Willow Falls

The management team doesn't work together, do not inform you about increases, never return phone calls or emails. I feel for those who don't have anyone to advocate for them. The every day staff is wonderful.

They are short staffed and cutting corners. My father has gotten sick from the food served and I was never notified he was vomiting and had diarrhea. Placed several work orders and weeks later still waiting for completion. Will be looking for another location if things don’t change soon with the new ownership.

I don't like that there's not a dining room. If you want food, you have to use a ticket and then take it back to your place to eat it by yourself so that's been a real bummer for me and for my mom. They have tons of activities, which is great, however my mom hasn't really participated yet. And the staff is super friendly.

My mother is currently a resident at Willow Falls. Honestly, my mother and I have both been very happy and impressed with this facility. The staff is very professional and sincere where you feel that your mother is valued. It's an affordable place with a high quality of service. I would highly recommend this facility to others.

They gave a detailed tour, answered all questions, people seem to really care. Feel they can provide more info for people on memory care units as to what is done on a semi monthly basis.

This is a personal thing but we enjoy the proximity of this community, it is very convenient for us. Things that Willow Falls could work on would be better good - now our loved one is a very good cook, but the meals are pretty bland. We aren't sure if its supposed to be like that, but the quality is just not really there. Covid has made it difficult for everyone and right now the activities are pretty limited. However, the staff here are very friendly and they are taking great care of the residents there.

We chose Willow Falls because of the friendliness of the everyday staff members as well as administrative staff. We also had a friend whose parents were here and they were very impressed with it. Dad also has a very spacious, beautiful apartment, 2 bedroom 1 bath. It is very clean, they do provide a cleaning service and they do a nice job. Dad is not the biggest fan of the food, sometimes it is cold and he said it just isn't very tasty. Overall I am pleased and so is my dad, I would absolutely recommend to others who are looking.

We just moved my mother into Willow Falls a month and a half ago. My mother lived out of state and my father passed away 2 years ago. Mom was having a hard time without dad and then living so far away made it so hard. We had to get tough with mom and move her to Illinois. She fought us on it because she did not want to leave her home where she had lived for over 30 years. I felt terrible taking her out of her home and I couldn't give her the care she needed in my home. It was such a tough decision to put her in assisted living. You never know if you are doing the right thing. I did my homework on Willow Falls and from the time I called to inquire about the facility to the time mom moved in and up until now, every employee has been great! Everyone has been so passionate and helpful. I know they are watching out for my mom and they are taking great care of her. The other day I talked to my mom and she told me she loved it there and does not want to go back to her house in Florida. That speaks volumes! Anyone that is considering moving their loved one(s) to a facility - look no further - this is the one that you can move your loved ones into and KNOW they are being treated with kindness and they are being treated right.

They are remodeling the community, however they are trying to keep it clean in the process. They did not let us know that the community changed ownership. They have a few social events for independent living. They have a continental breakfast that consists of a lot of sweets. They offer lunch and it is pretty good. I would recommend asking a lot of question when you look at this community.

I toured this community for my mother, and her needs. Overall my tour was a good one. Everyone was kind, and friendly to my family, and I. The community from what I saw appeared to be nice, and clean. The staff was kind. It was a nice experience, but not the community for us.

Things are going well for my mother since her move into The Inn at Willow Falls. My mother is enjoying all of the activities that they have to offer and everyone is very nice...

We toured this community when looking for my husband. It was a nice community but it the waiting list was too long. We felt like even if he got in here it would be too crowded. We decided on another community.

Neat clean [Removed] friend Good location

The tour guide answered all of my questions and concerns. A proper tour of the whole community was given to me. I got to see the neat bedrooms and dinning room. Everything was very organized. Additional information about the community was provided such as their meal plans, their pet friendly services, and transportation.

Things are going well since moving my brother into the community. He seems to be adjusting and settling in very good. The community is nice looking and I've no concerns about the cleanliness of the place. I like the fact that they go out their way to help my brother.

It's been phenomenal. I would highly recommend it. The aides and the CNA's my mother was assigned were wonderful. Absolutely wonderful. I have no complaints at all. They get a five from me.

They were helpful, friendly, caring, understanding, and provided great resources. They contacted people for me. Wonderful service!