Eden Vista Rock Run

As of [date removed], Trustwell has sold the Rock Run Assisted Living Facility to Eden Vista. During the meet and greet at the end of May with the new company we were told NO ONE WOULD BE LOSING THEIR JOB. Unfortunately, Eden Vista is not true to their word as they have fired six people from the facility. This includes the activity director, maintenance director, assistant executive director and others. The facility is less than half full and now staff has been cut even further. Many people are leaving due to the changes.

I have reservations about recommendations. Seek another facility.

The community and staff have been good all around. It's just the unfortunate that they have changed management/companies multiple times in the past year and a half. Which led to staffing shortages unfortunately. That would be the only issue we have experienced.

I would definitely let them know about the issues with the facility. Especially for the price to live there, you should be able to have a reasonable amount of a better quality of life than what they give.

They were a great resource when we needed quick respite care for our family member!

My dad was there. [name removed] took care of me and my dad. She went above the call of duty. She worked hard for my dad to get there. The whole staff the nurses and front desk the activity lady the food the room I could go on and on. My Dad had excellent care. I owe it all to [name removed]. I could have done it without her. I can't thank Shannon and everyone else. They treat us like family. That's how she took care of us like her own family. She took care of everything and I had no worries with dad here! The experience was everything they promised to make my dad and family happy.

My loved one was a resident at Trustwell Living at Rock Run Place and overall the experience was okay. I would not recommend the facility to others.

Our family looked at several places for my uncle. I should have started with A Place for Mom because they found several nice places for us to look at and he choose Trustwell Living . It has all the things my uncle needs and he likes the food.

My loved one is currently a resident at Trustwell Living at Rock Run Place Assisted Living and everything has been very good for him at this facility so far. The cleanliness and friendliness are great. I would recommend this facility to others.

Our experience has been far from stellar. And two weeks ago I was locked in the building for 20 minutes. The two staff members on duty (it took me 15 minutes to find one and her excuse was that there are only two of us here right now) could never get all the clients out in a fire or other emergency. And I'm pretty sure you can't lock people in public buildings. This they have down in all of the common areas. But individual room cleaning is also supposed to happen weekly and for the first few weeks this was not being done. Now it is, or they know that I mostly visit only on weekends and have adjusted their schedules accordingly. The staff are awesome but there is not enough of them by about 1/2. They do seem to take a lot of unauthorized breaks I think. I will be addressing the staff "lounging and eating" in the common activity areas today. I mean he is there because I just couldn't do it anymore, but that is supposed to be their job. He still does not get showered twice a week, he had some skin lesions upon arrival that were diagnosed and had treatment and they tried to send him to ER after they neglected the treatment plan that was clearly In his case notes. Now they might be afraid to call me. Now while I have to consider the source, this is his #1 complaint. No meals are ever served warm always cold. There is clearly now enough help at meal times. I have only been there during that time twice but they started pouring 60 lemonades at 5 which is supposed to be when the meal starts. And one person was doing this. The next time all the residents had been served plates but no drinks were available. There is a monthly activity list that is transcribed daily for common areas and elevators. But at least half of these activities are false and never occur. The cost is average here for what we looked at. I liked that memory care is located right across the parking lot as some facilities didn't even have memory care. But if there are some strong improvements and very soon, we will be looking elsewhere.

My loved one is currently a resident at Rock Run Place. The staff is very friendly. The housekeeping is very clean. As far as the food, I would rate it 4.0 most of the time. The food is good, according to my loved one. I would recommend this facility to my own family and friends. It's a great place and would be the place that I would choose to go to if I needed any assistance care.

The local staff is amazing. Everyone is so kind, caring and friendly. They take really good care of my mom and stepdad and even bring ice water for their cat whenever they come to their apartment! The activity director is terrific and does a wonderful job!

I'm not impressed with the community. I felt it was going to better than what it is. The community uses a point system for the care, and this raise the payment of care up each month. The staff communication with the family on the management side is good; however, the caregivers have a lack of communication internally with other staff.

I picked this community, because it was in the Joliet area and excellent tour of the facility. From my perspective the staff was very responsive to my loved ones calls and checked on them frequently. Also the transportation to the doctors appointments were superb. My loved one constantly complained about the quality of their meals. It was very conveniently located, and the staff was very friendly too.

My loved one loves it here. The staff are amazing! This was an easy transition for my loved one as well. The food is fantastic. There are three meals a day served and there are choices. Some of the activities include: bingo, special events, happy hour, and more for the residents to participate in. The staff are very easy to talk to if the family has any questions about our loved one's care.

We have noticed such a huge change with our loved one since she started her physical therapy. She is absolutely thriving - the physical therapist is top notch, he is so gentle and compassionate with our loved one and the other residents. He is the best thing to of happened to our loved one. Even though our loved one does not participate in the activities they always have a ton of different things going on. Based on the experience we have had so far we would absolutely recommend Rock Run Place to other families.

Right when we saw Rock Run Place we noticed just how nice and well organized it was. The receptionist ladies up at the front are very nice and based on the experience we have had so far we would recommend this community to other families.

we were welcomed with "happy hour" and an accordion player. there were many residents in the dining room smiling, enjoying pizza and a happy hour drink. everyone was happy, healthy, a great place, friendly staff!!