Paramount Senior Living at Lancaster County

Overall, the staff is friendly and the community is clean. It's a no-frills community compared to some, but for a resident in memory care who won't utilize the movie theater or sports bar that others offer, the savings are worth it. It's attractive on the outside and inside. There are always activities going on if your loved one is interested and able to participate, and families are always welcome to join in. Communication could be a bit better, so you need to take initiative to call and get details of how your loved one is doing when you are not there visiting along with dr info (ie results of xray or lab work). As with most areas of life, the squeaky wheel gets the oil...and sometimes you have to be the squeaky wheel especially when your loved one can't advocate for him/herself.

Things are going well! ( so far ??)! Paramount is a very clean place and the staff is fantastic! I couldn't ask for any more. The facility is very clean! The staff is very helpful, friendly,will to help with all my mom's needs. I would most certainly recommend Paramount Lancaster County to others.

Many activities-freedom to choose-many meals were very good_ staff very receptive. It was a good respite stay. I would choose Paramount Homes for respite care and even fir a permanent stay. The home is odor free and clean.

At this time no I would not recommend them. I've seen marked improvement in my mother in the week since she moved out of Paramount.

The non-medical staff is very nice and helpful and answer questions and concerns fairly quickly, for the most part. The medical staff are very caring and loving, especially to mom. We have had a couple of issues that were handled quickly. Housekeeping is fine. The facility is always fresh and clean. The staff call me whenever (24/7) there is an issue that I should be made aware of, from a fall to a piece of mail. During move-in they gave me a room key and stayed out of my way. They assisted when requested and photos, artwork and TV setup where handled very timely. The few meals we joined mom in were tasty and substantial. Mom is getting 3 full meals a day and quite the variety, unlike her food preparation the last couple of years at home. I would absolutely recommend Paramount to others.

Staff have been outstanding overall. Personal Care staff are amazing. The only major issue has been follow up with family members on some issues related to healthcare. Move in process was easy, but pretty much managed by us. They do have a cart for moving of mid sized items. Food is just okay, but the dining staff are excellent. Suggestions for improvement are related to cable and wireless. Cable is Direct TV and missing a number of channels my mom liked to watch. We have tried to use her smart TV, but the wireless coverage is spotty requiring a Wi-Fi extender in her room. We have decided to make mom a permanent resident as of last week, so I guess we would recommend.

My loved one was previously a resident at Paramount Senior Living at Lancaster County and most everything at this facility was great for her. However, the facility is understaffed. The response time from the staff members to a resident's help call/request was problematic. I will say that the housekeeping, communication with the family, move in process and meals were all excellent.

Just what we needed for mom. Admin staff went above and beyond . Everything came together quickly. We were very impressed with the level of cleanliness of entire facility from common areas to individual resident's rooms. Staff made mother feel very welcomed. Mother received excellent care for most part. What wasn't excellent was adequate. We only heard a few minor complaints. Her appetite was very diminished. Mother's participation was brief, but she thoroughly enjoyed all that she was a part of.

They did an excellent job in caring in all aspects caring for my mother. [name removed] the representative was so compassionate and loving to my needs at the time moving my mother from out of state to PA.

I wouldn't recommend the community to others for their loved ones. The upper management lied to me about letting my loved one have a TV in their room and they didn't have access to cable or watch TV. They also promised that my loved one would be able to watch tv and my loved one wasn't able to do this either. During the tour the community made promises to me and these promises never happened. The nurses that took care of my loved one were very friendly. There have been times my loved one was not able to get their sugar tested because one of the nurses took the tool with them home, and the community didn't reach out to this nurse to bring it back to the community the next day. There were times that my loved one had meals that were delivered cold.

The staff at Paramount are very caring and treat my mother as I believe they would their own. My mother is happy, content, safe, and is making new friends and enjoying the activities they offer!

They are amazing. They have a turnover in staff, and are short staffed but they do their best. They do care for my loved one and are very observant. The activies are awesome. We picked this community because, Its a beautiful facility, the people are friendly and they do their bes. I am very content with community. Overall, they do great job.

They were very helpful and very friendly, they took nice care of mom. They treated her just like family, they were very nice. From the administration all the way down to the everyday staff, they were all great. Thank you for all of your wonderful help, you made our time less stressful and more peaceful - for both for my mom and our family.

They had availability when we needed and we thought the staff were very straight forward with us during the processes which we appreciated it and they were very efficient with getting the paperwork done. We have never had a meal ourselves so we cannot vouch for the meals but according to our loved one they are not happy with the taste and that is needed improvement. The location is very important to us and overall we do think the value is good.

The experience has been really good so far, they have taken very good care of our loved one it is exactly what we were needing. They help us out in everyway possible. We have to help feed our loved one now but from everything we have seen the food is always given to us hot, its really good and there is a very good variety. They have been very accommodating changing up our loved ones meals depending on her mobility. They are returning to daily activities they do have different things going on and we think it is pretty neat how the do certain activities with just our loved one.

I would recommend the community to others for their loved ones, especially for the memory care. We have seen remarkable improvement with our loved one. The staff our attentive towards our loved one and keep them engaged and stimulated in activities.

Sometimes the communication isn't that great. They try and take care of the residents the best they can. I would like to see better communication from the staff. The price is very good for everything the residents are getting.

I would tell others to take a look into the community as it is a nice one. The staff are very prompt with any questions or concerns I have. They are very friendly and willing to assist me. There is a gazebo out front and they have benches for the residents to use. You are able to visit your loved one in their rooms now.

We chose Paramount because of the convenient location, throughout covid it worked out way better. He is on the first floor and he could come outside and meet us and we could visit often with him being that close. He does enjoy the activities here when they are provided. Mostly everyone has gotten their shots and they are starting to open things back up finally. They have had a lot of turnover in staff recently so things are changing at the moment. I think it is a good place to be and it is one of the lesser expensive ones, but I think they need to straighten some things out. I would recommend, but you have to know how to advocate for your loved one.