Franklin Park TPC Parkway

There is significant turnover in care givers due to poor management and supervision. Further management appears disinterested and aloof from interacting with residents. Often evening shift is understaffed due to absenteeism. Inadequate help serving in dining room and particularly on weekends. For the entire assistive living mealtime, service is usually carried out by one who dishes out the food and another delivering the plate. Management has been known to yell at residence. There has been untrained or poorly trained med distributors resulting in errors in medicating residents, with at least one known overdose. Food quality is substandard and poorly prepared. Portion control is inadequate and menus repetitious. Residence concerns are rarely addressed in a satisfactory manner. Residence town hall meeting occur without microphones making communication difficult for most residence. [removed] by staff is a recurring problem. Building and room quality is fine.

This place has the potential to be five stars all the way across the board with a few minor changes. For the cost, it could easily be better. I have learned a lot about memory care units, and most were totally unacceptable. I needed one that would take a couple, both have dementia, one has Alzheimer's. Both are high functioning, meaning they bathe and dress themselves; neither is in a wheelchair; they are fine in assisted living except for the fear that the one with Alzheimer's will go for a walk alone and get lost. Franklin Park fit the bill perfectly; they have showers in the apartments and full time attendants to keep an eye on things. My biggest complaint is the food. They serve what is known nutritionally as the SAD (Standard American Diet). This is the diet that causes most diseases including premature aging and death. The worst thing is the amount of wheat products served. It has been known by researchers for many years the gluten in wheat erodes the lining of the intestines and causes inflammation in the intestines, the lungs and the brain. People in memory care should not be served any wheat products, yet Franklin Park serves it in large quantities at every meal. How can people in that line of work not be at the forefront of current knowledge? The dietician needs to join the local DRCI (Dieticians Researching Current Issues). Bacon and eggs, hot dogs, hamburgers and pizza, should not be the basis of an elderly person's diet. I am 70 years old; my doctor took me off of wheat 15 years ago and my chronic bronchitis was gone in a week; my cholesterol dropped over 100 points the first month. I met my wife 6 years ago; she has not eaten wheat in almost 40 years. We eat wonderful, healthy meals everywhere we go. We ate at the Mexican restaurant across 281 from FP and had grilled chicken, Romaine lettuce and steamed vegetables, it was a great meal. At FP they ha d hot dogs.\r\n\r\nIt should be easy for anyone who calls themselves a cook to feed elderly people large amounts of steamed vegetables, chicken and fish. Chicken soup with lots of vegetables would surely by a hit. Everything I ever made for them was eaten with gusto. Last night neither of them enjoyed the canned peas or chicken with tortellini, but they ate the Texas toast and coconut pie. Other elderly memory care patients were eating hot-dogs. All of these people also have congestive heart failure and do not need hamburger patties with melted cheese. My only other complaint is the drug handling. I don't understand why they call me to renew prescriptions. They have the containers with the phone number of the pharmacy and the prescription number. It would take them less time for them to use the automated service to re-order (the pharmacy texts me when anything needs to be picked-up and I get them and take them to FP). Instead, I get a message that my mom is run ning low on an item. I have to call FP to get the number, they don't have it for some reason, then I have to call the pharmacy and speak to someone to reorder. They should have a list for each person with the prescription numbers.

We toured this community when we were looking into care options for our loved ones. I thought this was a very nice place over all, and it was our second choice when it came down to it. The staff were all very friendly and caring, and they appear to take great care of the people who live here.

The staff is very helpful and friendly. Any time I see what I might perceive as a minor deficiency, they are quick to address it. Regarding the activities, I don't think they get the residents outdoors enough, and I think people of that generation especially would enjoy and benefit from more of that. That is my only critique.

From the receptionist to the care staff I met on the elevator, everyone at Franklin Park Stone Oak was wonderful! The bus driver was actually performing a solo during our visit and encouraged us to sing along. The building was spotless and everyone seemed so lively. I was initially concerned about the 281 location, but I have been able to zip in and out of there within 5 minutes at any time of day.My aunt just moved in, but she is already enjoying herself. I highly recommend Franklin Park Stone Oak.

Our mother moved from Austin to San Antonio when my sister's husband was transferred. She was very disappointed in Franklin Park. It was not a friendly atmosphere. The clientele stayed in their rooms except for meals. There were not many who took part in any of the few activities that were offered. When we had issues, the director took along time to get back with us. My brother in law had to meet with him several times. Some of the issues were addressed and some were not. Mother was not happy at Franklin Park at Stone Oak.

So nice and new. Just a bit of a 'hotel' feel. I may have to go back through the residents & visitors entrance.