The Whitley

The nice amenities have stood out to me. Communication from the nursing coordinator could be improved.

Facility looks great. Clean. Spacious. But - no transportation! Lack of accountability! Not running smoothly yet. High staff turnover - not enough staff.

While there have been many challenges during this pandemic, the commitment and care of the team is exceptional. My father is patiently attended to and we are very grateful.

We are thankful for the Bright Oaks Community. We have made many friends, in the staff and the administration. Although we have had a few challenging issues-we continue to work together all in the interest of my dad.

The food is okay. They offer three meals per day. Wish they had more activities, to go out more. My loved one chose this place, and it's close to my residence. Overall, my loved one feels very comfortable, and likes the facility. It's the newest, and cleanest community that I have seen.

My loved one started out at Bright Oaks with respite care and has now become a permanent resident. And she's doing really well there. We've been very pleased with her ability to adjust, which has a lot to do with the staff, who are very friendly. They've made her feel very welcome and are very caring. They do a great job with cleanliness. They're doing really well with her care and physical therapy. They offer a lot of activities. She's not quite as happy with the food, but I think that's just because it's not what she's used to eating. Like every place, it's expensive, but I feel like we got a good deal. We were able to get a discount for signing a 1-year contract, which has been a huge benefit. All in all, we couldn't have asked for a better experience.

We had a great first impression with Bright Oaks, the director [name removed] is always very responsive and readily available. When our loved one moved in we got to know some of the nurses fairly quickly and all have been great. [name removed] is the activities coordinator is she is amazing. She is always sending us videos and pictures of our loved one doing different things. It has been wonderful to see her participating in different things with new friends, she is thriving and really enjoying herself. They have different board games, bowling, word activities and holiday themed parties. They got to participate in margarita day with non alcoholic drinks, but she was able to help make all the drinks. Bright Oaks gives us that peace of mind that we made the right choice. It is a very warm and welcoming community

Typical of most facilities, there was a high turnover in staff and there were several times when there was a shortage of staff. The care that my loved one received was varied, depending on the available personnel --some were there just for the paycheck and some were there because they genuinely cared for the residents. My family member was fortunate in that there were several who took very good care of him. When his needs increased they discharged him. My biggest complaint now is that according to our contract, my family member is due a refund and after a year we have not received it yet. Except for about 2, calls are not returned. When there is a response, it was that either they're looking into it or its someone else's responsibility.

I've been repressed in visiting my wife of 62 years since mid-March 2020 primarily due to restrictions imposed by COVID-19. For over a year and a half before the onset of COVID-19, I visited my bride for about two hours daily during meals in the Memory Care dining room. During Saturday dinners we SKYPED our son in Japan. During these daily visits I had the opportunity to observe the staff in the performance of their duties. Without exception, all were caring, most compassionate and professional in all respects. At no time did I observe a staff member exhibit frustration annoyance.. The meals, many of which I too partook were balanced in verity, quality and quantity. Considering the circumstances, for my taste, they were oftentimes somewhat bland. The staff responsible for varying activities were exceptionally dedicated individuals. They arranged for frequent outside 'professional' entertainers; piano players, singers, visiting pet sessions, skits, et al. They also provided daily in house activities; bingo, sing-a-longs, projects, games and field trips. I believe the overall staff turnover rate is above the norm. However, there is a dedicated CNA (Certified Nursing Assistant) staff core that have been with Bright Oaks since day one. Bright Oaks should consider employing an OMBUDSMAN to periodically communicate the status of the residents to their loved ones, especially during this COVID-19 Pandemic. Currently, from my personal experience, I am only contacted when there is a need for my loved one. Occasionally, on my request, I do receive an E-mail photo of my wife, but not always. Would I recommend another to entrust their loved one into the care of Bright Oaks of Aurora. Absolutely, without reservation. They administer GREAT care, but not PERFECT

They are a very caring staff. The value is good. My dad was very well taken care of, especially after the new director took over. They have made a lot of improvements. The nursing staff is top-notch. My dad was in memory care. I always felt like they kept a good eye on my dad. They helped me with the hospice process. He was so loved there. I am an only child, A Place for Mom, really helped me with the whole process.

The nurses at Bright Oaks seem to really care about the residents. Half of the CNA staff seem to really like their job and the others are just there. The location was a good fit for my family. Bright Oaks had availability when we needed it. Food seems okay, I have only tried the food once and it was good.

The community, the grounds, and the staff seemed excellent. We just got the impression, from the tour and the time spent talking with employees, that they might be slightly understaffed.

When I first started looking at communities, I called A Place for Mom and [Removed] has been wonderful in assisting me. She referred us here and we fell in love with this community. The facility is brand new and just opened up in June. It’s a very nice facility and seems more upscale than other places. All of the staff members are friendly and welcoming. The administrator who has been helping us since the beginning is so nice and checks in with us when we visit. It’s a beautiful facility and I would recommend it.

While looking for a place for my aunt, we arrived at this facility and were quickly welcomed by the staff team. The atmosphere along with their great hospitality made us feel very welcomed. The location as well is very convenient. This is a new place so they kept everything clean and orderly. The only slight drawback of the facility is that because it is fairly new, the staff is only now getting experience. But no one is pushy and the team is really connective. I’m also very pleased with the activities offered. They have painting, art day, crafts, and bingo. Events and activities would be posted on a monthly calendar. I also know that they have a beautician that started coming in as well. The other residents there are very friendly and it seems that there is a mix of all ages. The food that they offer seems ok too. My aunt has never really made any complaints and I know they have a menu that changes. So they always are getting a variety and not eating the same thing every day. I also notice that they have a bus there that may take the residents on outings or doctor’s appointments. Overall it is a great new facility.

We had a very nice tour, very friendly staff, new building. Can't figure out why they aren't full yet.

The building is great and so are all the people we deal with. Both of my parents like it there

My sister and I are so very pleased with the care our mother is getting at Bright Oaks of Aurora. My mother is in the memory Unit and it is a secured unit and we feel more than confident that she is safe there. The staff is doing so much to make our mother feel welcome even though she has been very resistant to being there. Bright Oaks of Aurora is just beautiful it's on the river and very clean and beautiful. The staff stays in touch with me whenever my mother needs anything brought in like personal items. My mom is starting to take part in some of the many activities they offer there as she likes the bingo and puzzle nights as well as the movies they show. Bright Oaks of Aurora has also signed her up with their in-house doctor program and they have gotten her med adjusted and we know that she will be seen every month and her meds watched. We have already told several friends and family members about the great care our mother is getting and we would like to thank A Place for Mom for helping us find Bright Oaks of Aurora. We also want to say the exective director at Bright Oaks of Aurora is superb, she had been informative, has a great bedside manner and quick to respond to any and all our concerns for our mother.

I am happy with this community. The staff are attentive and caring. The community is clean and nice to enjoy. They offer a good variety of meals that are being enjoyed. The activities are offer and i am happy to see him active with the other residents. We would recommend this community to other families for good care and value