The Waterford at Shavano Park

There are some very nice people there - both staff and assistants. However, the services we were told would be provided are not always delivered. There have been periods of up to 14 hours that my mother has been left in bed without an opportunity to go to the bathroom. To be unattended that long is never an acceptable or kind way to take care of and maintain the dignity of someone who cannot take care of their own basic needs. We were promised that staff would provide a minimum of 2 hour rounds in the night where they would have eyes on the residents. Often it doesn't happen. I believe the management at The Etta could improve by providing more intense staff training - setting standards and protocols, and and insisting on staff compliance and excellence. There are many issues that could be improved and better goodwill made (hence higher star reviews) by implementing a better customer-centric service approach. The dignity of the residents should come first, and all to often, it is not.

Having to put your Mom or Dad in a place to be cared for is always a difficult situation. We have been in a few facilities before Aventine at The Etta and I have to say this place is far above our past experiences. The facility is clean and does not "stink". It is open and airy and sits in the middle of a grove of trees. The staff here is truly wonderful. They really care about my mom. If your family has to choose this option for your parent, Aventine at The Etta is a good choice.

I am completely confident and content that the Etta is taking excellent care of my Mom. The amount of activities available for her to be involved in is Great! Turning 92 in August, she is still able to do a lot of things. I am thrilled she has choices!

I would not recommend the Etta to anyone. Honestly, I have nothing good to say about them. Medication (or lack of) and cleanliness was always an issue. Every couple of months they recommended/implemented extra levels of care for additional money each time a concern was raised. Lost clothes and blankets constantly, meds on the floor frequently. Just all around an awful experience and place.

The food is good. I love the activities going on, they keep me active. The medtechs are really great and nice. I am glad they brought [name removed] and [name removed] to the Etta. I had some problems in my rooms but they have fixed them already.

Great place & my Mom is very happy there. Made lots of friends

The Etta had been very accommodating for mom. They keep her busy with activities and the care is good. The staff had been very helpful to me and keeps me informed. Mom started out in the AL and has moved to the Memory Care because of extra care.

Living at the Etta has made me feel at peace , the employees are helpful and they care for me , the resident are friendly and I have made a few friends . The best part is playing Bingo .The food can be a little bit less salty neither the less it’s good .

The staff was very friendly and the place appeared very clean. They worked overtime to get mom's place ready on sort of short notice as she changed which room she wanted to stay in. My mom seemed to like her food, but I did notice that they would get a little backed up at meal time. I would recommend this facility. The people are very friendly and helpful.

They have taken excellent care of my parents in Memory Care. We love how small the Memory Care Unit is. It has a very large family feel to it in Memory Care among the residents and caregivers. I have recommended it to many friends .& family. I am not sure how the price compares to others but we loved how few residents to caregiver ratio it has. My mother passed on [date removed] after a short illness and they were very caring and compassionate through all we r going through. My dad is still living there with dementia and everyone from [name removed] the director over Assisted Living & Memory Care to the newest hired caregiver has given 110% to help him adjust to being without my mom. They were together 79 years

My mom is 102 years old and has been at the ETTA for just over two months now. The staff have been valuable partners in transitioning my mother from her home to memory care. Throughout this difficult transition, the staff have been flexible, compassionate, available and receptive to family involvement, and proactive in identifying needs and offering solutions or helpful resources.

mom has been at THE ETTA memory care facility for six months now. I have nothing but praise for this place and I’ve seen the caretakers be so kind and sweet with not only my mom, but with all of the residents there. I’ve gotten to know several of the caretakers fairly well over the last six months and I’m in awe of how much they care for the people that they are taking care of. Taking care of somebody who has a memory problem is at best difficult, And they seem to go above and beyond all the time. hopefully, you’ll never be in a position to have to find a facility for memory care for somebody you love, but if you do, I would place it at the top of the list.

The staff at The Etta is fantastic!! They’re always available to help us. They respond to every email/text and go above and beyond for my Mom. The nursing staff [name removed] are always so incredibly helpful and knowledgeable. [name removed], always greets you with a warm hello. [name removed] makes sure that every day my Mom stays active. [name removed] and [name removed] are always in good spirits and helpful to all the residence The Etta is filled with kind and loving people. The Executive Director at The Etta at Shavano Park is [name removed]. [name removed] always answers his phone or calls you back if you leave him a msg. He always does his best to get you an answer or attend to any problems you may be having. Every Friday [name removed] writes a wonderful email with what went on that week and attaches beautify pictures of the residents. That’s something I always look forward to. We’re very happy with The Etta but most importantly my Mom is very loves it there.

The facilities are clean, safe and well maintained. The staff is warm and very caring. The residents are generally welcoming and moderately active. There are opportunities for arts and crafts, game playing (bingo, Uno, etc.), and group movie watching. Because of the different level of care options, residents are able to receive the assistance they need / want while maintaining their independence. Frankly, the food fell into the category of "needs improvement" for the better part of the past 18 months. That said, there has been a significant, sustained improvement over the past 60 days.

They need to do a better job of cleaning rooms and getting to the patient a little quicker when they need help with something. It is a beautiful facility that overall I would recommend

The staff take very good care of you , they try to listen to you when your having a bad day , I love [name removed] the RCC she always was good at listening to our problem or always tried to help us in any question we had , They try to encourage us to do activities . The activities are always different .

I love the staff , I enjoy engaging with the residents and staff I enjoy the happy hours I enjoy that the community is clean housekeeping does a good job I am able to make friends I also enjoying going to all activities

I have been very happy here I enjoy the meals and also the activities we have they have helped me keep myself busy . The people have been very kind and helpful . Everyone has been very helpful to me when I needed something .

I would like for my cabinets to be fix a little faster.But [name removed] did a good job in fixing my TV super quickly .Overall they gave treated me kindly and are helpful,people here are understanding ,attentive and giving.

It's a comfortable place to live and it's a place that keep us very busy with different activities and the food is as good as can be, I have felt comfortable and the residents are friendly and you get to meet new people