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Everything generally is good regarding the care. They do not communicate very well regarding her condition and never told me she had Covid recently. I had to hear that from her hospice nurse after the fact. Now that my mother is on hospice I'm getting many more updates.... Read more
Build your home at Brookdale Hollywood Park and discover the difference personalized care, homey amenities, and 24/7 support can make. Thanks to a combination of memory care and assisted living options, residents can receive the support they need to age comfortably in place. Plus, all apartment homes are easy to navigate and include soothing color schemes to help residents feel at ease.
To help ensure residents’ safety, the staff is available 24 hours a day, seven days a week to be alerted to an emergency situation, and an alert system is also in place to provide additional peace of mind. Aside from providing around-the-clock care, the staff manages meal preparation, housekeeping, transportation, and home maintenance. Concierge services are also available.
Located in the San Antonio metro area, Brookdale Hollywood Park is close to the San Antonio Aquarium and other colorful sights. Residents are welcome to plan fun, off-site adventures — like delicious picnics or fishing trips at Canyon Lake — with their loved ones, or enjoy their time together at home. As a family-friendly community, Brookdale offers residents’ loved ones access to guest suites to use while visiting, and a community space can be reserved to host private parties and events.
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Activities Offsite
Activities Onsite
Beautician Onsite
Devotional Services Offsite
Devotional Services Onsite
Indoor Common Areas
Meals Provided
Outdoor Common Areas
Private Bath
Swimming Pool / Hot Tub
Vegetarian
8.8
Review Score
Review Score
56 reviews8.8
Out of 10
5 star
42%
4 star
33%
3 star
17%
2 star
8%
1 star
4%
A Place for Mom has scored Brookdale Hollywood Park with 8.8 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Brookdale Hollywood Park has 56 reviews with an average "overall experience" of 4 out of 5.
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Everything generally is good regarding the care. They do not communicate very well regarding her condition and never told me she had Covid recently. I had to hear that from her hospice nurse after the fact. Now that my mother is on hospice I'm getting many more updates.
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No others for comparison. Very satisfied with overall care. We are self-med and wife was put on Hospice after 1.5 months. It was the only one I visited and it met all my expectations for cleanliness and cost. The employees all were smiling and greeted us. Big thing was lack of urine smell and staff friendliness.
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All of the time I've been here has been top of the line in cleanliness, service, individual needs always met, caring service. Care givers always give their best, starting with a smile and greeting by name. Executive staff joins with care givers in service to residents demonstrating unity of service ..but most of all CARE. The entire residence is kept clean daily and appropriately decorated !!! Snacks are kept available! Three meals a day are served beginning with a full nutitious breakfast!! Dining room is set with white table linens and food is served to residents seated at table. I have enjoyed every day I have been here and will be for the rest of my life!!!
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The food was terrible, the care wasn't great, the place needed a good cleaning and new paint and when he passed his wallet was in his pants in the laundry. When we got it back the cash ($[removed]) and his social security card were missing. His ID was still there. We know he didn't need to have cash with him and he should not have had his social security card with him but try and tell that to a man with Alzheimer's.
Response from Brookdale Hollywood Park
September 25, 2024Thank you for taking the time to provide us with your feedback. Your feedback will be shared with management.
Learn the names of as many staff as you can and visit often to know what is really going on. They need to hire a better chef and have at least two good choices. Sometimes not enough staff to go get wheelchair residents and hardly any activities in the afternoon. Lots of empty rooms. Only started to get more residents when I decided to move my mom.
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Response from Brookdale Hollywood Park
September 5, 2024We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
My loved one was previously a resident at Brookdale Hollywood Park and it was a great experience for her there. They were outstanding for the treatment that my loved one received there. Without a doubt, I would recommend Brookdale Hollywood Park to others for themselves or their loved ones.
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All staff members treat residents with love and care. Sometimes seems there aren't sufficient numbers on duty (daytime--only time I have experience with). Not a lot of "rounding up" of residents for activities. Some of the ones more "with it" independently come to activities. Those requiring a little encouraging don't always get that encouragement. Meals--offered options, but sometimes don't get what they selected (when they managed to select). And sometimes a simpler menu would be more appealing.
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It meet our needs and they had an upbeat attitude about their residents. They were willing to take on the challenge.
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Brookdale Hollywood Park has great staff members working there, they are friendly and responsive. We like the rooms they have available for their residents. They were clean and updated. We would recommend this community to other families.
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The staff is caring and conscientious. The food is delicious, and there are a lot of engaging activities. We have been pleased to see our mom so well adjusted and happy there.
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My loved one is currently a resident at Brookdale Hollywood Park and everything has been good for her at this facility so far. The housekeeping is good. The staff are all helpful and kind. If you want good communication you really have to come and visit often to see for yourself. The move in process was good. The food is fine. I wish there was a separate room for activities and more flowers inside and out.
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My loved one is currently a resident at Brookdale Hollywood Park and everything about the experience has been great so far. It's a personal thing for us and everyone has different opinions, but the staff and everyone at this facility is very kind and courteous to us. I would recommend this facility to everyone!
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Our family had an in person tour with Brookdale Hollywood Park and we were very impressed. It would of probably been our first choice if our loved one had needed their memory care.
They did not care for our loved one as they promised they would. The facility is empty most times, and the staff does not answer phone calls. We wish we had been advised not to go to this location.
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Response from Brookdale Hollywood Park
April 14, 2023We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
The staff was friendly and everything. But walking through on our tour, it seemed more like a nursing home. It felt kind of depressing, which was not the atmosphere I wanted for my loved one.
Response from Brookdale Hollywood Park
January 10, 2023We are sorry to hear your tour of Brookdale Hollywood Park did not meet your expectations. We want to thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
Very pleasant staff and atmosphere of the facility.
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We chose Brookdale Hollywood Park because we needed to find placement for my mom quickly and they had availability at the time and worked quick with us and were able to see us on a Sunday. We really liked the sales lady we worked with and we felt comfortable with them right away. It is a smaller facility and the staff know all the residents by name. I would definitely recommend to others looking.
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We chose Brookdale Hollywood Park because this appeared to be the best one out of several that we looked at for type B assisted living. The room sizes are good for what her needs are. I think they could improve on the accuracy and timing on delivery of the medications. They do have a memory care unit attached to the regular type B assisted living facility, so if your loved one needs that care that is available.
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Our family had an in person tour, and on the tour the director was very nice and very thorough. However, the facility was a little older, it did not feel as nice as some of the other communities we were looking at. Also the amenities were not as nice.
It is a friendly community, the staff are very helpful. When I approach the staff about a concern they take care of the problem quickly. The staff are patient with the residents when transitioning into the community. The location is very good and off the freeway. It is a nice community, and family is happy our loved one is there. They have a beautiful courtyard., and a nice patio off the dining room for the residents.
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See what the neighborhood has to offer and what’s nearby:
Brookdale Hollywood Park offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Brookdale Hollywood Park 8.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (210) 495-9340 to reach a resident at Brookdale Hollywood Park.
To reach a resident at Brookdale Hollywood Park call: (210) 495-9340
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.