Brookdale Southpoint

The staff at Brookdale Southpointe listened to our needs and did their best to support us. They took care of my aunt and stopped to help us too.I am so glad we found Brookdale Southpoint

I love everything about this community. The Staff is excellent, friendly, caring, attentive, professional, The food is delicious the entire facility is immaculate My aunt & sister-in-law reside here and I would not want them any where else.

I wish I could rate everything a 10. Everything about Brookdale Southpoint is excellent from dining, housekeeping, activities, nursing, etc. The executive director is top of the line!

Every single visit I observe patient, kind, and caring staff. I am so impressed with the compassion displayed on a daily basis. My mother is so happy here. We are truly blessed!!

I would not recommend Brookdale to my worst enemy! Hopefully, none of your clients will have to repeat our horrible experience with Brookdale. The facility is not bad -- it was actually pretty nice. The problem is the staff. They are totally understaffed and ill-staffed to provide even a minimum level of safe and effective care for dementia patients.

Overall very good. Staff is conscientious and kind. Occasionally short staffed during the evening shift

The staff at Brookdale are courteous, friendly and really cares for the community. Any issues have been resolved very quickly. The facility is clean, the food is great and the activities are fun. Great value, no regrets!

Since our first day at Brookdale Southpointe, we have felt cared for and supported. My aunt is the resident but as her primary caregiver, I need as much assistance as she does! We are glad we found such a nice place.

We are so pleased with Brookdale Southpointe The staff are loving and caring. My Mom is very happy there. I love the staff!! Based on the experience we have had so far, we would absolutely recommend the Brookdale Southpointe community to other families looking for a place for their loved ones.

Brookdale Southpoint is a 5/5 on all counts. The staff are very caring and friendly. And they've been helpful with getting information to and from medical professionals.

Mom was bedridden often at home. Now she is stronger, more active, and interested in life. The staff is friendly and makes us feel at home. We visit everyday and enjoy joining in with the activities the community has going on.

Brookdale Southpoint is an extremely clean community and the staff members have been excellent, they are super friendly. We do not have much experience with the meals and dining but everything seems to be good. We do not get to see the activities but we do know they have things going on in the dining hall. The director has been very helpful with different occasions and we appreciate that. Overall we have been very happy and we would recommend this community to other families.

My loved one (LO) lived in the Memory Care side. We started out ok, and then the situation devolved. The good: [name removed] is the sweetest and really tries to find programming that works for the residents in Memory Care. My LO ate great and gained much-needed weight. The bad and ugly: There is high turnover in nursing staff, care staff, leadership, and everyone. Additionally, staff shortages meant that AL staff was shared with Memory Care, and traveling nurses were used frequently. The AL staff were not trained in memory care and tended to struggle. The housekeeping staff was impossible to keep. The care staff was lazy. Daytime staff did not believe in doing laundry, tidying up patient rooms, changing patients' diapers regularly, etc. Day staff did the minimum: medication and feeding. Night staff did much of the work but were limited. This means my LO's room was always dusty, floors were sticky, trash piles, etc. I found dead roaches in my LO's room multiple times. They do not care.

Some activities they had for the residents were movie nights, painting and art classes. Our loved one didn't always participate in the activities due to her memory, but when we did see the activities it seemed like the residents were enjoying themselves. The food they served was about average. Our loved one had three separate rooms while she was there, the first was in assisted living and it was pretty nice. The second was a shared room which seemed a little cramped. And the third room was in memory care and it was terrible. This is an affordable community if you are not looking to over spend, but this community was understaffed and under trained. It was very rate that you would find an employee there that would put the residents interests and needs ahead of their own.

We chose Brookdale Southpoint because when I toured it I was very pleased with what they had to offer. My mother has a private room and it is good size for her. She hates the food here, it is bland and does not have a lot of flavor. They did just get a new chef though, so it might have improved. I would want others to know that this facility needs more weekend coverage and I think that when they do increases in fees, they jump too high.