Orchard Park at Southfork

When we first visit the place we though it was a perfect place for my father-in-law he was 90, well the place is nice but the staff is not so nice. My father in law had a fall and fracture his hip he was given a wheel chair with no foot pads on it so every time they pushed him he had to lift his legs and he would drop his legs and it would jam his hip because it would cause a sudden stop. Well they would yell at him to lift his legs and it really hurt him. Then he had to go to the hospital for sevear pain and they said they could take him back in memory care section well when he got back there they tried to move him from his bed to a wheel chair after we said do not move him he still in pain and he fell again and well he did not recover from that fall and passed away. Well guess what they will not give us the accident report because its company policy not to release it. So we will never really know what happened to him and how he fell. The director never once called to say how sorry we are he passed away. Just goes to show you all they are interested in is money.

A place for mom helped me to place my mom at Orchard Park. The times I visited their, I really felt comfortable qith moms care. I hope with me being back in my hoe town that her care will continue to be the best and not uncomfortable reports. I like interacting with some of the employees on a one on one basic. So far they have all been very helpful with questions I ask being answered. Please keep up the good work and continue to give all the elderly the excellent care they need and deserve. Thank you

It's been going pretty good for the first month. The staff has been friendly, and good about getting back to me about any questions that might come up. I think they have done a good job so far, and I would give them a four.

At Orchard Park Of Southfork we have had someincidents. I have had to check on medications. They got a new activitiesdirector and that area is improving. Some time the aids they need to slow downand remember these are patients with dementia and Alzheimer's. It isa very clean and nicely decorated facility. The staff polite and well manneredhere. Over all we are very pleased because they well work with you.

We are very pleased. I would rate them very highly at this point. I would give them a five out of five. It's working out really well.

My is living there; he's able to enjoy the food and the staff does a good job.

Recommend that you stay and watch what kind of activities they offer. We have been less than satisfied with her care and the quality of the activities in the memory care area. Also laundry gets lost often and we get others things. Snacks are given but consist of cake or cookies. Care givers are less than helpful and often rude. Would recommend a nanny cam also.

Liked and will probably proceed with them b

The food looks good and not to bad of portions. The staff seem really nice and caring. It is a nice and clean facility. I am not to sure on the activities yet I haven't went and seen her yet but I am sure they are good.

I was a resident for two months in January and February. My only complaint was the Physical Therpy Contracted group. Some did not seem to realize that most of the persons were elderly. They said they had guidelines they must follow. Seemed like the guidelines included younger than 40 years instead of an 82 year old with injured knees and a torn rotator cup. Nursing care and aides were great except for weekends. Food service did not follow a person needs who was diabetic or mechanical soft diet.

My Mother is totally happy! Her life has improved tremendously since we moved her in. Therapy is effective, staff is friendly, food quality is great and the facility is clean. From a nursing home to Orchard Park is like night and day difference. We get a lot of bang for the buck!

We love them, we are very happy with them. She calls it home. It's clean, and the staff is friendly. She hasn't complained about the food at all. We don't have any concerns at all.

Very clean friendly staff just don't feel the level of care and the level care paying for not getting the level. Found hearing aid under the bed and patient broke glass in room and staff not picked up glass, patient stepped on.

This is one of the places I looked at when I was searching for an option. It was a nice place.

I think they are doing a pretty good job so far. The activities aren't as varied as I would hope. I don't really have any issues with how clean it is so far, and everyone seems to be friendly. It is still new so things could always change.

Every time I have been there they have had a lot of good activities going on, and the residents are engaged and having a good time. I really do like the staff. Everyone I have encountered has had smiles on their faces and been very helpful. They are really quick to help out. The surface areas are all incredibly clean, but on some times when I have been in there I have noticed a mild unpleasant smell. The one area I can think of where they could improve would be to return items to the room quicker. For example, my mom right now is waiting on some sheets and towels that need to be returned to her room. Overall though I have been really pleased with Orchard Park of Southfork.

If you are looking for a lot of bells and whistles, you will get them at this facility. However, the quality of care is less than satisfactory. I highly recommend a Dropcam (nanny cam) being placed in the room if your loved one does not have the mental capacity to tell you what happens while you are away.

We are fairly happy with it. There have been a few little bumps along the way, because it's a new facility. I am fairly pleased with the staff. The food is good, the communication has been very good. There have been quite a few improvements over the last month. Not having a memory center director was a hindrance, but they have remedied that. It's still a little early to determine how that is going to go.

Professional staff!! They interact well with residence and my Mom loves it there!!

They are doing a great job. The staff is friendly, and they keep it clean. The price is a great value for memory care. They are attentive and responsive, and they have a good amount of appropriate activities. I haven't tried it but the food seems to be okay for her. We chose them over others because I liked that they were affordable and brand new.