Bickford of Oswego

After two parents living at Bickford for many many years, I have to say the care staff has generally been wonderful Naturally there are alway as few bad apples but they are usually addressed. On the other hand, their billing department is horrible! coming up on 90 days to be refunded? It takes a day for payments to be deposited. Call upon call goes nowhere which indicated they don't care at corporate. Not to sound petty, but after years and years of on time payments of hundreds of thousands our refund due is nearly $[removed]. You read right, hundreds and hundreds of thousands. It's expensive!

Looks nice but not interested in a community/buy in fee. The location was also the furthest from my home.

We absolutely love it there, and everyone is so nice. Our loved is very happy there. The rooms are very nice, they offer three different types of rooms with different prices associated with them. Our loved one is now in the largest of the three. The people there are all wonderful, we are never afraid to talk to them if something comes up. They work really hard to take care of the people who lived there, i do not think you can find a staff as nice as they are.

Where mom would be happy, I feel This is the right place. Family managed, well established, friendly, staff was smiling and happy, benefits were more than I could have imagined. [Name removed] was super, she took the time to find out about my mom, and her likes and special interests. She compiled an entire page! This was so important to me. She said, I cannot offer you placement at the moment until we send a nurse to assess her first! SOLD Plus [name removed] called to learn my views about what I thought of Bickford, on Tues! She even called my sister in Washington, to tell her about Bickford.

Congratulations to the Director for being named Director of the Year in 2015. A wonderful place and they have the best staff you could ever as for. 5 STARS TO BICKFORD

Jennifer, salesperson, very deceitful and will say anything to make a sale. My mom was put in a shared room with a mean, angry and rude woman who had been kicked out of another facility. Before we moved in, I was introduced to the roommate who was nice, but on move in day we're given someone else. The nursing staff witnessed the roommates bad behavior and assured me they would speak to Jennifer about moving my mom. Jennifer would not listen to my family or her own staff and we had to stay in this room until I could find a new home for my mom. Originally, Jennifer promised me that if the roommate situation didn't work we'd be given a new room; however, when we had problems Jennifer said there was a 10 person waiting list and offered no solution other than leaving. I was promised a full refund, but as of today I'm still receiving bills from Bickford. My mom was also missing some of her medications as the staff hadn't ordered all of her medications from there pharmacy prior to our arrival. For several days my mom wasn't getting all of her medications. I feared for my mom's health while we were there and I wouldn't recommend this AWFUL place to anyone.

It was more expensive. The reason that my mother didn't go there was becasue they have a $5000 community fee or buy-in and their rate was about $7000 a month.

Had a good tour here. Nice place, good feel.

Facility is very impressive, everyone smiled and said hello. Only concern is the community fee, seems excessive and it is doubtful insur. would reimburse. But overall very poitive impression

We had a tour of both memory and assisted living care.

Max. of 50 people in assisted living. Cable and phone not included. Promote common area utilization. available most days until 7-8pm for tours

friendly, clean, small. did not care for layout felt like alot of small offices, did not care for community fee & only half refund.