The Haven and The Laurels in Stone Oak

Yes, I would definitely recommend the facility. I was not able to visit since I live out of town. But my sisters in law got to know the staff who took care of Mom. They thought everyone loved what they did for a living and took great care looking after Mom. The meals were good. The staff were very patient when trying to make sure Mom ate enough. We appreciated how clean and bright the facility was. Housekeeping did a wonderful job. My husband had POA. Staff was very careful to keep him updated every step of the way. They were very good at letting us know what we could do to help them meet Mom's needs. She wasn't in your care for a very long time. But, we are grateful and confident that we made the best decision possible when selecting the Haven to look after Mom.

Overall, it's a nice place. Mom seems happy there. The word I get from mom about the food is that several ladies complain that the food is always the same thing. The menu doesn't seem to change much. And sometimes on certain occasions they don't serve enough. On Mother's Day mom said that everything was just normal, nothing special...except a VERY small portion dessert (about 4 bites). That was very frustrating to me.

The Haven is a very warm and cozy environment that has a good staff to resident ratio. They engage the residents no matter where they are on their dementia journey. The staff is caring and communicate about any issues or concerns. They work hand in hand with hospice to insure physical/ health issues / medications / cleanliness are routinely tended to and administered properly. I personally struggled with putting my Mom in a care facility, but The Haven staff has provided the right level of care and comfort for my Mom. I cannot imagine her being at any other facility. Also, the Haven is a certified partner with VA home assistance program, which means for qualifying veterans and their spouse they provide a housing stipend that helps offset the cost.

It is a great facility that has taken good care of my mom and I'd recommend it to any family that's looking for someone to care for their loved ones. This facility doesn't feel or look like a nursing home or memory care facility. You can tell there was a lot of thought and love put into making the facility feel like a community so the residence feel at peace and at home.

My loved one is currently a resident at The Haven and The Laurels in Stone Oak and everything has been great for her so far. It is a great community and we are very happy to have found it. I would recommend The Haven and The Laurels in Stone Oak to others.

I like the appearance of facility. My dad has a nice room although little frig and microwave are old and do not work properly. Food has gone downhill. They aren't providing enough protein for residents, too greasy and salty sometimes for elderly people.

Staff is very friendly and helpful. They do a great job keeping the facility clean as well as the apartment. Move in was easy, no issues. Mom loves the meals and says the food is very good. I have already recommended them and have friends that have placed their loved ones there.

The staff are very helpful and seem to genuinely care about the patients. They work with each person to build a schedule that suites them. You can be as active in social activities as you want or just be comfortable in your room.The food is good but could be better.I looked at a lot of places and this one felt the most relaxed and homey.

Mother has been relatively pleased with The Laurels. Most of the aides are very kind and helpful to her. She has complained about the food selections and has wished there were different activities that she might enjoy. We chose this community because they had nice room layouts that were more spacious than some others I looked at. In addition, I liked the meal choices instead in just one fixed meal . The building was centrally located near hospitals and doctors offices and more convenient for me to visit frequently. Another big selling point was the assistance with filing for VA benefits at no additional charge.

My mom lives at The Haven and The Laurels in Stone Oak. I usually visit my mom once a week and every time I am there I find the staff friendly and helpful. The Activity Director, [name removed], is an angel. She has so much energy and enjoys time with the residents. Typically, communication with the family has been good. Sometimes it may take a few days for them to respond to my questions. I've eaten some of the food there and I find it delicious and my mom cleans her plate, too. The housekeeping is good, trash is constantly being emptied and I've never seen it in disarray. I would recommend this facility to family and friends.

It was clean, she gets an actual apartment for privacy with a community, the staff is very caring and competent, it's close to where my father lives, it allows her puppy and it was the least expensive of the places I toured. I have already recommended it to others.

My loved one is a current resident at The Haven and The Laurels in Stone Oak. The facility is very clean. The staff is friendly. The food is tasty and there are multiple options. They have a lot of activities for the residents, which has been a blessing for us. I would definitely recommend this facility to family and friends.

My mom is a resident at The Haven and The Laurels in Stone Oak. Her experience has been great, overall. The staff is very helpful and polite. The housekeeping does a good job with keeping the rooms clean, etc. I would recommend this facility to family and friends.

Staff helpful even when mother was not cooperating.

My family and loved one have had a positive experience with The Haven and The Laurels in Stone Oak. The staff communication with the family has been good and responsive, anytime we have questions about our loved one. The staff are friendly and helpful as well.

It's great - it's not like a typical care facility. The hallway is set up like a neighborhood, so it looks like a little town when you leave your living area. I like that it gives my loved one the feeling of being able to leave and go out and about even though she's not physically able to leave the memory care unit. I haven't had any issues . The staff are all friendly and helpful. And the cost is decent for all they do.

The staff at The Haven and The Laurels are always very welcoming, right as I am signing in. The aids and techs always acknowledge me when I'm visiting. They always make sure that I'm informed of my loved one's status when I arrive. The staff at The Haven and The Laurels in Stone Oak respond in a swift amount of time, if my loved one needs assistance. The staff always assists my loved one to the very best of their ability. I haven't had a chance to get to know a lot of the people, but the staff that I do interact with are caring and they always tell me that they enjoy being around my loved one. The dining room is in the center of a u-shaped set up called a "neighborhood", so when my loved one walks out of her door, she always knows where to go and where she is at in the community. That is so important for memory care. You must go to the website and look at the photos! In the center of the U-shape is the hair salon, dining area and ice cream parlor. It makes it feel like a neighborhood community! Everyone will get together for meals. The community provides menu choices that are balance and healthy. It is really good food. They make sure mom gets her favorite snacks that I bring in for her to have. When my loved one requests snacks, the staff make sure she receives in in a timely manner. They offer activities to my loved one, but she typically likes to be in her room. There is a huge calendar with all the activities and they always invite her. The balance of care and cost is 5 stars! The care they extend to my loved one, in a memory care situation, is worth it! I trust them with my loved one and I know that she can not get outside of the secured area. Again, that is very important for my loved ones condition.

It's not the #1 place in San Antonio, but it's a very good place. They seem to care. They're friendly, and basic care is good. Before we came, we asked people about the food, and they told us it's good. But my mom doesn't care for it - she would like to see more variety.

It's a great a place. We picked this community, because of the quality of the establishment, and the people. It's a pretty nice place. I would recommend to other families.