Legend of Lancaster

What I like best is that it is small - 45 apartments in Personal care, so my mom is known by everyone and receives good care. The staff are great - very friendly and kind. The size of her apartment is perfect. The fact that it is one floor is wonderful. They could improve the food. I've had meals with her and the food is really bad. It is overcooked. Proteins are dried out and leather hard. Vegetables are cooked to the point of being mush. Most plates are returned to the kitchen with a lots of food on them. They need to make this area better.

My husband is there many days a week to visit with his dad and said he is very pleased overall with the facility and staff. The only complaint I'm aware of that they've had some issues with is regular cleaning (housekeeping) of his dad's room and bathroom. They've addressed that with the director and seems to have improved.

I would say that they are not on top of their job. I feel as though they are shortstaffed and cannot accommodate like they should. Communication is not at its best with some staff members. It took me almost 2 months before they finally got physical therapy for my sister, which worries me because what if it was something more serious. I have only remained with Legends because I don't know that any other place is going to be any better.

I would definitely recommend Legend of Lancaster to others. They can handle many situations that are normally handled only by a nursing home. Hospitals and rehabs constantly said an assisted living wouldn't accept my mom, but Legend of Lancaster did and in my opinion did very well. All of the staff were friendly. I feel the long term staff went out of their way to make my mom comfortable. Unfortunately, they were experiencing a fairly high turnover at the end. The food was really very good. I ate many meals there and they were very good. Housekeeping was above average. The bathrooms in the rooms could have been cleaned more frequently, but were at least average. The move in process was very easy, and they were willing to supply most furniture including a tv at no additional cost. Communication was above average. They called day and night when necessary. The one improvement I would suggest is more staffing. They would frequently put a large number of residents in the TV room with no one to supervise them. That seems to be when arguments or falls were a little more common. They also partner with a very capable physical therapy group that did wonders for my mom. I would absolutely recommend Legends of Lancaster.

If they had the proper staff to care for my Dad and for the other residents that live there, I think it would be a great place and my dad would still be there. It's a shame. I would not recommend this facility to others at this time.

Absolutely horrible experience for my uncle. He was there 3 weeks and in the er 7 times. He had two injuries we were never notified about. He had a Catheter and they did not keep him clean or his bag emptied without us asking them to empty it. No communication returned by director or the head nurse. I had to clean his room, change his sheets and do his laundry. It took us asking them to bath him. It was 9 days until he was bathed. I would not put a dog there. Short staff. The director is awful. Misleading as to what their care involves. Just want the rooms filled but no care involved.

Everyone is friendly and makes my mom feel at home. I know that someone is there for her at all times. I hope I can keep her there meaning that I can continue to pay the monthly fee. The location to where I live is really not that far but there is lots of traffic. I have to schedule my visits according to avoid the busy times of the day.

The staff is pleasant and welcoming, the facility is beautifully decorated, welcoming and pleasant. Weather permitting the two enclosed outdoor courtyards are lovely. Housekeeping is good and move in is easy-they will even provide furniture if available. Meals are very good, on time, tablecloths and linen napkins on each table. One negative observation: The facility is a senior living residence and has limited medical care; however, the sales office appears to "over-sell" the abilities of the staff. In the past year several residents left after a few weeks/months when their advanced medical needs were not able to be met. I would recommend the facility, we are happy having our father in memory care there. However, we do supplement his care by shaving him, tidying up his room, requesting laundry services (they always promptly respond), requesting clothing changes and showers. Administration has been working through communication challenges and is now being held accountable to the state due to tardy reports. There is an active family council in memory care which has been instrumental in significant changes in that residential area.

Overall happy with the care my mom has received so far. Frustrations around the continued turn over of the cleaning staff & having to ask for her apartment to be cleaned. The food is bad - proteins & veggies are over cooked. Laundry used to be good, but new process is lacking.

We are glad we picked Legend of Lancaster for my Dad's care. We only had a few months to evaluate Legend so some of our concerns may have been related to developing our relationship and expectations with key Staff members. Overall, my sister , brother and I would recommend Legend of Lancaster. Our Dad enjoyed being there. They allowed up to have a couple PSU tailgates in their theater and we invited staff and residents. Overall a nice place and people, but like most places suffering from staffing shortages. Their online financial payment system is really poor.

The staff are very friendly and helpful. There does seem to be issues with staffing and turnover. Which in turn greatly impacts housekeeping and laundry services. The billing department never responds to billing questions and concerns. Since September I have asked for an explanation of unknown charges every month and have never had a response.

A Place for Mom did all the research and presented what was available for our needs. They also helped schedule the visits. The thought of trying to do this with all available locations would have been difficult.

My loved one simply does not get much healthcare at all here at this facility. Supposedly the Dr comes through the whole facility every other week. However, months of assuming she was getting the care she needed was a time mismanaged. There's been delayed and mismanaged follow through with doctor recommendations and necessary appointments. I was promised that they would follow up, but that hasn't happened. I've since emailed them about it several times, but have not received a response. There's no communication about my loved one's health unless I advocate. Doesn't seem like the medical staff is adequate. Essentially, we're paying thousands of dollars a month for an apartment with basic services and some activities (the Activity Director is great). But as far as addressing my loved one's health concerns.....minimal services and communication.

Don't believe everything the sales person tells you. She promised us the world and then disappeared when things weren't as she promised. Initially I felt I was sold a bill of goods that did not come to fruition until after three months of many conversations and zoom meeting. Things have improved in the last month. They've hired a new resident director, who I do feel is communicating and trying. Its slow progress, and I'm trying to be hopeful that things will continue to get better. My loved one is okay with the food. And overall she's adjusting. She enjoys the activities. It's the perfect size for her - not too big, and not too small. Progress is definitely being made, and we'll see how things go in the future.

This facility is fairly new, it's bright and on only one floor. The apartments are a good size and the bathrooms are nice and large. The kitchenettes are set up well. They are a bit short staffed and that has an impact in some areas. The staff is friendly and I appreciate the fact that within a week or two everyone greeted my mom by name and in a very pleasant manner. They do offer activities, but sometimes they are a bit juvenile. But I appreciate the fact that they try to get the residents involved. They provide housekeeping and it is done well and the person doing it is very nice. The facility is clean and it always looks and feels clean and fresh. I would recommend it to others.

I would highly recommend Legend of Lancaster. It's a great community. Everybody is very friendly. I like that It's a smaller facility. They're great about always calling my family member by name, and it feels more family-oriented and personal vs. a larger facility.

I made the right choice by coming to Legend of Lancaster. The staff are here to support the residents when needed. The residents have an alert buttons they wear, and alert buttons in the bathroom and bedroom to call the staff if the residents need something. The food is okay for intuition food. Some of the activities include lectures, Wii bowling, balloon noodle game, bingo, and more for the residents to choose from.