Spring Hills Cherry Hill

We moved our mother to Spring Hills in August 2013 and was told that she'd be guaranteed a Medicaid bed after spending her entire life savings there (they told us not to tell anyone about this agreement). Spring Hills assured us that they had the proper Memory Care programs available and we were comforted to know that our mother would receive the care she needed as her dementia worsened. Spring Hills assured us that this was the place for our mother. Instead, our mother was involuntarily DISCHARGED twenty months later after Spring Hills took almost the entirety of our mother's life savings, claiming they could no longer care for her. And they did not even tell us on the phone or in person, they sent a letter in the mail!! Spring Hills received the benefit of the agreement and our mother was thrown to the street. The employee turnover at this facility is insane. Every other week there was a new person calling us that we had never spoken to before, and they barely knew anything about our mother. She once went to the nurse's office complaining of shortened breath and they sent her to the hospital without contacting us, without sending her with her medications, with her medication list, or even with someone from Spring Hills!! That experience alone epitomizes how much they care about their residents. When we personally went to Spring Hills to get our mother's medical records, they refused to provide them to us because it was "after business hours." It was only 8 pm and our mother was sent to the hospital at 6 pm! They told us we could come back tomorrow and pay $1/page! After taking our mother's entire life savings they wanted even more money and did not care that the hospital needed this information for our mother's health!! I beg of anyone reading this review - before you place a loved one at Spring Hills, visit other communities. While this place looks nice and new, not only is the layout awful for the elderly, the staff is as well! The "care levels" they claim to have are all fake. They increased our mother's care level, charged us an additional $1,650/month, and never once sent a description of what the new care included. And even after that, they discharged her and kept charging for the care that they said they could no longer provide! The management of this facility repeatedly dodged our phone calls. They would send emails and we would call back immediately and they would not be there to speak. They even once allowed another resident's family to remove our mother from the facility and take her overnight without her medications and without informing us!! Spring Hills Cherry Hill is essentially a hotel with an all-you-can-eat cafeteria, claiming to offer services that they do not. Loved ones beware. You can do better than this place and your loved one deserves better.

When I approached Spring Hills about placing my Mom who had a stroke that left Her right side immobile and unable to speak. Throughout the interview process I received nothing but assurance that they could hanfke Mom in her condition and was lead to believe that the assigned level of care(highest) she would receive would address all of her needs. This was sadly misleading. While there is no doubt in my mind the staff cares for the residents their failure to consistently deliver has left me disappointed. I am paying extra for the personal care I was lead to believe was included ( this place is lovely but very expensive to begin with) in monthly fees. With better communication, staffing and practices this place could be great. At present its good and considering it was the best of all I've seen Mom will stay for now.

I AM A FAMILY MEMBER. ON BEHALF OF MY FATHER, HE HAS RECEIVED EXCELLENT CARE REGARDING HIS MEDICAL CARE AND NUTRITION CONCERNS. ADDITIONALLY, WHEN I ACCOMPANY MY FATHER TO HIS DOCTOR'S, SHCH STAFF HAVE HIM DRESSED AND READY TO GO. THIS IS IMPORTANT TO ME SINCE I LIVE OVER 60 MINUTES FROM THE CHERRY HILL FACILITY. FINALLY, THEY KEEP ACCURATE RECORDS OF ALL HIS MEDS AND WHO THE ADMINISTERING PERSON WAS.

We took a tour of Spring Hills and again this was a senior living and Memory Care under the same roof. Very nice place that was once a Hotel that has been converted to Senior Living

Spring Hills Cherry Hill is a very nice place. Nice enough that I almost want to live there myself. Everybody there has been very very nice. I have eaten there twice and the food is fabulous. They are very accommodating to get moms feedback and suit her preferences, even on seemingly little things. My one complaint is with the activities. They do have good activities, but mom specifically asked if she would be able to play bridge with the other residents. That was the one thing she really wanted, and they said yes, apparently not knowing that it takes a lot to learn the game and is not easy to teach seniors that have never played before, so that has not worked out as she hoped and we expected. For the most part though it has been an excellent experience.

Excellent community that caters to the needs of each and every resident.<br />The facility is maintained well and all residents that I met were extremely happy to be there.<br />I will consider Spring Hills Cherry Hill for myself when it is my time for Assisted Living Care.

