Spring Hills Cherry Hill

Overall we are very happy with the care and accommodation she has! The staff have been wonderful and consistently communicate any needs or concerns they may have with Mom-Mom. Mom-Moms concern has been the speed in response when she pushes her button but we believe it's her requesting immediate response not taking into consideration that the staff may be helping/assisting another resident. She also added that the food has changed recently and it's not as good as it was.

Management has turned a very nice "opulent level" community into a merely ordinary community. They could have introduced a new level, new concept of senior living and been a trail blazer. Instead they have chosen to be penny wise and pound foolish.

Definitely recommend to others. She is doing very well there and receives excellent care from the staff based on my nephew's comments as he sees her almost every day.

A peek behind the curtain! This corporation is for profit only. Educate yourself before going into Spring Hill. Staff goes into rooms anytime, items disappear and nothing is being done as Spring Hill says it will. The poor staff is always turning over due to lack of pay. Residents have to be able to care for themselves on a cognitive and mobile ability or find another facility. Our experiences with this location is. poorly run, understaffed, doctors don’t show up and no one returns calls. You physically have to fight for a parent who is paying astronomical monthly fees. No one does what they say they will!

Horrible experience. It's great for independent living, but not assisted living. Doctors don't show up or return calls. Nurses always too busy no call backs. Rooms not vacuumed and cleaned as promised. They also screwed us out of money.

[name removed] and [name removed] are incredible and show genuine care for not only the residents but their families. Absolutely would recommend this community to others! During our initial tours some of the residents even expressed how much they liked it there. Felt good knowing it wasn't a "show" they were putting on.

From the front office, front desk, all of the caregivers and maintenance, they were all very nice, loving and care to my mom. (Even on her bads days when she could be difficult)I would definitely recommend Springhills to anyone and everyone.

Overall the facility is fine. A little tired in some places but located in a central easy accessible area. Staff overall was wonderful to us. Very helpful and caring. That is all of the staff, housekeepers, aids and nurses. Especially the last week and after Donna passed. I remained for about two weeks and everyone was caring and kind to me. I would return if my health and condition warranted.

I would recommend the community to others for their loved ones. The staff and residents have been very pleasant, friendly and helpful. The community was upfront with the information we requested and there were no surprises along the way. The staff communication with the family has been very good. They are responsive to our questions and they have been proactive in reaching out when they need to let us know about our loved one.

I would recommend that your loved one be able to speak to the caretakers. It would be nice for the staff to be able to care for the hygiene of my loved one more frequently without having to be asked. The community is very friendly and beautifully decorated inside.

This is a nice looking community, but don't expect the costs to be what they say they are. The fee starts as a flat rate, and then it goes up based on the individual's care needs. The price point compared to the competition is better, along with the community. There was several leadership staff changes right after my loved one moved in, and this lead to chaos for my loved one and myself. The people that are here now, they try to be proactive.

They make me feel like family!

The community always smells fresh. We do have to make sure we are attentive of my mother's room after they clean it. Overall, the community is always spotless and they do an excellent job keeping up. The staff responds very quickly to our questions and concerns, especially regarding my mother's care. They do offer a variety of activities for the residents and they seem to have something that appeals to everyone. Spring Hills Cherry Hill is very expensive, however the quality of care and peace of mind are very high.