Franklin Park TPC Parkway

Our loved one was only there for 7 days for respite care but based on that experience we would definitely recommend Franklin Park to other families'.

The cost went up pretty significantly. Dining room has trouble keeping a vendor. Kitchen staff and meal routines change frequently. They have been short staffed quite a bit, having to hire temporary staff to fill in, or just being short. The staff they have is very good. It's the turnover that is the problem.

I read wonderful reviews for Franklin Park. When I decided on Franklin memory care for my husband. I was given a beautiful care plan. A plan for the care they could and would provide. When I saw what was not happening I ask caregiver why. Their reply was Management tells family’s what they think you want to hear.

Like every new home, it took my wife a week or 2-3 to adjust to new surroundings and new staff. TPC handled it very well and helped her settle in. She was only there about six months before her sudden death, but I think she was really well cared for and treated extremely well. She could be very difficult, but they handled her well and were extremely good at communicating with me.

Hire new management and add empathetic caregivers.

Great leadership, great staff -all communities are hampered by all the red tape and government regulations. The coffee here is the worst. Bitter and cold.

I've lived here for 4yrs. after a big surgery and the good living here has helped me rise and heal and really have a great quality of Life! The food is outstanding with fresh vegetables and fruits!

Excellent Senior Living Facility Their approach to independent living is outstanding.

To stay here is awesome. I love it and I don't know anyone here who doesn't love it. The workers are great & there's no controversy. Plus the food is awesome and healthy. There's no better place.

From the moment we walked into take a tour we have felt welcomed. Our father has been a residents since [date removed]. He is so happy. The staff is amazing! The facility is maintained and clean. Not one complaint!

I enjoy my time here. The staff is very helpful and friendly. The other residents I've met so far are very friendly and helpful.

We started looking for a retirement place in late Feb. and toured nearly all the ones in San Antonio. We looked at Franklin Park TCP 1st and was impressed, it became the standard as we looked at others. But decision times we chose the value and appearance of the living spaces & the staff we worked with, as well as the people living there making such favorable remarks, it seemed like a no brainier to decide on Franklin Park TCP. We chose the villas because of the little back yard for our 2 Dachshunds. We were allowed to pick our paint colors and flooring, add storage in the bathrooms, as well as more ceiling fans, etc to make us comfortable. They were happy to work with us to make us happy. We also liked the ability to transfer over to assisted living or memory care if the need ever came. We moved in late March and have found everything we wanted & more. The meals are very good, the cleaning staff is very good.

The staff members at Franklin Park are super friendly which is of huge importance. The certainly have different activities going on every day, and overall our loved one says the meals are adequately okay. All in all we have had a good experience so far and we would recommend this community to others

This has been a good experience for me at Franklin Park. I would recommend the community to others for their loved ones. The staff are very good to work with if I have questions or concerns. The food is very good with a wide selection and presented nicely to the residents. Some of the activities that are available are bingo, gym, baseball, live entertainment, poker, game room, and more for the residents to choose from.

Not the right place unless you’re ready for a nursing home. It’s advertised as a resort style living, but far from it. The staff were real nice when I moved in , however as soon as I decided I wasn’t happy there, they became rude and at the end very mean. They made my move out very difficult. The food was disgusting, cold and it was hit or miss if you received the food you ordered. The residents weren’t very nice either. I would not recommend my parents or anyone over 55 ever living here. They just want your money and nothing else. So they will sale you a dream vision of the place, but once you move it it’s not as they would have you believe. Frankly I felt I should have been reimbursed for the false advertising and emotional and mental anguish I suffered at the end. They made my move so stressful that caused my health issues to flare. I was really shocked at their true colors and how they treated me.