Things have gone well so far with Spring Hills of Cherry Hill! It's a nice looking facility, they keep it very clean, and the staff are all very friendly. They do a good job communicating with families and have been very accommodating regarding facilitating any of my loved one's specific needs.

Executive Director, Mr. Mike Lando, eased my mind regarding our possible future need for an assisted living community. The tour and information presented to us by Mr. Lando addressed my concerns. Making a decision regarding assisted living care is not an easy one to make. After walking away from other communities I have visited feeling discouraged, I walked away from Spring Hills Cherry Hill with renewed hope that if an assisted living community were in my future, in one way or another, it could be a pleasant life experience.

My mom is at Spring Hills and I can't say enough good things about it. Not only is it a clean and beautiful place.. but the staff is very friendly and respectful and helpful. You can tell that the staff really cares about the people and that is such an important factor. Spring Hills is managed well and the Administrator bends over backwards to make sure the residents are happy and cared for. He is a rare breath of fresh air.

They do a good job. They have the nurse right on the same floor. They do have a lot of amenities, on weekdays you can get valet parking. They have a restaurant onsite. They are pretty responsive in their care. They keep the community nice and clean, and the staff is very friendly. It is very expensive, and I don't know how long we will be able to stay, though I will do my best for as long as I can.

Great! Jessica was great and we liked this place a lot.

We really liked the look of this place when we were looking into options for Mom. We know Mom would have a difficult time transitioning to assisted living, but this place was very nice looking and we feel like it would have worked out well. We selected another community, but this one was definitely in our top 3.

For one thing, this location was just too big for Mom to be comfortable in. It would take too much of her day just getting too and from different parts of the facility. Also one big negative was that during our tour, which was 2 hours long, we only ended up seeing 2 staff members.

My Mom really enjoys this community! It's well decorated, and the residents are friendly, alert, and ambulatory. She loves the crocheting group, and enjoys the on-site hairdresser. This was the first community we toured, and we came back to it after seeing numerous others. Mom would like it if the theater got movies more often, and if there were more trips out in a week. I also have had difficulties with the physicians that visit, I don't feel like they provide the same level of service our family doctor did.

My mom is there. We are liking it very much! Things are working out very well for us. They renovated the whole building, used to be a hotel. Rooms are very spacious and laid out nicely. She gets around in the wheelchair, but she is hardly ever in her room. There are so many activities, and she has made some friends at different functions. Nurses check in a couple hours every evening. They distribute all the meds correctly and on time. We feel like she's very safe. We had to do all of this very quickly, and we found out after my mom was in that Cherry Hill was a 3 year commitment before Medicaid is accepted, which was a bit of a surprise because the other Spring Hills campus was a 2 year commitment.

Our experience working with the staff at Spring Hills has been top notch caring people from sales staff to maintenance. Sometimes there have been a few details where we had to speak up and iron out a few inconsistencies but the caregivers and the nursing staff have been very attentive to my sister who needs assistance when showering and dressing to be certain she doesn't injure herself. The rehab care there has been excellent for both my sister and brother in law. They are both doing much better than when they arrived there. The medical personnel who are seeing them have adjusted my sisters meds so she is no longer a zombie. Prior to arriving at Spring Hills she was over-medicated. She is back to being herself.

If you're looking for a place that has assisted living, good food and is beautiful, then this is the place for you. If you're looking for a dementia care unit....then pass this one by. They have a small wing for dementia care "spring cottage", but it is only a hallway of rooms that are so brightly lit it always looks like daytime, since each room has a panel window on the side, there is always light shining through the window. Can be very confusing for someone with dementia. Their form of mental "therapy" consisted of the therapist putting in a video of old people doing therapy.....yes watching a video of a therapy session...while the "therapist" texts on her phone as the residents watch.

This was beautiful, but there were a lot of steps and my dad had been on a walker, unsteadily, and he ended up breaking his arm where he was before so he was in a wheelchair. They had ramps but with the steps we were afraid of him falling. It was nice, but it wasn't right for him.

Beautiful facility and probably perfect for people looking for assisted living. Not pleased at all with the dementia care. From lack of help in transitioning mom and admitting her to putting out fires instead of anticipating them....I will be placing my mom in a different facility.

Lunch/toured with Sajet Patel. Beautiful property, lots of activities, good meal/menu, decent sized units. Overall impression - this would be a great place for mom & dad; can they afford it?