Westhaven Manor

Overall I thought it was pretty good. They had lots of activities, including senior citizen outings. There's a pool room, a library, a movie theater, just lots of different things to do. Their maintenance crew was great. If something went wrong they'd get right on it. The staff in general were great, and took care of everything. The ones I dealt with - really only two of them - were very friendly. My loved ones told me the food was pretty good. I thought the rent was a little high for the size of the apartments. But they were real nice and clean, and it was a nice place. I would definitely would recommend this place to others.

Toured online without tour guide was able to get all information on rates and floor plans as well as amenities. Had problem viewing laundry facility but otherwise well pleased

Took a tour Friday, [date removed]. BOTTOM LINE = UNDECIDED PROS: Location ideal!Beautiful landscaping. Common rooms tastefully decorated. One bedroom had very large barrier-free bathroom. Also snack bar. Two bedroom had very large storage area. Central air. Sale on one bedroom at 999. CONS: Small kitchen with electric range. two bedroom is priced way too high at 1550.

Mother moved in and loves the apartment everyone is very friendly. Staff and other residents

We drove by this place, does not look like the pictures. Does not look like the units are in good condition.

I am so glad you recommended West Haven. It is a lovely place, and I really like my apartment! [Name removed] and all the staff are friendly and so helpful, and the residents couldn’t be nicer. Thank you for your help!

Very bright unit, friendly staff and residents. Wish units had washer and dryers ( laundry available). Liked the ability to purchase dinner either by the month or punch card. Seemed to be an active and engaging location!

Really nice place and very affordable. We didn’t choose this place only because of level of care mom needed. Not the best for limited mobility.

My mom seems to be doing okay and better than the other place she was at. She is a lot closer to us and within a few miles from stores and family and it is easy for her to drive to. The community is nice and everything they charge for is a la carte. They have games and cards for the residents. They go on a lot of trips, they recently went to Turkeyville. They clean her apartment and wash her laundry once a week. It has been working out better for her becoming a resident here.

Our mother has adjusted beautifully to moving in to her apartment at Westhaven Manor. [Removed], leasing agent, was very accommodating and addressed all concerns. All staff is very friendly. Apartment is clean and spacious. A few suggestions: brighten halls and add complimentary coffee,tea, juices/fruit to kitchen offerings throughout day.

We were very fortunate to have a social worker from the hospital to recommend this place.and it worked out. This community tends to run more on the independent living side versus a assisted living community. There is the room rate but then any extra services you would want are additional charges such as housekeeping. laundry, Activites meal plans, medical help etc. My wife has settled in nicely and is starting to make friends with the other residents and she has activities. They only serve dinner and at best is passable very standard American cuisine, not a good variety. The staff is very good very friendly

When we toured this facility, we found that it was very nice. However, my main concern was that this facility was not too budget friendly. We were also concerned that we would have had to pay extra for my loved one to receive meals.

What an amazing place for seniors!! My mom loves it at Westhaven. Thank you to the great staff for making her feel at home.

Everything there is great except for the food. The dinners are not eatable 50% of the time. My mother has her meals delivered to her apartment. They come anywhere from 5-6:45. The portions are smaller than the ones that they serve in hospitals. The meals are basically the same every month. The food flavor is basically for someone one a bland diet. For almost $9.00 you would think it would be better.

My moms heat has gone out 8 TIMES IN THE PAST 5 WEEKS!!! They say the furnace needs to be replaced, but they refuse to replace it!!! My moms apartment is always BLOWING COLD AIR IN THE WINTER!!! She pays over $1500.00/month to live in these HORRIBLE conditions! Then when she complains, THE MANAGER YELLS AT HER AND TELLS HER NOT TO START STUFF!!! My mom is so afraid of the manager yelling at her and retaliating! I am so OVER this manager YELLING AT MY MOM FOR WANTING HER HEAT FIXED!!! There are several residents whose heat are going out, but they REFUSE to replace it! They just send their maintenance men who are NOT HVAC, they get it running and the next day it goes out again! Even Family Heating and Cooling said the furnaces were really old, and need to be updated! Mice are in the place BAD! There are mouse droppings all over my moms apartment. Also, when I took the trash to the compactor, there was a huge rat tail moving! RUN FAR AWAY!!! IF THE PROBLEM IS NOT FIXED SOON, I WILL BE CONTACTING THE WESTLAND BUILDING DEPARTMENT, ELDER LAW AND THE LOCAL NEWS!!!!

I'am very happy with my move to this community. Everyone has been very welcoming and kind. The community looks great, everything is very well-kept. The staff is very friendly and helpful. I'am very pleased with everything they have done for me.

The care has been going well for me. The staff are nice and helpful and they keep the community very clean. I do not eat here but I have a stove, sink and counter space to make my meals. I also do my own cleaning, it is not included with the rent. I have recommend this place if they have the availability. Susan from A Place For Mom was very helpful, she was a jewel.

The building has a bad MICE problem.Several vacancies apartments so that should be alarming.Tenants are moving out left and right.

It's turning out to be great. Everyone is very friendly, the office staff is very helpful. The other residents seem to be pretty happy, and a lot of them have been there for a long time, which says a lot.

There is very little participation in the activities. the activities are poor, not enough. The Carpet is missing in three of the hallways due to a previous fire the floors are concrete and have not been swept in 2 weeks. The food is horrible. Would not recommend this place.