Sunrise of Jacksonville

We had been through a rough year with trying to get my husband settled someplace where he felt safe and most importantly, cared for. Sunrise has provided a home for him and for me when I am there to visit. My husband is the calmest he has been in a very long time. We don’t like to find ourselves in a situation where our spouse needs more care than we can provide. It is a very difficult situation but when I cannot be with him, I no longer fret about how he is being cared for. The staff is very engaging and caring and very responsive. There will always be issues but when you have people who care, the solutions come quickly!

We believe sunrise is providing very good care for my mother. It's very difficult to provide excellent care to meet everyone's criteria but they have overall excellent staff that wants all of the residents to feel at home and to feel respected. There is a wide variety of food and activities to meet diverse personalities

This was a horrible experience. Placed husband in the memory care unit. He was a huge fall risk as well as medium Alz. He fell twice during the first 2 weeks with the 2nd fall resulting in 3 broken ribs and a broken nose. They sometimes had 1 person on the unit at night for 21 people as per the people oñ duty. One night my husband had explosive diarrhea and needed help. His daughter who was spending the night with him pulled the red cord for help and no one came. She went looking for help and found the one night staff person on her cell phone in the living room. We later found out the red cord didn't work. They told our daughter that she could clean up his room and bathroom. There is little or no communication between the nursing staff and the facility Dr so they were giving my husband 3 meds for constipation when he is having explosive diarrhea! I moved him to the VA nursing home after 1month. It was an awful experience.

All of the staff are very friendly and seem to be concerned with the residents . Her room is always clean, and she is always dressed in fresh clothing. She appears to be bathed frequently. The activities Director is great.

I would tell others looking to really understand pricing for meds . X amount -=y, z amount =h take as few as possible to reduce price. They need to have things like outdoor games, pool table, ping pong, light weight horse shoes.

I am glad that they have Spanish-speaking staff. We are from Puerto Rico, and that is a great comfort to my dad. Most of the caregivers are very friendly and kind. I think they need more staff for the activities; they only have one person. One important thing is that they allow hospice care at the facility. My father is in hospice care.

The front desk receiving person is just the sweetest and most caring individual; actually there were two. The registering director who showed us around and answered our questions had the best personality. She was happy, personal and not business-like! In such a hard season of life, having to agonize over this decision gave me peace of mind and heart! The floor staff ALWAYs made themselves available and they were happy people! The communication with family was the best I have ever experienced. When my loved one was hospitalized they came to check on us. That was above and beyond. They definitely train and hire the best people!

We chose Sunrise of Jacksonville because of the conditions of the facility and the kind and friendly staff. They really care about the customers and are willing to do whatever they can to make it easy and beneficial.

Very happy with the facility and staff. Definitely a family atmosphere. Did not seem to be a lot of staff turnover. We have cameras in her rooms and then you can see for yourself that the staff does take good care of her when you are not there. I highly recommend using cameras.

I absolutely recommend. Amazing staff, super friendly and very attentive, they send me pictures and updates and call if any concerns. The move was great, the meals are good. They have monthly family programs and the food is always good when we attend. It's expensive, but care and quality is amazing! We are very happy with our choice!

It's been okay. We picked this community because of the price.

I'm not there that often but I have no complaints The location of the facility is great I would recommend Sunrise of Jacksonville

We picked this community because 1) location near hospital and close to our son and DIL residence . They were the go-to contacts while I (spouse) recovered from serious surgery and, 2) I knew someone whose mother had been there and he recommended.

It was clean, friendly, warm, not too big, had a nice vibe and really attentive, thoughtful staff. I would recommend to others.

If we could give everything a 5 plus we would! Such a top notch place. From the staff to the workers on the front line. I am very impressed and thankful!!! There are a variety of menu choices at each meal. They are wonderful items starting with an appetizer of soup or salad. I have eaten with him a few times over the last two months and it is always hot and fresh. They don't just serve chicken tenders and French fries. The tables are beautiful with linen cloths and napkins, and a centerpiece. They really go above and beyond. The activities I have only observed, my parent doesn't really participate, but I see Bingo being played almost every afternoon. I see current event or history discussions or fact recalling groups. I've seen fun physical activities. Out to eat opportunities, worship and Bible Study. Music time. Just phenomenal. The most amazing thing is the workers attitudes and interactions with the residents. They have been trained well. Also, communication with the families is better than any place I have experienced any where else.

The facility has good energy about it. It has a homey feeling. Staff is very good with my mother in law, and she can be difficult because of her brain injury from a stroke. We have cameras in the room and we check in often and the staff is very kind to her and appears to take good care of her. Activities people are wonderful. The nurses are great. She has a feeding tube and needs extra care. The CNA's are also very nice. I am very happy with the decision to place her there.

All of the staff are very friendly. The facility is always clean. Communication with the family is at least a monthly update and if concerns, more frequent. The meals in Memory Care are fair. I would recommend this facility to others.

The place has a homier feeling. Well staffed, caring staff. Friendly atmosphere and good food.Very good care. Very good communication, they let me know immediately if there is a problem. Definitely a lot more money then previous facilities but you get what you pay for.