The Village of Meyerland

I would say the memory care staff was the best of the best. Always kind and good to communicate. They worked very well with Hospice when it was time to bring them in. The facility is in a great location. The management changes like the wind and the transition is painful with little communication. I hear it's the same for most assisted living communities. I would recommend this facility for the floor staff alone. They were awesome!

Staff is very friendly and knows everyone's name. Housekeeping is okay-once my mom figured out their schedule she was fine. Sometimes they don't bring her laundry back on schedule, but once she asks they take care of it quickly. Communication about programming and events is very good. They use the LifeLoop website/app. Communication on the nursing/care side could be better. If I have a question or concern I don't always get a response the same day. But then they take care of it quickly. The move in process did not go as smoothly as expected. But after a few hiccups, things are good. I can text the director and she will take care of it. According to my mom, the meals are not great and they run out of certain things sometimes. But she is not a reliable historian and is a picky eater. Besides all this, my mom is much happier than I thought she would be. The activities director hooked her up with a few ladies within her first week there and now the 4 of them are inseparable.

There seems to be a high turnover of staff. I don't think she ever saw the physician who serves at the facility. Not even at the beginning. She was not allowed to take her supplements because it wasn't on the Rx list, but no one helped get them on the list. She never had a working microwave the whole time, even though we asked several times. I came to visit and her bathroom sink was clogged. The staff was always very friendly, remembered her name and remembered some of her preferences like apple juice at her meals. Also, the layouts of the rooms are really good. My mom didn't really take advantage of activities and I wish they had encouraged her to more.

Nice place. Change of managers here was not handled well. It's been a bumpy ride for weeks now. I'm sure things will settle down soon. We picked this community because of the location, cost, friendly folks, and homie feel.

There are several additional things that are great about this facility: the hallways have openings to the balcony and are well lit, there is all day food service and a menu that is available to always order, if you don't like the day's menu, the rooms have a nice Layout with enough closet space. Everyone is very friendly, residents and staff. The staff goes out of their way to learn new resident's names and help them feel welcome. Also, they are very welcoming to guests and visitors of the residents. You can go eat with the residents, no need to call in advance, which is very nice, in my opinion.

The staff has been receptive to our requests, and have worked with us to resolve issues that come up. Our mom seems to like the staff. She is largely non-communicative but they talk to her and not at her

Our family has liked everything so far with The Village of Meyerland. Many different activities (which we are encouraging her to get more inovlved in hoping she will meet new friends) Everyone from top to bottom seems to be very friendly, caring and compassionate towards her and all residents. Can't say enough good things about them, they really seem to care for everyone whom is staying there. Great place for your loved ones to live and have chance to meet many new people and friends.

The billing is very confusing; however, the director is working on getting it straightened out to help get this resolved. The staff are very friendly. Jackie is awesome at the front desk! They have a great cleanliness. The staff are really good about putting caution signs up when necessary. The community has a la carte menu and a regular menu to provide variety of food options for the residents. It would be nice to see a day trip to allow the residents to gamble, or go to the museums. They have a good selection of exercises classes at different times available.

Would not recommend for memory care. I saw a lot of places that are newer and in better physical shape. I feel like they could be more competitive with their pricing.

I would recommend this community. This is a excellent facility. It is very easy to get to and very upscale. Just overall nice, there is a nice religious diversity in the community and there is service for each religion. The dining room is first class.

My 92 year old Mom has been at Village Meyerland for a week. I did an exhaustive search before placing her. So far my very high expectations have been exceeded. Every aspect of care is first rate. Mom has dementia snd many health issues. Yet I sleep well at night knowing how well she is cared for. And the facility is immaculate.

The sales team was great when we were touring the community, and when it was time to move in our loved one had a lot of questions and concerns. The director got involved and answered every concern, he was very kind, patient and just terrific. Our loved one is not the biggest fan of the meals, but when it comes to the activities there is lots to do. They have a great wide variety of things the residents can participate in.

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I chose this community because of the convenience and it is close to my house. The meal plans were tasty and presented really well. The dining staff were sensitive to resident requests. The staff were great and worked with our family. I would absolutely recommend this community to other families. My experience was great.

We chose this community because we thought it was what she needed but it was too much care for would she actually needed at her stage of memory loss. My mother had a cold,the doctor prescribed medications, and they took three days to fill them which resulted in my mother being hospitalized for pneumonia. I was happy with them otherwise and the caregivers were very kind , nice, and spent time with my mother. The food was fine.

Never have I seen a facility with as many happy and smiling people. The building itself is gorgeous. The amenities are outstanding. The only drawback for us was the price. We do not have the budget to sustain my MIL for a lengthy time in this facility. Was perfect for us, only 4 miles away, but budget constraints are frustrating. Have found prices inside the 610 Loop in Houston to be from $4,000-$6,500 a month.

My mom had a rough beginning during her transition to Assisted Living after her stroke. The SNF she was in was horrible, and made the transfer to VOM horrible by not furnishing information to help get my mom situated. [Name removed] was absolutely WONDERFUL getting my mom in and organized, always quick with responses, even on his day off. I can't say enough good things about him! After we got that all sorted out, mom has settled in. The rooms are spacious, she calls it her "apartment". VOM smells clean and well kept, and is always tidy. The decorations are lovely, landscaping always kept up, and mom is proud to tell others that she lives there. She has made some wonderful friends, including some of the staff. Some of the staff are wonderful, kind, loving people who genuinely care about the residents. The concierges that work at the front desk are the loveliest people you could ever meet, every single one of them. Kind and welcoming, and always ready to bend over backwards to solve problems! There is always a sour apple in the barrel, no business has 100% perfect employees. We have had issues with a few of the caregivers not responding quickly enough when my mom needed help, and other times were concerned that they were understaffed, thus causing delays. We feel fairly confident that they are working hard to rectify these issues, and feel heard when we express our concerns. The wonderful caregivers FAR FAR outnumber the not-so-hot!! All in all, we have been exceptionally pleased that we chose VOM to care for my mom, and wouldn't go anywhere else!