Burr Ridge Senior Living

What I will say is that the food isn't good, they have a hard time getting employees. The activities are not well attended and they can't seem to keep an activities director. So it's kind of boring if you don't have a busy outside life. I'm not sure if other places are better or whether they are all having these issues these days.

Food service could be better. It takes Way too long to receive our meals.

Friendliness of the staff is a 10, totally friendly, have to give them aces on that question! Dads a meat and potato guy, salmon and other items are not his thing, but he can always order a burger if the dinner menu for the day isn't appeasing to him. There's plenty of activities for him to do, but they are mostly all in the early am and he does not participate. Compared to other local places that feel like a funeral home price seems to be on hand. All the residents are friendly, not depressed or just sitting idle with a frown. Staff always calls him by his name. His cat is welcome which was a must have. Grounds are taken care of and when a maintenance issue needs attending they are on top of it. Although this wasn't the closest home from my home, I believe it's great and worth the 20 minute drive.

Office staff is fab. Cooks seem 2b hard to find/ keep. Housekeeping should be better trained. Overall tho, it is probably better than most of this type of retirement living. I am making new friends, enjoying all the amenities, a fine place to spend an easy retirement, relaxing.

I would say the staff and administration are outstanding

I feel they care and listen to your needs..my mom started in independence but had to go to memory care and they are so good to her. They really care. . Independent apartments- they are great size and a few to choose from. Memory care is small but they have there own bathroom. But they try to keep them out of room to do things...

Burr Ridge feels like an apartment or condominium complex rather than a “facility”. That was very important for our mom as she moved from the house she & my dad built over 58 years ago! Everyone we’ve encountered at Burr Ridge has been extremely nice & helpful. Mom is enjoying the food & activities. She even had a group of friends that she sits with at nightly meals. The only complaint mom has had is that the dining room seti e is short staffed so it takes quite a while after ordering the meal to receive it. But considering it’s such a huge lifestyle change, if this is the only concern then we are very pleased!

When it was time for our folks to move from Independent Living to Assisted Living, we found the fit was not good at their current facility. Burr Ridge helped to outline the options for both assisted living, as well as the Memory Care options we may need to tap into going forward. We appreciated the transparency in both the base costs and costs at additional care levels. The move to Burr Ridge Senior Living was completed successfully in a matter of weeks. We have been happy with how friendly the staff has been and responsive to working with our folks to help them feel at home and answer any questions and implement desired changes. Quite a bit is included in the base cost that was not at the other facility related to maintaining and improving their health. In the month that they've been there, our folks are both healthier and happier, with a care plan to keep them on this path, regardless of the health issues that may be coming in the future. It is a very vibrant community!

Walking into the facility, provides a great, friendly, clean vibe. That vibe holds true even four months in. However, as every facility is experiencing right now, the facility is shortstaffed. Therefore, schedule days for laundry, housecleaning, or bathing (if this level of care is being paid for) can often be altered without the resident being aware. My recommendation would be for facility to communicate better when changes are happening to avoid waiting all day. There is a laundry unit in the apartment, but if you are relying on the facility (great perk!) to do your laundry, especially your bedding, it should be a priority for the facility to make sure they have incorporated it into the new schedule as this is part of the program. Once you bring your concerns to the attention of the associated staff member, they are very accommodating to make sure they communicate things moving forward and are also willing to meet with you and listen, which is a great. Compared to other facilities that we have visited or read reviews on, this feedback is not nearly something to worry about especially when there are additional perks like a significant amount of activities, friendly residents and staff. I will say, though, the dining hours are quite early. Waking up significantly early to have breakfast and having dinner significantly early as well, is a hard adjustment when you're used to sleeping in a bit or relaxing in the morning, and wanting to eat a little bit later in the evening. However, having a kitchenette and your room does help. It's also wonderful a nurse is available to the residence as well.

It's a quality organization in service to my mom and the business manager, memory care manager. So worth the wait! Best decision I made for my mom.

After extensive research into senior living facilities offering many levels of care, we chose Burr Ridge Senior Living for our mom. They have met all and even more than our needs. They are caring, welcoming and make the residents and their families feel like they are family. There is no other place we’d trust with the care for our mom.

We had such high hopes for this facility. Up front, it looks very nice and pleasant and the sales force makes you feel like you're the most important resident, but the behind the scenes care, food service and overall efficiency of this facility is a 1/5, at best. The food service is horrendous, serving luke warm food and at times still frozen food to patients whom are room or bed bound. Meals are often forgotten or 3-4 hours late, or, the wrong meals are delivered and nothing is done about it. When mentioned to the front desk, you will get an apology, but that's as far as it goes...the terrible service and poor quality continues. The actual quality of the food served is 1980's college cafeteria grade. Cardboard has more flavor. Assisted living residents are paying for laundry service and cleaning, yet in the 6 months my mother has been there, her room has been cleaned 3-4 times. The therapy care is very good 4/5. Nursing 3/5. Once you sign the contract, they do not care about you.

Come and take tour—best way to appreciate. Facility good well prepared food—-lots of activities—religious support if wanted—-bus to travel to outside places of interest—-movies in private room—-library for easy use—-plenty of parking and garage spaces available—-room cleaning every two weeks done when you schedule it—-coffee and water w/ lemon available in ice cream room available—-PT with instructors available—-Director available for information usually available anytime you schedule appointment with her([name removed]).

Overall, the staff is great, helpful and caring. They've kept me informed of any issues. I was a little disappointed in the slowness to get my loved one involved. The place is extremely clean! There's so much to do for residents! I do wish they would make more than one trip a month to Walmart and Target! The only real disappointment or concern was their lack of making an adjustment to monthly charges for meals when my loved one was hospitalized for over 6 weeks. It wasn't her own doing like a trip or vacation, but health related.

I am currently a resident at Burr Ridge Senior Living and most everything has been great for me so far at this facility. The facility is very clean. The staff is very friendly. I feel comfortable and safe here. I am pleased with everything except for the food, which needs some improvement. I am aware that 100% is not always easy anywhere, however Burr Ridge Senior Living is among the top percentage.

The staff at Burr Ridge Senior Living is excellent. They want to work here and are not just here because it's the only job that they could find. They know every resident's name and interact with them when they see them. The move in was a little difficult because you have to use the front door and my unit was as far from the front door as can be. But they were very helpful solving minor issues on move in day. The food is good and I like my meal plan because I get any two meals per day. It's very flexible. I would recommend Burr Ridge Senior Living to others and am trying to get a couple of friends here.

The facility is beautiful. The staff are courteous, attentive, and very welcoming. They do a great job of engaging the residents. Based on our experience with this community we would absolutely recommend them to other families.