The Reserve at Pearland

Overall did not meet the expectations set by the administration. Did not take good care of my dad. Had to go in person to find out why they would not assist him back to bed for hours after he asked, why they would not allow him to have snacks if he didn't eat all of food at meals. Eventually he started refusing to get out of bed because no one would help him when he wanted to go back and he ended up getting a pressure sore from laying in bed so much. It was a bad fit and he is doing much better where he is now.

The staff are all extremely friendly and helpful. I am happy with his care. As far as the food goes, the portion sizes offered are very slim. I would definitely recommend The Reserve at Pearland to others who are looking.

Usually clean but not always.Very disappointed in the quality of the food. I wouldn't eat it. My parent prefers to eat in the room. The food is often cold, bread stale or hard.. Feel like we are paying for premium service but just getting average service. Overall disappointing. There is a calendar of activities posted but I rarely see anything actually going on, have never seen the van leave its parking space in 3 months.

We picked this community, because of the staff, location and my dad likes the facility. I would recommend the Reserve.

The Executive Director [name removed] was amazing! She went out of her way to ensure our mom was correctly assessed and given all the options available. If the top leadership is that good- it really said good things for the team under her.

The caregivers there are incredible yet understaffed. Often forced to work double shifts and it's tough to keep the good ones. Comfortable downstairs where the expensive units are but upstairs in the low rent district, it's.hot as heck in the hallways and within the seniors apartments. We all know how hot it gets in Houston. When touring, be sure to go upstairs. Again, the caregivers are phenomenal!!

This is our first experience with assisted living, so we don't have much to compare it to. We have had ups and downs during the adjustment period. The food is not very good at all in my opinion and my loved ones. The staff is super friendly, everyone is so sweet, but the wait time when you need things is long at times. Sometimes it starts to improve and then it goes back to being longer wait times.

I am very disappointed with the care that my mother is getting from this facility. The staff are very friendly, courteous and sweet. I put her there to be taken care of. From day one we have had issues & then they sold the facility to a new owner. That was another adjustment that had to be made. I am considering taking my mother out of here & keeping her at home within the next few months. I recently checked her bottom when I visited her; it was red & she was starting to get bed sores. I put a list of 10 checkpoints in her room for the attendants to check & I haven't seen them check any of them. They're supposed to take her down for every meal to the dining area & I've noticed only about 50% of the time they do that. Assisted Living means just that assisting a person & we are paying extra money for her to have some special care. I would highly recommend asking lots of questions & going at different times of the day evening night & weekends especially.

No place is perfect. Keep in mind that there is a learning curve for your loved one to learn the staff and for the staff to learn your loved one. It took my parents a little longer to get used to things and the staff longer to learn my parents due to their hearing impairment. But everyone is doing well now. For the most part I'm very happy. We love the facility. We love the dining area - they make it very fancy. We also love the private dining area that families can reserve. They have lot of activities. It's a definite plus that hey have a hearing impaired person on staff. And we like the accommodations that they have for hearing impairment. Our caregiver was able to come in and help train the staff to my parents' preferences and needs. I like that they have a private bathroom. They also allow us to have a camera in their apartment, which is nice. It's bright. There's lots of things going on. There is is staff there 24/7. And my mom feels free enough to leave my dad for a moment to go do activities in the building. Some areas for improvement would be internal and external communication, as well as consistency in answering call buttons. We've also had some Wi-Fi connectivity issues - it's very hit or miss.

We chose Colonial Oaks Assisted Living and Memory Care because it was the cleanest and we liked the nice layout of the rooms. It was also close to family. I would tell others looking that the staff here was excellent, they were always very helpful, friendly, and understanding. I would recommend and already have.

My mother needed to move into a memory care unit quickly and I called A Place for Mom. Colonial Oaks in Pearland was one of the four places that suited my list. In spite of moving in during a locked facility because of the pandemic the caretakers have gone out of their way to let me know how she's doing and to make sure she gets everything I drop off for her. It's amazed me that the caretakers have been able to stay so cheerful in such a challenging time, but I think part of that is because of the director, [name removed]. She's very positive and is able to focus on what needs to be done to keep residents and caretakers safe and comfortable. [name removed] is also quick to get back to you if you have any concerns. She is a good listener and wants to do what is best for each resident. The front desk is great at getting the correct messages to the right person, and the medical staff is great -particularly [name removed].

I chose this community because we liked that they had the level of care and she wouldn't need to move. Also, it was a good value for us. They were very accommodating. The staff were always very friendly and always took good care of my mom,. We were there often and were able to establish a relationship with the caregivers. The food was good, they offered a variety, they were accommodating to dietary requests and restrictions. I would definitely recommend this community to other families.