The Gardens of Castle Hills

Overall we've had a great experience with The Gardens of Castle Hills. All of the staff are very caring except for one of the PCAs. Once I told the director about it though, she was much nicer.

The best part of my new home is the atmosphere is to my liking and I would like for this to continue to by my permanent home

I have power of attorney for my sister who has mental health issues. My experience as a caregiver is made more difficult because I live 200 miles away. The Gardens of Castle Hills offers different levels of care. My sister has been a resident of the "memory care" section at "The Gardens" for 4-1/2 years. I have always found the building to be clean, the atmosphere pleasant and the staff caring and responsive. I would not hesitate to recommend this facility.

My husband, who has young onset Alzheimer’s has lived atvthe facility four years, since age 63. New management bought the facility, Gave it the name Gardens at Castle Hills, and have created an excellent, home-like facility. Staff is loving, friendly, and well-trained. The Activities Director creates ongoing engaging experiences for residents and their families. Furthermore, the food is excellent and beautifully prepared. Not as important, but a wonderful feature, is the beautiful grounds.

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I moved my 88 year old dad here about a year ago. I am so thankful for the kindness and care The Gardens provides on a daily basis. The caregivers, chef, nursing staff, owners all know him and take good care of him. Love this place!

The Gardens is just wonderful! Their staff absolutely treats my Mom like family, and are always available to help the family with any needs. Mom felt at home right away. I’m so thankful for everyone who works there!

The Garden of Castle Hills is a great place for love ones who need extra help or attention.

Everyone my brother has come in contact with is warm, friendly and helpful. He is a little withdrawn, but now participates in almost all the activities and trusts the staff as family. The cafe staff make special foods for him on special occasions which delight him. They will even grill a steak for himnow and then. He also enjoys the cocktail hour events and I love that they invite family to each of these and other special celebrations. and birthday celebrations. So caring. He has more of a social life at The Gardens of Castle Hills than he ever had on his own.

The Dining Director has been there for over 20 years. She has built a great team that cares about each and every resident. The food tastes excellent. The presentation is great and smells fantastic. The quality is as good if not better than most restaurants. Then there are the deserts. They bake a specialty mouthwatering cookie that is out of this world. I do not give out 5 Stars often, in my opinion, this kitchen's service and thoughtfulness deserve it.

She was here before covid and now is here after so a lot of protocols and things that have changed. In the beginning the communication was a little off but other than that they were very proactive and organized to keep the residents safe while still letting them socialize safely. They are a non profit facility, so if my grandma does run out of money they will keep her here. Their food is really good, they provide a lot of variety and they are chef prepared meals. My grandma loves all the activities, they have things like bingo, wine night, exercise classes, movie nights, etc. Prior to covid they had church and communion. They have their own transportation as well so they take the residents to their appointments and the grocery store when needed, the bus is extremely nice as well. We are very pleased and I would recommend them to others who are looking.

We chose Ventura Hills because they were able to provide us with the exact number we would be paying, the overall appearance of the facility (it is in a very pretty area), it is a smaller community so 1 on 1 care is better, they really treat them like family here. The room sizes here are bigger than what she came from and it is adequate for her needs. The best part about the community so far has been the location, it is very close to us and it is just such a pleasing environment. All of the residents seem very happy here and we are impressed with Ventura Hills. It is also such a safe place for my mom during COVID because I see how they do everything and I do not have to worry.

2995+ This is a nice place with a beautiful outside area (nice view). Bigger room choices. A bit expensive but have a price break offering right now. Good reviews. Looks the best, so far.

My mom has been here for several months and since the change from Brookdale to Ventura Hills there have some aspects that have thankfully remained the same and some that have changed. The wonderful chef and kitchen staff have maintained the same high quality of food which is so helpful in keeping my mom eating well and enjoying her meals. They are all so accommodating, know the residents likes and dislikes, and dietary restrictions - such a blessing! Activities have remained the same and they are adequate for most residents. Medical staff (the assisted part of assisted-living) though seems to have been reduced. We've had to push to get all the assistance we are paying for. They need to hire at least one more person or two per shift as there have been times when I could not locate ANYONE to get the help that was needed.

Really liked this also, staff were nice and spike to a resident who loves it. The only thing that it is further from family.

I toured here when looking for a place for my sister. It was very, very nice. I liked it but my sister didn’t seem to. I liked the grounds a lot and some of the residents were outside while we were touring. It seemed very safe and very accommodating. The facility was very clean and there weren’t any smells, which is normally the first thing I try to pay attention to. The residents all seemed happy and helpful and everything I saw was beautiful. It was a nice place all around but we ultimately went with a different community.

I really like this community for my dad they are working with me to keep my dad healthy and happy. He just isn't eating the food so the staff helps encourage him to do so. The staff is nice and approachable and very patient with my dad. There are daily activities that they engage him on and he does enjoy them. The staff is really concerned and caring. The grounds are well maintained and is always clean inside. I would a recommend this community.

This community has been a good fit for my mom. She is really adapting and everyone has been very friendly and helpful. I picked this community because the price was in our ball park and more great reasons. I had a chance to talk with the residents and they liked the place and they felt they got the attention they needed from staff. The chef is great. She gives an amazing menu daily with great variety to pick from. I also like how the assistant activities director always invites my mom to activities that are happening and my mom loves some specific games.

We toured this community and we liked the staff that answered the questions we had on the care that is offered. We liked the list of the activities that we offered. We did not like the environment and it did not have the feeling that my mom was looking for. We would recommend that other families tour this community for the care of family member.