Sodalis Jacksonville

My father has nothing but good things to say about the staff at this community. They have been wonderful to him. This is a nice facility, and he is doing well since his move here. His only concern has been the food, he is not pleased with the meals. Other than that issue he has made some new friends at his dinner table. They have great activities director at this community. The community is well maintained. We are very pleased with all they have done for us, and this a community I would recommend.

Since moving in at the beginning of March, 2017, my son's father has commented on how pleasant and helpful the staff is and how cheerful the building's environment is. Placement at Elmcroft of Timberlin Parc was a good choice and has eased our worries about our loved one getting compassionate care.

This was the first senior living facility I toured from "A Place For Mom" recommendations. I was totally impressed. [Removed] and the entire team were very accommodating. Given mom's age and needs, this represented the best fit. Mom will be in a very nice room on the first floor, near everything. I'm confident she will enjoy her new home as time goes on. Thank you!

My mom is under good care with this community. She is pleased with the staff and the meals that are available. The community is clean and alot of great activities. We would recommend this community for other families.

They were great help. The director is great and most of the people are great too. It seems homey like a big mansion. I liked hearing that the staff eat here. There was one nurse who was not great at night however the community has brought this to her attention. Overall it was a great experience and wished my mom was able to fully experience the place.

Our experience with Elmcroft of Timberlin Parc has been a very good one! It was a very pleasant surprise on my first visit how clean and well kept the facility was. The staff is friendly and professional, and they've really gone above and beyond to help our family through a difficult situation. I would highly recommend Elmcroft, it is a very nice place.

My mom recently moved to Heartland Village. After a few weeks of observing, I, too, noticed very little engagement with residents. Mostly, the residents either sit in their room or in the community living room passively.

The memory care group should be more tranparent and open as it relates to activities they have for residents. My loved one has lived there for sometime and all I ever see is the residents sitting in the living room area staring off in space. I see very little engagement from the staff or care givers.

They do a great job at Elmcroft of Timberlin Parc. They have a great activities director and she keeps them hopping. That is a big part about what is nice about this place. The food is great and the staff are great here. I am very pleased with this facility.

My experience with Elmcroft of Timberlin Parc was not a good one, I would not recommend it. I used them for some brief respite care for my loved one, and during that time she became severely dehydrated and fell getting out of bed. I found it particularly upsetting that when she fell they did not contact me, they just put her back in bed.

Clinical model. Has several levels of care, Mom would probably require the least amount of care. Have 'Grant a Wish' day. Can administer drugs. Two employees have a parent there.

Small, quiet, secure in a residential area. I like the compactness and attention to detail. Size really does make a difference and Jill was very knowledgeable and helpful.

Clean, lovely and friendly people who work there, smaller community which we were looking for and the residents looked happy.

Very nice! Small and intimate. Great memory care area with only 16 residents. Both mom and dad will live here. Five stars!

It’s very friendly and open. They’re very caring. The food is okay. There is enough parking. We haven’t had any trouble with the laundry service.

My mother has lived at Elmcroft of Timberlin Parc over 4 years. What I love most about Elmcroft is the caring staff that work there. Whenever I drop by to visit I am always greeted with a smile and sometimes a hug from a staff member. They show love and respect to all of the residents that live there. And they go out of their way to make each resident feel special. If one of the residents has a "special dream" Rachel Waxer, the Healthy Lifestyle Director, will make it come true. She is always planning fun events and outings and is never without her camera! It is wonderful to know that my Mom calls Elmcroft her home now. And knowing that she is happy and well taken care of I have a peace and can sleep at night.

My Mother has been a resident for 8 full years, now beginning her 9th year at Elmcroft at Timberlin Parc. Elmcroft is a very special place with its home-like environment and that real "family" feeling. The leadership and staff have such a genuine, caring attitude that I can relax, knowing my Mom and the other residents are getting the care they so rightly deserve. Since I have worked in the industry for many years, I feel like I have an excellent insight to say Elmcroft is the best! I have been able to recommend Elmcroft to others over the years and I currently have several friends whose loved ones call Elmcroft their home.

In the summer of 2010, our family faced a very difficult decision. Due to our father’s declining health, it was necessary to move him and our mother from their home of 50 years. A member of the family knew about Elmcroft Assisted Living in Timberlin Parc from previous research, so it was the first place we visited and ultimately the facility to which we moved our parents. Shortly after the move our father passed away, but he knew beforehand that our mother was in a safe place and would not be alone. The decision to move our parents to Elmcroft was based on several factors, most important of which was their safety. Knowing that care givers would be available 24 hours a day in the event of an emergency to assist them with their needs was a priority. Other factors included provisions for proper nutrition, administration of medication, cleanliness of the facility, care and friendliness of staff, and the ability to add various services when the need arose. We also liked the fact there were many planned activities for the residents, some of which take them off campus to shop and have lunch out. Elmcroft is a small facility and this was important to us as well. We moved our mother in the fall of 2012 to Heartland Village, Elmcroft’s Memory Center. She is cared for by loving and patient staff members and is safe, happy and content. The move was made easier knowing she would be treated with dignity and respect by Elmcroft staff. She gets daily hugs and confirmation of her specialness. Not only is our mother cared for, the staff is very supportive of the family members. They provide monthly opportunities to learn about dementia and the effects it has on our mother. There are also several family oriented parties a year that have something for all ages. It is a wonderful thing when young and old alike can come together and have food, fun, and fellowship. Every day we are grateful for Elmcroft, the wonderful staff and the loving care they provide for our mother.

Every time I visit Elmcroft I'm impressed. (I visited five different facilities.) The staff members are a lovely group of caring individuals and the facility is beautiful. But I was really impressed with the residents. They look happy, they are alert, they participate in activities, they are warm and friendly. After several visits to the facility at different times, I selected Elmcroft and moved my Mom to the assisted living side. She has Alzheimer's and doesn't handle change well so it was a difficult day. The staff bent over backwards to help my mom get inside and get acclimated. I received several calls the first few days from the staff with status updates and ensuring they understood her routine so they could make her comfortable. The other residents took my mom under their wings and made her feel welcome. I know I selected the right place for my mom's new home.

I would say more than anything else, it is the staff that they have there, and their dedication to making a comfortable and safe environment. It is not like a brand new facility; I think that it is just a little outdated, but that doesn't detract from the overall experience. I was also looking for a group that would have the possibility of a memory care unit, and Elmcroft was one of the better places that I saw in terms of engagement with the staff.