StoryPoint Bolingbrook

Unfortunately it isn't good now that Story Point took over. We each go to Visit her 1-2 times per week at different times during the day. No activities anymore. Staff turnover in memory care is at an all time high, in fact there is very little staff compared to when it was Atria and they have raised our rates by 50%. Not worth it. I would not recommend this place. We loved it and so did my Mom when it was Atria but now that it's Story Point to be honest the empires care area sucks.

Overall I'm wall pleased with this residence.

Since the day I moved in earlier in 2024, I have loved this place and all the people that work here. I am very happy to be a resident and wouldn’t want to be anywhere else. Keep up the good work.

I feel that the staff here works hard to meet everyone needs. I believe that they try to understand what would be helpful for there who live here and go out of their way to most their meds. It is a comfortable place to live where people are happy.

The tour was great, everyone was so kind and wonderful.

We’ve been very happy with our mother’s new home in assisted-living. They were very accommodating by letting us move in all of her furniture the week before she moved in so that she was pretty settled within a week. Her studio apartment is beautifully appointed with fresh new paint carpet, appliance and cabinetry. In very close proximity, she has a beautiful library/study/family room, huge living room, Large homestyle theater, and large game room. There are also four lovely outdoor Patio areas, two rooftop, two main floor. There are many activities and our mother is slowly becoming involved with more and more. There is a Starbucks type bistro area in the lobby and a large dining room. Our only disappointment is that she often waits 30 to 45 minutes to get waited on in the dining room.

I would give all a 5. We are very pleased with Story Point. The staff at Story Point Bolingbrook make it a point to know the residents name's. It makes it more personal. Everyone is friendly and respectful. My father's room is a nice size for one person. I know there are rooms for couples living there. It is easy to get around there. The main entrance has a bistro where people can gather and socialize. You can have something to eat and drink. There is a library, a beautiful shop and other rooms where they have activities like bingo, exercise classes, a movie theater. My father goes to the movies almost every night. There outings to places like the aquarium and museums in Chicago as well as local parks and restaurants.

I am going to say 5 to all the questions. It was a little expensive but well worth it they took very good care of my dad the nurses were excellent and very professional they have a room in the back for family meals the chef prepared a wonderful meal for me I am a vegetarian my dad loved the bistro and coffee was served all day long.

You can tell I'm very happy with the facility and it's even better now that it's Story Point Bolingbrook from when it was Atria. We would most definitely recommend this community to other families. [name removed] is ED there. Reach out to [name removed]and he will take care of the family there. He is excellent.

What I like the most about this community is that it is close by and overall I am content. Based on the experience I have had so far, I would recommend the StoryPoint Bolingbrook community to other families who may need a place for their loved ones.

My father has been very unhappy with the food. He is a picky eater, but promises were made at the time he signed the agreement, and they have not been kept. In general, he has not been happy with the transition, but I don't feel that is a reflection of the facility or staff. He also has not been happy with the StoryPoint's new insistence on having rental monies on a direct withdrawal. He prefers to write his check each month.

The last rent increases was excessive, there's a lot of staff turnover, and my father in law has complained about the quality and taste of the food a lot recently but overall, it's a nice place.

It's very expensive, but it has a great community and the people they really really seem to care. I wish the food was better. They need some more variety. I feel like they really do it up for holidays, but for every day options, there's a lot of repetition and it seems like the black and minority groups don't participate as much.

Great caregivers who really care and it shows. I never have to worry about my mom as I know they are giving her the best care possible. Facility is beautiful! Activities are engaging.

My loved one is currently a resident at Atria at River Trail and this facility has been great for her so far! The cleanliness and friendliness are great. The staff, care services and activities are also great. The food and value for cost are good. The only surprise we had was the initial processing fee, which was equal to a month's rent. Otherwise, it's been great! I would recommend Atria at River Trail to family and friends.

I would say that Atria is a welcoming and friendly place. The staff and residents are kind and try to make newcomers feel comfortable. Like this is their home away from home.

My father is currently a resident at Atria at River Trail. The move in process was great, they opened the back door and we moved everything in. The staff is great, everyone is very helpful saying hello answering questions and if they don't know they find out. It's very clean at Atria River Trail and my father's room is always spotless when the housekeepers leave. Communication with the family is great and the nurses keep in touch with me. My father says that the food is very good and that the portions are large. I would definitely recommend Atria at River Trail to other people going through the same thing that I had to do. They were very nice, they helped us and answered questions, they made it very easy and made us feel comfortable.

What we like the most about the Atria at River Trail are the people, they are really nice. Both residents living there and the staff workers are very kind. Based on the experience we have had so far, we would recommend this community to other families.

The staff are friendly at this facility. Communication with the family has been okay. The food seems to have good quality and variety. It's been a good experience for us so far. I would recommend this facility to family and friends.