The Westmark

Return of last month prorated funds kept by the corporation. It's going to take an attorney to fight this . Because of this I will not refer anyone. The resident care was good to excellent, but I would not recommend to anyone because as far as I'm concerned, they did not refund overpayments or prorated payments as stated in our contract. They are uncooperative and the facility does not help.

I would say the community is well run and well maintained. The food is excellent. The staff genuinely care and are knowledgable. We chose this community over others because it was so clean. And we also felt the sense of community when we would visit, that feeling has continued even now. Always so welcoming.

What our family likes the most about the community is the Kindness of all the employees.. The care that they give my Mom. Our based on the experience we have had so far we would recommend this community to others.

I hope I do not need this level of care but in the future if I do, I want to be at Brookdale N. Fredericksburg community. What our family likes the most about this community is the level of care and compassion from the staff members and management. The food also is delicious and we would highly recommend them to other families.

I you’re this facility for placement for my husband as a memory care. I loved the small size of the facility and met many of the staff members. I saw activities with the residents and some were even waiting in the wonderful smelling dining room for lunch. I knew I would be very comfortable having my husband there to receive appropriate and stimulating care!

In all the places I looked at for my father to live with memory care when I walked into Brookdale to tour with management, I knew I had found the place just by walking in the doors. There were no unpleasant odors, someone to greet me immediately as I came through the door, and lastly, it was unremarkably clean. Brookdale made me feel at home and that is exactly what I needed in the middle of uncertainty. My father has flourished since being in Brookdale and that is a wonderful thing to witness. The team takes great care of my father and I have a sense of peace having him at Brookdale. Alzheimer's is a nasty disease but to see the staff give of themselves with each patient is remarkable. Thank you for your patience and care and yes the pictures and videos.

What we like most about Brookdale N Fredericksburg Road, is the staff working there and the home itself. Based on the experience so far we would recommend this community to other families looking for a place for their loved ones.

Staff is fantastic. They are there for me when needed. I'm glad that I can walk out the door and there's someone to talk to! The residents are my favaorite. The entertainment is great, as well.

I love it here! The best place that I could be. My family agrees! I'm staying for life.

I've been here around 6 months and I just got a bill that my rent was going up by [amount removed] I don't know what world they live in perhaps Mother Russia but I've never heard of this my other complaint is the nurses are very good but not courteous they do not knock before they bust in your door

My father has been in Brookdale N. on Fredericksburg Rd. in San Antonio for a few months. So far, so good. Like other businesses they struggle to keep staff, but the core management team is solid and attentive. They seem stretched pretty thin on staff, but do a decent job. The admin and maintenance folks are great. The cleanliness of the overall facility needs to be improved though. When I have raised concerns or when we've had issues, Ross and team have been attentive and responsive. The value for price is OK, but the add on services can get pricey and need t o be monitored. All in all, a good facility in a decent area of town and good team.

The employees that work in assisted living are super friendly - memory care employees were not as friendly. I would tell others to make sure you provide them a 30 day written notice if you are going to be moving your loved one out. I reached out to Brookdale for information I needed to help find a new home for my relative and no one ever responded.

My sister and I toured Brookdale when we were looking for assisted living places for our parents. We happened to meet the sales manager who gave us a tour of the studio apartment. She was extremely helpful and provided the most information of anyone we have come across in our journey. She is a great asset to Brookdale and we learned a lot from her in the short time we spoke. Fortunately, our parents are able to stay in their home for the time being, so we have put our search on hold for now. However, I am so glad we had the opportunity to meet the sales manager.

The grace of God lead us here. [name removed] kept calling me and everything just ended up working out perfectly. The management staff is top notch and they have been great. The meals are really good and my mom is very happy with the options that she gets to choose from. I would recommend Brookdale N. Fredericksburg Road to others.

My son and I found everyone at Brookdale North to be very professional, kind and caring as we entered into the next phase of searching for a home for the care for our aunt. We appreciate the way we are treated as well as for the well being of our aunt.