Arbor Terrace Mount Laurel

My parents are paying over [fee removed] a month for both of them to be there. I think we should expect that everything be at least adequate, however, it is not. We like the engagement staff, they are all hard workers and they do a good job. The main problem with the facility is the inconsistency in care to my parents. It all depends on which staff members are on duty. Many of the staff members are inadequate some very, very good. So it's the lack of consistency that it's the problem. Also, the management does not respond appropriately to our concerns. They often have excuses and never take any responsibility for things that go wrong.

Had a great experience with Arbor Terrace. I would recommend.

The staff are friendly and helpful. Sometimes it seems that there could be more staff to attend to the residents. Overall I would recommend Arbor Terrace Mount Laurel to others looking for care for a loved one.

There needs to be a category for communication. I would tell others looking into Arbor Terrace Mount Laurel to make sure and stay on top of things if you have to put a parent in memory care. Understand how they are evaluated.

Words cannot express our thanks for the love & care our mom got at Arbor Terrace Mt Laurel. She passed away a few weeks ago surrounded by the amazing staff that loved her & took exceptional care of her! My Dad is still at Arbor Terrace & we feel secure he is well taken care of also. We cannot thank [name removed] enough for going above & beyond to make sure moms needs were met. It is appreciated more than you know. Many many thanks to the amazing staff who went above & beyond to make moms last weeks & days comfortable! She adored everyone but [name removed]& [name removed]became ‘family’ to her & to us also. Thank you from the bottom of our hearts! It won’t be forgotten! I would highly recommend Arbor Terrace, Mt Laurel NJ.

My mom resides here in evergreen . [name removed] who basically does the fun entertainment for the evergreen residents and [name removed] who keeps the rooms spotless are so very caring to these people they go beyond their jobs! Ty

Our mom was quite content with her lifestyle, so making a change to assisted living after 93 years was going to be a major challenge. Changes are not easy. After visiting several facilities, Arbor Terrace stood out as the best. It was the choice of our mom of and of her families as well. Agreeing on a facility was a major concern for all of us. Now, after 2 years living at Arbor Terrace, our mom remains a happy, and comfortable resident. The building is modern and has a beautiful interior that makes the environment so vibrant for the residents. But most importantly is the the staff. They are caring, respectful and personal to each resident. The building is clean, the food is good and the activities are abundant and creative. The Director, [name removed], is approachable, always available, and responsive. Being professional and knowledgeable, [name removed]knows how to properly manage this type facility. Kudo’s to all at Arbor Terrace!

We picked this community becasue it was highly recommend, tour and presentation was good, and close to my house. They have had a lot of food directors, and staffing seems to be an issue. Sometimes the food is good, and sometimes it's not, which is a major issue amongst the residents.. Most of the people are great. They work hard and do their best. On the other hand, the director of the place is not transparent, lacks communication, and resolving issues. She's not real good at admitting when there is an issue. I want to feel like our concerns are important, since we are a paying customer. They could also improve on, fixing the transporation bus for the residents.

It's a wonderful, beautiful facility. The staff is absolutely second to none. Unfortunately my husband had special needs that resulted in him needing to be placed in a special facility. But they were so kind to me through the process. And it was such a loving place. I would definitely recommend them to families who have loved ones with memory loss.

Very accommodating and really remember everyone even with residents wearing masks due to Covid. Husband raves about the food and it really is great. His needs are met and is safe place for him, overall has been wonderful.

I visited Arbor Terrace Mount Laurel while researching communities for my aunt. Everyone I met was so warm and helpful. If you are wanting a warm and welcoming community make sure Arbor Terrace is on your list.

My aunt moved to Arbor Terrace Mount Laurel about [date removed] . It was a difficult decision to move her, but she couldn't be home alone anymore. She wasn't ready for a memory care program, but we were afraid that assisted living would be too overwhelming for her. When we visited Arbor Terrace we were introduced to their Bridges program, which gave her the best of both worlds. We can't say enough wonderful things about the program and Arbor in general. The residents, staff, apartments, and amenities are all top notch!

The staff members so far have been wonderful, and the people who run the front desk are great. However the administrative staff has had some turnover on top of coping with covid and the laws in the staff, but they are still very careful. Anyone who has had interaction with our loved one so far has been wonderful. The physical therapist has been fantastic. Our loved one is very happy with the meals and dining service so far. No complaints so far about this community, our loved one says the staff are not workers but her friends and family.

Arbor Terrace Mount Laurel is a beautiful facility and they have a wide range of activities for the residents. They also have multiple categories of different size apartments.

We chose Arbor Terrace because of the location, facility, the staff members, and my dad was one of the first ones to move in. They were excellent with communication with everything that has been going on. It is a very beautiful facility and my dad is happy here, I could not ask for more. I would highly recommend.