Orchard Park at Southfork

My father was a resident at Orchard Park. My family and I could not have found a better community. The atmosphere is warm and caring. I am now an employee of almost six years. I enjoy being a receptionist here. I am the first person anyone who walks through our door sees. So it is my goal to make sure they know how important they are to us. My coworkers are the best. The administrators, [names removed] are very supportive. And above all our residents, their families and visitors are number one. I would recommend Orchard Park at Southfork to anyone looking for a great community for their love ones

I really appreciate the staff and service at this facility. No one is perfect but when anything goes off course they are sure to correct it very fast. Staff is very prudent and available to all my request and needs. They provide very great care

They have done an amazing job with the upkeep of the facility. Staff was helpful, rooms are nice sizes and the prices are comparable. Food looked and smelled good, and it was clean. I saw the housekeepers on each hall cleaning.

I was completely lost as my mother rather rapidly transitioned from independent living to assisted living and ultimately memory care, but the people at Orchard Park are extremely helpful and have made it easy not only for my mother but for me as well. I met [name removed]on day one and she has always answered my questions, responded to needs, been proactive with challenges, and been a hugely positive influence on both of our lives. The facility is wonderful, well managed, and you can tell they care so much for all of their residents.

Moved mom in three weeks ago and made the best decision. Room is very engaged and loves the place too. 10/10 recommended.

Every time I visit my aunt her room is always put together and smells fresh. I appreciate all the staff and everything they do for the residents.

Orchard Park is a beautiful community and offers plenty of services. My mom's friend has lived here for 6 years and looking for a place for my mom. Orchard Park is most likely the place for my mom.

I came and tour the facility [name removed] was amazing he was so professional, the facility was very cleans, He showed me all the nice things in the community. When my dad makes his minds up this is we’re my dad is going. Thank you [name removed] for your time.

Where do I even begin? I’ve been trying to get in touch with the Regional Manager, but I can’t get a call back. So, I will post here in hopes that someone can call me. My dad has only been there a little over a month, and I have seen more bruises (attached photos) on him during this short time than I have seen on him his entire life. [Name Removed], the LVN in charge and only point of contact, will lie to cover up. [Name Removed], the director, will never call back. We’ve asked for them to investigate how these bruises happen, then we are told, “sorry, it’s internal and we can’t let you know.” My dad had a bad fall in his room and was found in urine and throw-up. How does this happen?! Had to be transported to the hospital with a 2 night stay. There is so much wrong with this facility, it would take me days to write about it. Please, please, please do not take your loved one here!

This is a nice community, everyone is so friendly. The feeling I received when I entered was very welcoming. The receptionist is very attentive. The remaining staff is just as friendly. Some of the residents have been living there since the building opened.

This community has a great home feel to it. The staff is great and very helpful. Management is very knowledge and hands on. The residents really enjoy themselves and seem very happy. Overall I rate this place a 5 all across the board!

I appreciate [name removed] the activity Coordinator. She help the residents have fun and she helps with my mother. I think the care services could stay on top of medical records better and I would prefer to leave off the soup on the menu because if the salt content,

I think depending on your loved one's needs are you should make sure you are able to follow up with the staff, has a good location, and the communication will fit for your needs. Orchard Park fits the needs of the family and our loved ones. I would recommend Orchard Park to others for their loved ones; however, only if it fits the needs of your loved one. In memory care there is no selections of meals for the residents. However, in the assisted living area the residents have choices of meals and my loved one is enjoying the meals more here.

We moved her in before Christmas and they loaned her a bunch of furniture until hers got in. The staff went above and beyond to help us move her things in there. The level of care that the staff have for their residents is just unbelievable. The residents are their #1 priority and they make that known. If you have any concerns all you have to do is say something and it will be handled. Everyone I have met from the sales director on down to the housekeeping staff, they are all incredible. The activities director does a good job coming by and trying to encourage her to go to thing and they have tons to do. They do have meetings where residents can discuss their likes and dislikes. The second Tuesday of every month they are having meetings on zoom with the families of those whose loved ones are going through dementia and Alzheimer's which is very helpful for those who need it or want it. There are having an open house soon where we can meet all of the staff members since there has been some turnover lately. They are great with their covid guidelines and try their best to keep all the residents as safe as possible.

It's a nice place but we had some issues, however, they did resolve them. I visited several and this community was able take him right away. The food was pretty good. When they cleaned his clean room, it wasn't thorough. The caregivers were very friendly ,very nice, and helped him out a great deal.

I really liked the activity schedule and room set up. However the $4000+ a month was not feasible for my mom’s budget.

My loved one has been a resident at Orchard Park Southfork for about 6 months. For the most part, we have been pleased. The major concern/complaint is the understaffing and/or the need to keep the staff. Staff call off or quit abruptly and there is not enough employees available to assist the residents in a timely manner. The residents' call buttons are sometimes pushed several times for assistance within a period of 60-90 minutes before a staff finally comes in. What if the resident was in an emergent need or had fallen and could not get up. That to me is unacceptable. Another concern/complaint is the food is not very good and they keep saying they are making changes, etc. but there are no changes. There could be more activities and social events for the residents. There are some everyday, but for the more active residents (in house) there could be more offerings for activities. On a positive note, the nurse directors and the staff are all very kind and seem to care about the residents. They just need to step it up and go to the residents when the call buttons are pressed and with verbal requests for assistance. No one should have to wait longer than 15 minutes (tops) to be checked on and assisted. Also the cost has gone up $500.00 a month effective February 2018. That is an outlandish amount for a rent increase, by any facility. I do not know if we can continue to keep out loved one staying there. A fixed income is very tough and we are having to provide financial help.