Orchard Park at Southfork

We had an extended tour of the home and were very impressed with the leadership in the community. The staff appears engaged and knowledgeable. The apartments and facilities appear clean and well maintained.

The facility is great. My mother in law was treated with care and dignity. Just pray when your family member passes away they don't own you a refund. It has been over 2 1/2 months since she passed and they still have not refunded our money. When I call I am told it has been processed. Yet, no check has arrived. They promise to call back and no calls are made. This has left a sour taste in my mouth for the facility. It shouldn't take that long to return our money. If you refer someone there, your referral bonus is not a check to you, like is implied. It can only be applied to active resident's account. This happened with the person who referred me there.

My wife was here and they never checked on her. They are very understaffed here. Everything started out good here then just went downhill. They would charge me things I never used. I had a lot of issues with the rehabilitation that they contracted. The only good thing here is it was a little bit less expensive, and they had a Dr or a nurse come 1x a week. I would not recommend this community. When I was moving her out the door was open a good 45 min with a buzzer going and nobody even came to see if it was a resident

The community does offer daily activities. The staff get to know the residents and their families. The caregivers are outgoing and great at interacting with the residents. I have good communication with the staff. The food is good and they offer healthy choices. The community is clean and the grounds are well maintained. I would recommend this community.

This is a great community with a lot of amenities for their residents. the staff was friendly and they did a very good job showing us around and answering our questions. We just did not think that it was as secure as my brother-in-law would need. I would recommend a tour here.

Unfortunately my mother in law was only in this community for a few weeks before she broke her hip. She is currently in rehab, and we do not know if she will be returning to this community. However this is a nice facility. The staff was kind, and was responsive when she fell. They were good too her overall. The community is well maintained, they do a good job with the cleanliness. It wasn't the right for my mother in law, and her needs. However it is a nice community, and I would recommend it.

I like this community for the care for my mom. The staff is caring and attentive to her needs. The staff needs to keep up with the cleaning of her room more ofter. The menu needs some small improvements. They offer activities for her to participate. I like knowing that she is happy at this community. We would recommend this community for good care.

Please do not take someone you love to this place. I give this place No Stars...The rooms do not get cleaned and roaches, The bathrooms should be cleaned daily, due to urine on the floor and feces on the toilet and grab bars.They make up the beds leaving the soiled sheets. Items go missing..vanish in thin air, as for CARE...there isn't any. Caregivers are not certified., nor are they compassionate. Memory care residents get corraled near the TV, where you may find 1 caregiver. The elderly need naps, but that would mean having to check on them individually... The most caregivers seen on the floor at any given time, other than during dinner, is 1-2. Don't bother to ask for help....they will ignore you or tell you they will find someone. During your initial tour, they tell you that there is a nurse Always on the premises...Not true. NO ACTIVITIES...unless corralling is an activity. Only bathing is done with a wet rag on their face. The sign says Assistant Memory Care...there is No Assistance. Your Love one is better Off alone in their Home. When you hear your love one tell a staff member that She is sorry and she will never do it again...That's a Red Flag!!! The Elderly with dementia who can't hear, are placed in Memory Care with Alztheimer patients, who are very lost. Therefore there is No stimulation for the resident who has dementia. They live in a world of silence and can't understand why they are being mistreated. Mental [Removed] and I would be concern about physical as well. There are No Cameras....no way of knowing which staff members are going in or out of the room. When you discover bruises and swelling....no one knows what happened. Of course, the fact that they are in Memory Care, your love one can't tell you what happened...they don't know. Do You believe the staff??? As for the time when you see More staff....breakfast, lunch and dinner. Take note...the extra staff is kitchen staff and sometimes 1-2 caregivers from the other side of the locked doors. How often are the residents taken to the toilet....0-1 How often are they changed 1 time per shift change. Each shift waits for the next to take care of it. No shift knows what happened on the shift before., and no one knows the reason why some patients can't walk or how to handle them when lifting. So....What can I tell you that will make your decision easy. Find another place.

We toured this community for care. The community did not have the feeling that we looking for. I wanted a more home feeling community for my dad. We did like the staff who did answer this questions we had. We would recommend that family members tour this community for the care of a loved one.

I had a nice tour of this community. Everyone was very kind, and friendly. The community was very nice looking. Everything was clean, and well maintained. The staff was informative, and my questions were answered. It was a good experience, but I found other community that suited our needs better.

We liked the community. Everyone was very friendly. The residents seemed to be happy. This may be the place for MOM.

I had the worst experience during my tour of this community. I wouldn't even send my dog here. Everything about this community needs improvement. From the staff to the up keep of the community, major improvement is needed.

Boy went there with my wife saw a room it was not even clean roaches crawling every where what a lie .....looks nice when you walk in but the rooms nasty .........and the lady her name was [Removed] was not very sincere she is not professional at all .....she spoke about victory lakes and how it would closer to are home .....we are looking there not league city ......so unprofessional. .......

Don't go here not a good place at all management awful they never have time to speak to the residents. ..and rude horrible they are always short staffed people are always quitting here this company it poorly handled from the top down .....we see faces for a week then they are gone if I knew before I moved here how it was going to be I would have never came here ....moved here in Aug then got a letter in December my rent was going up .......what is that ............I am moving somewhere else next month thank god ........so please beware of this place not what you see is always good ....

Beware of this place trust me staff never comes to your room when you call ...they change eds like I change my clothes .....every one is nice but one ....[Removed] memory care don't go to that side she is rude says she will help you lies ......just to get you in there plus all the hidden fees you don't see until mom moves in then they hit you with the actual price .........every year they go up 6 to 8 percent on your rent ........it's nothing but a bad place .........

Be very careful when dealing with these people regarding fees. We were quoted a specific price for my father in memory care. They honored that rate for one month and then raised it $320 the following month. They were told what his income would allow. We are looking for another facility. We are not happy. Beware!

My loved one and i took a tour of the Orchard Park of Southfork and we really liked it. The staff was very nice and attentive during our tour. The community was clean and well organized. Activities were offered on site and offsite. There was resident parking and transportation available as well. The last thing that we liked was the meal plans available.

We met a resident that had just moved into the community and they were commenting on how friendly they are. I do agree with this and that the staff are also very caring. I tried the food it is alright and mom has not complained about it. I have not been able to see any of the activities offered. I would recommend this community.

Staff is very friendly. Community is clean and affordable. When we walked through the door we knew we found home. They have different levels of activities for those with memory care. I had a lunch tour and the food was phenomenal. I wish they provided more food options for those with food restrictions.

I feel very blessed that A Place For Mom, Midi [removd] helped me find such a wonderful place for my mom. My son and I went to three facilities and all were very nice, we picked two and my mom made the final choice of Orchard Park. We are very happy with both the facility and the staff, they are friendly, caring individuals. My mom tells me daily of how happy she is at Orchard Park. Thank you to both A Place For Mom and Orchard Park for my mom feeling safe and cared for.