electric shaver and glasses have gone missing. I was also discouraged because I met with the doctor the other day and he referred to my husband as the "Trouble Maker." I felt that wasn't professional. They say he bites and kicks but he had a home caregiver before and we never had issues like that. I brought him to Rock Run Place to get help. I was there yesterday around 10am and his new roommate had missed breakfast because no one woke him up. I feel like they could do a better job and I am very disappointed.

Neat Clean 5 miles west Companion dog