The William

He's no longer at the William. That got shuttered by Aventine and they herded him and everyone else into some other place and then sold that place off to some other company that's terrible. Pretty bad experience to say the least.

I personally feel that the Williams was just looking for patients to fill their rooms. I specifically mentioned to the head person, that was in charge, that my husband had dementia with hallucinations. She promised me that the nurse on staff that she knew how to handle his needs. The staff in my husband's cottage didn't know how to handle him and they constantly were calling me to help. One staff member got in my face because my husband had an episode and was getting violent. I thought they were trained for this?? The head nurse had no idea what to do to help my husband. He had to be admitted to the hospital for reevaluation of his medications. I found chapter living of San Antonio and he was well taken care of until his passing.

The staff were friendly, gave you hugs, have even visited us over here even though they work at the Etta -- a very family feeling. The William closed 15 May. We were given 30 days notice . Living at [name removed] now but would love to go back to the William..

[Name removed] was a sales manager that helped us initially. She was wonderful with the move-in process and even helped us find some movers to help move my dad's furniture. The nurses and housekeeping people that I met were very nice as well as the staff in the dining room. I liked how the dining room felt more like eating out instead of a cafeteria, so I think that's really nice. All of the staff are very friendly and helpful. When I call the front desk to check on things for my dad, they're always very nice and friendly, and they know exactly who I am. I would recommend this facility. The William is a nice place. And is a good fit for my father.

I like that this place is friendly and welcoming. I love that the staff and management are all nice. I think the food is very good as well. I appreciate that the staff come right away when I need assistance.

It’s been nice living here. I like the food. I love attending activities, it’s so much fun. The staff are helpful and nice. The housekeeping is doing a good job cleaning my room. I am very happy living here.

I truly enjoy living here! I like all of the people that I live with at The William, we really enjoy the activities they provide us, and the care staff is pretty good at their jobs. I can’t think of anything I don’t like.

I love my friends here at the William. I appreciate [names removed] for coming right away when I press my pendant. I love [name removed] too, she is very efficient and prompt on everything. She is always willing to help and always check up on me. I love the activities that we have specially the events we had.

I love living here at the William. I love the food they serve and the staff are very friendly. I appreciate the Activity Director because she keeps us active and she has a lot of fun activities. The general atmosphere is good.

I love living at the William. I enjoy living here specially attending the happy hour. I love spending time and talking with the other residents. The staff are very friendly and helpful. I feel safe living here.

My parents are currently residents at The William and most everything has been very good for them so far at this facility. At the time of move in, the staff to patient ratio at this facility was very good and the staff were ever present and attentive. Medication distribution was a bit bumpy at first, especially since my parents got used to their own system that did not match the facilities specific instructions. Overall, I would recommend The William to others.

My mother was previously a resident at The William. I have moved her to a different facility. My suggestion for improvement: they need to communicate better. No one ever communicated that the AC had been off for a total of 5 days. My mom had to sleep in a room where the outside temperature was over 103 degrees. Her door automatically closes , so it keeps in all the heat. It's pretty sad when my mom, who has dementia, knows to prop a chair to hold open the door so that cool air can come in. Very disappointed in The William.

It's a good place. Very welcoming. We picked because of the homey environment.

Only issue is, when the regular med techs are off, like 2 days a week, they don't get their pills or get them very late in the day or evening. Other than that, she was a mess both physically and mentally when she went into assisted living and she has done 100% turnaround. I am shocked in the transformation and she is having so much fun. I am so thankful for A Place for Mom.

What our family likes the most about The William are the people are all so friendly. I like the fact that I can come and go anytime of the day or night. Based on the experience we have had so far, we would recommend this community to other families

We didn't have a happy experience here. There was a lot of staff turnover. There was no communication with hospice and med techs. We were sold by the original director, and left a couple weeks after my loved one moved in. There is a lot of agency staff for housekeeping. The batteries in the smoke detectors went out, and the community didn't have anyone to assist with replacing the batteries. We saw pests. There was an staff argument in front of residents and visitors and this caused the chef to quit. We had to track down caregivers or med techs to provide medication to our loved one since this wasn't given on time.

The William's staff is very good. They are very friendly and respectful to the residents. The food generally is good. They have a new director over the food and she's making a lot of changes that are for the better. The William has been in a transition. Shortly after moving my loved one in, they lost the Director. So they're still trying to hire the Director and an Activity Director. But overall, my loved one is very happy. The room/apartment that my loved one has is very large and she feels nice and cozy in her apartment. She quickly met a bunch of people that love to play Bingo and has gotten started with that and says she really likes her friends. The building is older, but they are in renovations mode as we speak. So I look forward to good things coming down the road. At this point, I would recommend The William to friends and family.

The community was okay. The food was good. Some of the caregivers were really nice, but they need more training. They need to improve with the leadership/management. My loved one was there a short period of time. They had staffing issues, which was concerning. I was dissapointed with my experience. They didn't seem to be able to take on the load or provide services, that we were paying for.

My loved one picked the community. It's very quiet and some of the ammenities, is not in good shape. The rooms are not in really great shape. They could update the floors, cabinets, and maybe do some remodeling. It could be cleaner and more well cared for. It's not a lot of people for my loved one to engage with. It's not a vibrant community. They don't have activities, that reall appeal to my loved one.